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Lone Star Chevrolet - Service Center

Houston, TX

3.7
87 Reviews

87 Reviews of Lone Star Chevrolet - Service Center

Sort by
March 30, 2024

Very friendly and helpful. Very knowledgeable. Gotten everything taken care of. Would recommend the service department to others. Very satisfied. More

by Randy.susie.w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Apr 03, 2024 -

Lone Star Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 11, 2024

It seems to be going down. It used to be a dealership that cared about customers More

by Chi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
March 06, 2024

The service, the welcome and the communication was excellent. Also the cleanliness of the establishment made us feel comfortable. More

by Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Damian
Report | Print
February 07, 2024

Mike Ferrell consistently delivers exceptional service to his customers. With a deep understanding of their needs, he ensures they receive fair pricing for any work undertaken. For the past two years, I've e More

by NEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ferrell
Report | Print
Feb 09, 2024 -

Lone Star Chevrolet responded

Nez, thank you for your kind review; we are happy to pass along your comments to the team here at Lone Star Chevrolet! We look forward to your next visit! Take care!

February 06, 2024

Mike Farell got my car in and out in about an hour and a half, quickly determing the one service I needed in addition to an oil change. Also, he advised me of a factory recall service pending receipt of pa More

by davidpeck44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Farell
Report | Print
Feb 09, 2024 -

Lone Star Chevrolet responded

David, we're happy you found our staff to be so supportive during your experience here at Lone Star Chevrolet. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 06, 2024

This dealership knows how to help customers and deal with anything thrown at them , always willing to help. More

by Mikefarrell307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin K
Report | Print
Feb 09, 2024 -

Lone Star Chevrolet responded

Mike, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lone Star Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2024

When service or repairs are needed I know that it will be done right, by someone who is trained to do the work properly. More

by DU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service wrighter Doug Clare
Report | Print
Feb 02, 2024 -

Lone Star Chevrolet responded

Du, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 22, 2023

Friendly but no follow through. The service area was clean other than that, I wouldn’t go back. More

by 54askot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary, Chris
Report | Print
Dec 26, 2023 -

Lone Star Chevrolet responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. When you have an opportunity, please reach out to us at (844) 891-7243 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

November 19, 2023

I only bring my car to lone star chevy, for maintenance. I Trust them to do me right... More

by bbaer2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Kevin,
Report | Print
Nov 23, 2023 -

Lone Star Chevrolet responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 14, 2023

Called Lone star and made an appt to get my car inspected, spoke to a real person, they even sent me a text reminding me. Got there and the service person said that they couldn't do an inspection, More

by rbt.westfall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service person
Report | Print
Jun 21, 2023 -

Lone Star Chevrolet responded

Hello, Thank you for taking the time to leave this feedback for us. It's upsetting to hear that you did not receive the top-notch service we strive to provide. We hope you are willing to give us another chance. Please reach out to our General Manager at (844) 302-4028 at your earliest convenience so that we can work to turn your experience around.

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