Lone Star Chevrolet

Untrustworthy On February 7th, my wife and I bought a 2011 Dodge Durango. When we got it home we realized that the Bluetooth and voice command features did not work On February 7th, my wife and I bought a 2011 Dodge Durango. When we got it home we realized that the Bluetooth and voice command features did not work. We had also purchased a warranty so we figured it would not be an issue getting it repaired. We called the dealership and they said that they would stand behind the sale and cover the cost of repair. After we made an appointment for repair they then told us that they may not be willing to pay for the repair. As of today we have not been able to get them to agree to repair it even though their sales add stated that the vehicle came with Bluetooth and voice command. More

An Easy, Comfortable Buying Experience I have purchased 17 new cars in my lifetime, and I can recognize and appreciate pleasant buying experiences. I contacted A.J. Metzger and made an app I have purchased 17 new cars in my lifetime, and I can recognize and appreciate pleasant buying experiences. I contacted A.J. Metzger and made an appointment for a trade-appraisal and a new car test drive, and everything went smoothly, no surprises. My purchase of a new, 2015 Impala LTZ was enjoyable through every step. More

STAY AWAY unless you like over paying and being abused I had a terrible experience there in the used car sales department. The SALES MANAGER talked down to me and then when I asked if they could lower the I had a terrible experience there in the used car sales department. The SALES MANAGER talked down to me and then when I asked if they could lower the price, told me to leave. It was crazy! I can't fathom it. I wasn't there 15 minutes and this happened. It's their loss though as I just bought a $40,000 Corvette somewhere else.... Tanner the salesman was great but his manager was rude and doesn't understand who pays his check. More

Proud Owner of a 2015 Chevy Traverse The experience at Lonestar Chevrolet was by far the best my husband and I have ever had!! Our Sales rep, Robert Jones started and ended the afternoon The experience at Lonestar Chevrolet was by far the best my husband and I have ever had!! Our Sales rep, Robert Jones started and ended the afternoon with a positive and helpful attitude, made sure all of our questions were answered, provided some wonderful deals and sent me home with my very first Soccer Mom car! My husband and I felt like rock stars walking out to pick up our new SUV, excitement from the Lonestar employees kept a huge smile on our faces! We even received Insulated bags and coffee mugs from their Chevrolet Souvenir shop. Will most definently be referring friends and family here when they need a new car! More

2015 Corvette purchase and Mike Thomason I recently built a 2015 Corvette Z51 Stingray with Option R8C (National Corvette Museum Delivery). My Vette was built on August 22, 2014 and ultimate I recently built a 2015 Corvette Z51 Stingray with Option R8C (National Corvette Museum Delivery). My Vette was built on August 22, 2014 and ultimately delivered at the NCM in Bowling Green, KY on September 25th. OMG, what an awesome experience and definitely something to place on any "bucket list." You will enjoy touring the Bowling Green Assembly facility and the NCM, and especially enjoy the road trip home. But enough about R8C . . . The focus here is on Mike Thomason. An excellent "tenured" salesman at Lone Star Chevrolet of Hwy 290 (and Eldridge) in Houston, TX. If you are looking to buy any Chevy, please see Mike, he will do you right. And for me, Mike's follow up on everything through the entire process could not have been more thorough. What salesman would keep in touch since the original order to build the Vette was placed the end of July, 2014? The answer: Mike Thomason. The sales manager, Jay, and the GM, Johnnie, were also great through the entire process. So please see Mike on your next Chevrolet purchase, and tell him, Vic sent you! More

There are nobody to help customers in this company. Every time I call this Dealership, there are nobody to talk to resolve issues. I canceled the several service contracts 10 weeks ago, I still have no Every time I call this Dealership, there are nobody to talk to resolve issues. I canceled the several service contracts 10 weeks ago, I still have not received refund check from this Dealership. Under cancellation of contract, I will get refund check within 8 weeks. They took thousand of money from us in one day and they promised to give us refund check within 8 weeks, but they never did. Even though,I attempted to contact General Manager, Johnnie Smith several times, he never responded me. I would never purchase a car at this Dealership. More

mushrooms. Thanks for not mentioning the mold problem. My daughter has a mass on her lung. And has a very sensitive respiratory system. Be there Monday. Thanks for not mentioning the mold problem. My daughter has a mass on her lung. And has a very sensitive respiratory system. Be there Monday. More

I am ready to buy a Grand Sport Corvette. I have only test drove a base model preowned and a Centennial 2012 Preowned one but found the one i wanted in color and options at LoneStar. Let me preface this test drove a base model preowned and a Centennial 2012 Preowned one but found the one i wanted in color and options at LoneStar. Let me preface this by, I am buying this car in cash with simply 1 Month Commission check i got. Not trying to brag, but you will understand the point in a second. I walked into this dealership wearing shorts, addidas tennis shoes and a texan tshirt. The Sales Manager, stereotyped me 100% as a person who did not have the funds for such a vehicle. I am at a Chevy dealership not something of major significance. I was told in order to test drive the vehicle, i would need to fill out sales forms as if i was going to buy it. I was completely stereotyped. Never had this happen to me even at a porsche, bmw or mercedes dealership. The sales rep informed me that there are a lot of people who want to drive this vehicle and cannot afford it and corvette owners want to keep miles low. This is a standard 2013 Grand Sport Corvette msrp $69K, NOT some over $100K vehicle of significance . I will NEVER allow people to stereotype me or anybody and felt insulted. I have heard Lonestar Management is known for being cocky, because they sell the most vehicles etc.., but I will not stoop to that level. Stereotyping is bad, regardless. I told the rep, i was gone, and went into the Sales Manager offfice and nobody looked up and asked if i needed help etc.., so i simply said, "the rules for test driving cars is ridiculous", the Sales Rep, did not even acknowledge me by looking up and said, "sorry, that is the way it works". I walked out with a few words i am not too proud of, but have never been treated like this by a "sales" manager. Sales to me means customer service, this guy should not have the words sales in his title. He is nothing more than a paper pushing jerk. I told a few folks about this at the front and they both looked at each other and said "he is talking about xxx" They knew exactly who i was talking to. I asked to speak to the GM and he came out and gave me lip service of "yes sir" "sorry sir" etc.., but did not fix the situation. The GM seemed like a nice guy but could have easily won me over by apologizing and fixing the problem. Instead he and the sales rep (who was useless) kept telling me that "Corvette owners don't like miles put on the vehicles and will complain about a vehicle if miles are on them" etc.. The xx part of this is if i would have filled out the forms and "proved" i could buy the car, they would have let me test drive it. It was nothing but stereotyping because i came in with casual clothes and look young. Bottom line is, i will be buying a Vette or a Porsche 911and it will not be from Lonestar Chevrolet. There is NO car worth allowing for this behavior to happen. a $69K vehicle is not something of major importance to allow this to happen. The "sales" manager is a cocky jerk and Lonestar stereotypes people. I will be following this up with the BBB and with Corporate GMC/Chevy. People like this should not be interacting with customers. More