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Lone Star Chevrolet - Service Center

Houston, TX

3.7
87 Reviews

87 Reviews of Lone Star Chevrolet - Service Center

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October 22, 2024

Lone star always makes its customers #1 as soon as they walk in the are greeted and help direct you to who you need to see I've purchased 5 vehicles from them and have done all my repairs and warranty work More

by preynaud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lot
Oct 25, 2024 -

Lone Star Chevrolet responded

We really appreciate your positive review! We look forward to your next visit! Take care!

October 16, 2024

Tom in the commercial and his technician did excellent work on taking care of leaks that were found during inspection More

by jsignore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, technicians
Oct 19, 2024 -

Lone Star Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 22, 2024

I took my 2020 Chevy Colorado for a diagnostic for having a/c issues and said it was the compressor. They replaced it and when I drove it out no less than two miles my brakes frozed up and almost crashed. Th More

by sergemann2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
Aug 31, 2024 -

Lone Star Chevrolet responded

Hello, Thank you for taking the time to leave us a review. We would like to speak with you directly about your experience. Please contact our General Manager at (844) 891-7243 when you have an opportunity. We look forward to hearing from you.

August 02, 2024

Set appointment I waited 25 not a single person help me. Jump back on my truck and leave. More

by Davidm30.dm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Duffy
Aug 09, 2024 -

Lone Star Chevrolet responded

David, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to our General Manager at (844) 891-7243 at your earliest convenience.

August 01, 2024

Always know I am taken care of when I arrive and work with Mike Farrell. Ive been coming here for three years, and Mike is the best service partner in the biz. More

by NEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Farrel
Aug 02, 2024 -

Lone Star Chevrolet responded

Nez, we really appreciate your positive review! We hope to see you soon!

July 26, 2024

I scheduled my appointment online, and it was so easy! Everything went smoothly for my 7,500 mile service. The Lone Star Chevy service department was clean and the service advisor, Mary, handled everythin More

by kevincmorrison.km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
Jul 30, 2024 -

Lone Star Chevrolet responded

Hi Kevin, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

July 15, 2024

We were told that our oil pump needed to be replaced based off of a diagnosis that we brought in from a local O'reilly parts store. We took our vehicle to two other dealerships, who actually put our tru More

by OG
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
Jul 17, 2024 -

Lone Star Chevrolet responded

We regret to hear that your recent experience was anything less than exceptional. We understand you received conflicting information from different dealerships regarding your oil pump, and we apologize for any confusion. Please do not hesitate to reach out if you have any further needs or concerns. We hope to be of business to you in the future.

May 23, 2024

Doug was professional, answered all of my questions, and saw that I was taken care of in a timely manner. More

by JRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
May 25, 2024 -

Lone Star Chevrolet responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

April 29, 2024

Service Dept does not take time to listen or check vechicle appropriately, have gone repeatedly More

by rlauranorma
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember names
May 03, 2024 -

Lone Star Chevrolet responded

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (844) 891-7243.

April 08, 2024

Had an alert about my battery needing to be replaced and went in midday and was seen right away and everything was ready and done within an hr. Great service and friendly staff. My service provider was Jose More

by marseladiaz32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE Damian and JUSTIN KOLEVOSKY
Apr 10, 2024 -

Lone Star Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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