Lone Star Chevrolet

Simply terrible. I found two used SUVs on their internet. Called Lone Star Chevrolet in the morning, got a dealer, and told him I want to see these two cars. Yes, sure, come, he said. Took me an hour to reac Called Lone Star Chevrolet in the morning, got a dealer, and told him I want to see these two cars. Yes, sure, come, he said. Took me an hour to reach them in heavy traffic. The dealer was completely unprepared, and although the meeting was scheduled the cars were not ready. He told me they were sold few days ago. I told him he mislead me on the phone and that I just lost two hours. Then I walked out. There were no apologies from his side. One day later, somebody called from this dealership to invite us for another visit (they had no clue, no record of what type of car we want). Just spam. Avoid this dealership at all costs! More

As a consumer surveyor its sad to find out they are only after the money and a sale. I am being very honest with them. Are they being honest with me? No they are not. Its all about money. Sorry to find this after the money and a sale. I am being very honest with them. Are they being honest with me? No they are not. Its all about money. Sorry to find this out but its the truth. Im really disappointed and very hurt. I needed a larger vehicle than the one I have because my mother now has cancer and uses a walker. I went to the new and used car dealership and found one that I really wanted. It was not easy working with these guys at all. The manager was very hard to deal with. Even though he came down on the down payment, he would not even come down $40 dollars on the monthly payments. Being a huge company and claiming to be #1 they could do it, but alas no they did not. More

Where to start? Well, first, I purchased a new Silverado from Josh Harris and Joe Healy in the internet department last October. They catered to me in every way possible!!!! Since then, I have had Mike Sa from Josh Harris and Joe Healy in the internet department last October. They catered to me in every way possible!!!! Since then, I have had Mike Sanchez handle my service needs, and from sales to service, these guys ROCK!!!! Now, to my latest experience...this will be a huge shock to anyone who does not call this dealership their dealer of choice. My girlfriend lives all the way down in League City, and has a 2007 GMC Yukon XL. A few weeks ago, the transmission cratered on her, and she called the dealer down there that she bought several vehicles from over the years and has had all her service done. GM has a 5 year 100,000 mile powertrain warranty, and her Yukon was under on miles, but just a few months over on time. "Her" dealer refused to help her out at all!!!! I was blown away that they were not going to take care of her. I called into Lone Star, and spoke to Josh Campbell (Service Manager), and told him the situation. He said: "Get that Yukon up here to us, and we will take care of her". So, we brought her truck 60 miles up from the Bay area, and sure enough, Josh and Mike got GM to do a "Good Will" warranty repair on the transmission, and also took care of a few other issues for us!!!! All I can say is WOW!!!! DO NOT, I repeat, DO NOT but a GM product or service a GM product anywhere but Lone Star Chevrolet!!!! This dealership will knock your socks off!!!! More

Great dealer ship. Treated my son with a lot of respect buying his very first car. And a new one at that I would very highly tell all my friends to shop and buy at this Chevy dealership. That's where buying his very first car. And a new one at that I would very highly tell all my friends to shop and buy at this Chevy dealership. That's where I am buying my next car More

Terrible! Do not visit this place. I was charged 105 bucks for some diagnostic fluke of a test which was followed up by a 2200 dollar estimate. Keep in mind that this was all for a brake service. This p bucks for some diagnostic fluke of a test which was followed up by a 2200 dollar estimate. Keep in mind that this was all for a brake service. This place is a scam. I ended up going to Inwood Car Care, a reliable family owned business, where the price was significantly less than that of Lonestar. The service team is terrible at Lonestar. The guy had no clue what he was talking about. They tried to sell me a transmission flush by stating my "transmission fluid appeared to be dark"; I recently got one done approximately 6 months ago; hence, he was lying as they all do. I would recommend going to a reliable small business and never step foot in Lonestar Chevrolet's doors... ever!!! More

THIS WAS OUR SECOND PURCHASE FROM THIS DEALERSHIP. WE FEEL WE RECEIVED A FAIR PRICE ON BOTH OF OUR USED PURCHASES. OUR MOST RECENT SALESPERSON WAS MIKE BRODEUR, HE WAS VERY FRIENDLY AND WE WERE VERY COMF FEEL WE RECEIVED A FAIR PRICE ON BOTH OF OUR USED PURCHASES. OUR MOST RECENT SALESPERSON WAS MIKE BRODEUR, HE WAS VERY FRIENDLY AND WE WERE VERY COMFORTABLE WORKING WITH HIM. HE WAS NOT PUSHY AT ALL. HE LET US DRIVE OFF THE LOT WITHOUT A PURCHASE AND WITHOUT PRESSURE AND HASSLE FOR NOT DOING SO!!!! WE DID RETURN LATER TO MAKE THE PURCHASE. HE KEPT THE KIDS ENTERTAINED DURING THE BUSINESS END OF THE DEAL WITH LOTS OF CANDY AND USEAGE OF HIS IPAD. ALL AROUND EXPERIENCE WAS GOOD. More

I brought my van in for a transmission problem. It would shift extremely hard after about 20 minutes of freeway driving. When I arrived at Lone Star Chevrolet I was quickly greeted by Service Writer, Michae shift extremely hard after about 20 minutes of freeway driving. When I arrived at Lone Star Chevrolet I was quickly greeted by Service Writer, Michael Duffy. Michael listened to my complaint and made detailed notes for the mechanic to reference during the repair. About 8 hours later Michael called me at home to give me an update on the progress of the repair and said my van would be ready the next day. I might add at this point that I use my van for my business and without it, I'm not able to work. Michael understood this. The next day Michael called and said my van was ready to go. Considering they had to change the transmission torque converter and completely service the transmission during the process, I was extremely satisfied with their service. This is my second time using this dealership in three years. Each time, Michael Duffy and the mechanic did an excellent job. You can bet I'll continue to use them in the future. The only regret I have is I didn't buy my van from them, but I will definately buy the next one there. Thank you Lone Star Chevrolet. More

Service has always been excelent and Mike Sanchez has been the best service manager I have ever met at any dealership. The service on my van was completed on time and to my satisfaction. I will continu been the best service manager I have ever met at any dealership. The service on my van was completed on time and to my satisfaction. I will continue to use Lone Star Chevrolet for service on my van and my wife's Buick. More

The main problem that I have with this dealership is that they have tried to 'low-ball' the price for a vehicle that I was trying to trade in. They originally offered me 4K for my 05' Chevrolet Silverado tha they have tried to 'low-ball' the price for a vehicle that I was trying to trade in. They originally offered me 4K for my 05' Chevrolet Silverado that had only around 76K miles. After telling them that it wasn't near enough, they said 5K was the most they could do. At first I thought the offer was perhaps the best I could get if I were to trade it in to a dealer (after all, they are in the business for money). After going to Toyota and getting a offer of 8K (which they bumped up to 9K), I am now 100% sure that they were trying to rip me (mission unsuccessful). My dad has bought a truck from them in the past but after this kind of offer I don't plan on going back. They are friendly but cheap. More

I met Michelle via online sales. We then met in person on Feb 14th. Michelle was excellent to work with an did not pressure me. I had a goal to purchase a new Suburban for my wife for Valentines Day. With Mi Feb 14th. Michelle was excellent to work with an did not pressure me. I had a goal to purchase a new Suburban for my wife for Valentines Day. With Michelle's help, we made it happen and my wife was very surprised. I would recommend Michelle to anyone. Thank you for the great experience as well as the follow up support. That is one reason I bought again from Lone Star, they stand behind you and give excellent support in sales and service. I also had excellent support after the purchase from Jorge. Helped me with a lot of my technical questions. Thank you Team Loan Star! More