Lone Star Chevrolet

My recent trip was for an oil change and other than taking a long time (I was made aware that it was a long wait) everything was OK - My previous visit for a "chesk engine" light was not a good expe taking a long time (I was made aware that it was a long wait) everything was OK - My previous visit for a "chesk engine" light was not a good experience - I feel taken advantage of due to the charge - a price comaprison with other dealers for the same work was as much as $185.00 less than I was charged. I revisited the Service Advisor and he did refund a protion of the charge - but still not a good experience More

good service and friendly staff, great location at 290/West Road. Got to love the service department staff - just want to buy them donuts and celebrate their attitude. 290/West Road. Got to love the service department staff - just want to buy them donuts and celebrate their attitude. More

I enjoyed a very positive expierence the moment I entered the dealership and spoke with the receptionist. That continued when I met with Mr Doggett and he took me through the purchase process of my vehicle. the dealership and spoke with the receptionist. That continued when I met with Mr Doggett and he took me through the purchase process of my vehicle. I feel that I was treated extremely well and at no time felt like I was hurried through the purchasing process so that he could go on to 'another' customer. This says a lot in this hurry up world we find ourselves in. For these reason and many more this is a dealership and sales person I would highly recommend. Thank you so much for the great expierence and my beautiful car! More

Came in for a recall, but the part wasn't in. Had the oil changed, tires rotated and washed. Great job!!! Will be back for the part on the recall. changed, tires rotated and washed. Great job!!! Will be back for the part on the recall. More

I cannot express how much I appreciate how hard Harry worked for me to get me into my new Cruze. He went above and beyond to make me feel like I was more than just a sale. I am reffering everyone i know worked for me to get me into my new Cruze. He went above and beyond to make me feel like I was more than just a sale. I am reffering everyone i know to him. Words cannot express my gratitude to him for his hard work. I will never go to anyone else again! And I LOVE MY CAR!! THANK U HARRY!!!! More

I was truly impressed with everyone who helped me. When I first pulled up the man to greet me was friendly and extremely knowledgeable.He informed me of the wait. He offered me extra services, but was to I first pulled up the man to greet me was friendly and extremely knowledgeable.He informed me of the wait. He offered me extra services, but was to pushy. When I paid the lady was also friendly. More

Very satisfied with overall experience....Mike took very good care of me. Service was performed in a timely manner and all items addressed as stated. Thank you good care of me. Service was performed in a timely manner and all items addressed as stated. Thank you More

Well this was the second attempt to purchase at this dealer and yet again I was dissappointed with the results. The sales person I was dealing with never told me about any specials or discounts availabl dealer and yet again I was dissappointed with the results. The sales person I was dealing with never told me about any specials or discounts available on the truck I was looking for then we went in to his office so we could give him all our information we sat there most of the time waiting on him , he then returned to tell us he would contact me on Monday because the banks were closed by 4:00 on Saturday. I never received a call from him on Monday so I called the dealership on Tuesday to find out the status of my paperwork. I was upset that I had to call him and when I did he said the finance department should have contacted me to let me know about my financing. I guess they were not interested on selling me a truck or they would have gone over with me what my trade in was worth and what I needed to get financing. I would not recommend this dealership to anyone. I don't know why i gave them a second chance but I will not give them a third and will let everyone I know not to go there. More

Service was great. Advisor's were friendly and on top of there game. I came in for a oil change and tire rotation. Had me ready to go in 1 hour. That's pretty good on a Saturday. Also while I waited, the pa there game. I came in for a oil change and tire rotation. Had me ready to go in 1 hour. That's pretty good on a Saturday. Also while I waited, the parts dept was very friendly and helpful with pricing accessories for my 2011 C/C truck. Their courtesy and knowledge was exceptional. The two ladies in the casher area, were also very friendly and courteous. After a long day, they still give you a big smile. Great job, to everyone at Lone Star. More

I am hopeful that the following comments will be taken as constructive and Lone Star will give serious consideration to re-evaluating the way they do business. Keep in mind this recent purchase from Lone Sta constructive and Lone Star will give serious consideration to re-evaluating the way they do business. Keep in mind this recent purchase from Lone Star is a second one in a year. We have been pleased with the Service Department's and the overall friendliness extended by most members of the dealership. As to your survey: Since the last question of your survey does not provide and optional answer of "Maybe" I provided a "No" response. It is with reservation that I would recommend this dealership for a primary reason. That being that any prospective buyer should very carefully read and thoroughly understand the way Lone Star advertises in the paper its "Incredible Offers!" and the very,very fine print at the bottom of the advertising page. The actual ad we responded to (dated July 16, 2011)implies in bold type that a prospective buyer we receive $11.95 oil changes, 2500 milies of gas, and No Pymts Till Halloween. Guess what, surprisingly, the $11.95 oil change is a definite given. However, not once did the sales rep mention that the 2500 miles of gas and no payments till Halloween was applicable to our purchasing a vehicle. As a result of this experience it's clear the ad was a cleverly written baiting promotion to bring people in. Most likely the only people who benefit from those "offers" are the ones who pay a premium price for a Lone Star vehicle.The fine print at the bottom that states, "Advertised Prices Cannot be Combined With Any Other Offers" is purposely vague and cannot necessarily be connected with the "Incredible Offers!" in bold print a the top. In my opinion, the manner in which the ad is displayed could easily be perceived as a "deceptive ploy" and falls in the category of being an unethical business practice. Given all the enormous details Lone Star management has developed to ensure customer satisfaction I believe it has overlooked a very important component in the method used to entice prospective customrs to the dealership. As a result of our most recent experience my wife and I are very disappointed. Again, I am hopeful you take these comments as a business perspective and not personal. Sincerely, Don & Phyllis Gibson More