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Lone Star Chevrolet - Service Center
Houston, TX
87 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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87 Reviews of Lone Star Chevrolet - Service Center
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June 02, 2017
In With the New, Out with the Old I had a wonderful experience working with Ian Jackson as my sales manager and Ricky Diaz as the finance manager. Mr. "Elvis Presley" was an added bon I had a wonderful experience working with Ian Jackson as my sales manager and Ricky Diaz as the finance manager. Mr. "Elvis Presley" was an added bonus. I went to have my tire repaired, but was offered the opportunity to purchase a 2017 Malibu. I was given a wonderful deal on my car. Ian worked patiently with me and showed considerable concern about my car buying experience. This is my second car purchased at Lone Star, and will definitely return as long as this team is here! More
by TrevorMartin2017
Employees Worked With
Ian Jackson, Ricky Diaz, "Elvis Presley"
May 25, 2017
Great customer service " Valentin" Took my car in to get service, Valentin was great with helping me out. He didn't make me wait, had my loaner ready when I got there. Kept me updated Took my car in to get service, Valentin was great with helping me out. He didn't make me wait, had my loaner ready when I got there. Kept me updated with the service being done on my vehicle. I defiantly recommend requesting him in the service department More
by Mike
Employees Worked With
Valentin Bernal
May 22, 2017
wasting my time 3 hours for oil change. not happy! I was told it would take an hour. I had to ask if it was ready .way too long for oil change. 3 hours for oil change. not happy! I was told it would take an hour. I had to ask if it was ready .way too long for oil change. More
by Keith
Employees Worked With
dont know
May 19, 2017
Gordon is the absolute best! A dealership will only be as good as their people. Gordon Grima is the most attentive employee you have. I ask for him ahead of time because I know he A dealership will only be as good as their people. Gordon Grima is the most attentive employee you have. I ask for him ahead of time because I know he will take care of me! More
by Alan Schaake
Employees Worked With
Gordon Grima
January 27, 2017
Bad Service Well first of all when I purchased my car, I was told by my salesman that it was a Malibu LT3...the joke is on me....there is no such thing as an LT3 Well first of all when I purchased my car, I was told by my salesman that it was a Malibu LT3...the joke is on me....there is no such thing as an LT3...Not long after I purchased my car it started having problems so I took it in to get it fixed. I was told that the problems it was having were "normal". Again, joke is on me. My car continued to have problem after problem. Needles to say, my car has been in the shop almost more than I have had it. This last time I had it in the shop, they had my car for "28 days", almost a month. I got a call telling me that they could not find the problem. Mind you this is after I had taken a video to show them exactly what my car was doing. I showed it to the "HEAD" service manager and he said, "Oh yes, I hear exactly what you are saying and I promise we will get it fixed before we return it to you." Now, I hear this noise "EVERY TIME" I start up my car, but they couldn't find it in "TWENTY EIGHT" days. What a joke. I would never recommend purchasing a car from this dealership and I would recommend the service department even less if that's possible. I tried to get GM to take it back as a lemon, but of course they said, "You didn't start having the problems soon enough." REALLY! What a joke. Stay away from here. I wish I had read the reviews on this place before I purchased a car from them. LESSON LEARNED! More
by cipagr
Employees Worked With
Jason, don't know other names
October 30, 2016
Purchase new car Mike Thomason is the best. 4th car we have bought from him. Very knowledgeable of his inventory and their features will continue to recommend him to Mike Thomason is the best. 4th car we have bought from him. Very knowledgeable of his inventory and their features will continue to recommend him to our friends and family More
by Sheryl525
Employees Worked With
Mike Thomason
July 03, 2016
Fast service, paid more than I should have. The services were fast, never any problems there. My problem is with whoever the person is that worked on my vehicle last. They stole a few dollars wo The services were fast, never any problems there. My problem is with whoever the person is that worked on my vehicle last. They stole a few dollars worth of quarters out of my cup holder. This company has thieves working for them. Even though I still have a warranty and deals with my vehicle, I will not be bringing it back there so that a bunching thieves can steal from me again. More
by Underworld666
Employees Worked With
Noel
June 17, 2016
Good team I like the way how they work smart so they can help me a lot .they nice and friendly .i feel cometable form they help .thank you! I like the way how they work smart so they can help me a lot .they nice and friendly .i feel cometable form they help .thank you! More
by Binh pham 1971
Employees Worked With
Kelvin Brown and Mike both they are very good.thank you very much for help me .!
July 22, 2015
Bad Service Department Had my 2013 Silverado HD2500 towed in yesterday. Took 4 hours for someone from service to respond after I called 3 times. I got hung up on once, the s Had my 2013 Silverado HD2500 towed in yesterday. Took 4 hours for someone from service to respond after I called 3 times. I got hung up on once, the second call I was transferred and I let the phone ring for 3 minutes (I actually timed it on my phone) only to have someone pick it up and say the "F word" and hang up and then the third call I got sent straight to a voicemail. All this while standing there with the tow truck driver who needed to talk to them before he could take the truck. He felt sorry for me, gave me a name of Mike Sanchez who I attempted to call with similar results. He finally called me late that evening and said he would update me in the morning. I called the next day at 1113 am to get an update and left two voice messages with no response. When I finally reached Mike he said my truck was still waiting to be seen because “he only had one diesel tech”. When I asked to speak to the service manager the receptionist gave me 10 minute sob story on how service is across the street and she has no control over them. First time I have had my truck taken here for service and it will be the last.. I saw the dealers response below. I have emailed Mr. Calda twice as well as the GM, with no response. I also left voicemails. The response is a nice attempt to act concerned, but is a lie, they do not respond. More
by NavySrChief12
Employees Worked With
Mike Sanchez
July 08, 2015
Service department is horrible After buying my vehicle, and having a great experience, I took my Tahoe in for a scheduled oil change. I made an appointment over a week in advance s After buying my vehicle, and having a great experience, I took my Tahoe in for a scheduled oil change. I made an appointment over a week in advance so that the wait would not be longer than 45 minutes (so I was told). It has been 2 hours and 20 minutes and I am still sitting here. I guess this is their M.O., give free oil changes but drive customers away so they don't want to take advantage of the free services which were part of their purchase package. This type of service shows complete disrespect for their patrons, and total disregard for loyal customers time. But, I guess it works, this is the last time I will come here, and I will not recommend service or sales to anyone I know More
by Ryon herber
Employees Worked With
Service employee who said it would be 45 minutes
