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Lone Star Chevrolet
Houston, TX
552 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 552 reviews
August 04, 2015
I won't do business with lone star Chevrolet I came to the dealership on Monday night, I was interested on a car. They told me it was at service. I left my information to Luis Pastor "pre-owned s I came to the dealership on Monday night, I was interested on a car. They told me it was at service. I left my information to Luis Pastor "pre-owned specialist" for him to call me next day to see the car, He told me that the car was being serviced. That he will call me back... Next day at 5:00pm I called this person (despite his horrible follow up) and told me that the car was going to go up in price because the car had "some problems" because of that he was going to increase the price from 1,500 - 2,000... This is not acceptable because it's false advertisement. Hopefully they change their ways. I feel sorry for sonic automotive to deal with this kind of staff. Because of Luis Pastor there is such a bad image when people refer to a "use car salesman" More
by Restrepo
Employees Worked With
Luis Pastor
July 22, 2015
Bad Service Department Had my 2013 Silverado HD2500 towed in yesterday. Took 4 hours for someone from service to respond after I called 3 times. I got hung up on once, the s Had my 2013 Silverado HD2500 towed in yesterday. Took 4 hours for someone from service to respond after I called 3 times. I got hung up on once, the second call I was transferred and I let the phone ring for 3 minutes (I actually timed it on my phone) only to have someone pick it up and say the "F word" and hang up and then the third call I got sent straight to a voicemail. All this while standing there with the tow truck driver who needed to talk to them before he could take the truck. He felt sorry for me, gave me a name of Mike Sanchez who I attempted to call with similar results. He finally called me late that evening and said he would update me in the morning. I called the next day at 1113 am to get an update and left two voice messages with no response. When I finally reached Mike he said my truck was still waiting to be seen because “he only had one diesel tech”. When I asked to speak to the service manager the receptionist gave me 10 minute sob story on how service is across the street and she has no control over them. First time I have had my truck taken here for service and it will be the last.. I saw the dealers response below. I have emailed Mr. Calda twice as well as the GM, with no response. I also left voicemails. The response is a nice attempt to act concerned, but is a lie, they do not respond. More
by NavySrChief12
Employees Worked With
Mike Sanchez
July 18, 2015
Lone Star removed all obstilcles My Salesman, Harry Doggett, along with the staff of Lone Star Cheverlot, did everything necessary to ensure that I had access to a 2015 Corvette Sting My Salesman, Harry Doggett, along with the staff of Lone Star Cheverlot, did everything necessary to ensure that I had access to a 2015 Corvette Stingray Convertible. They had one shipped from Colorado at no expense to me, and got it here and ready to sale in less than a week. The best that other dealerships had offered was ask for permission to order one. The wait time was unknown. If you want a vehicle Lone Star will get one for you. More
by Silver Fox
Employees Worked With
Mike Sanchez, Jorge Esquivel
July 16, 2015
Awesome experience This was my first time buying and financing a car and they made sure I understood everything about how the financing worked and put me in s vehicle th This was my first time buying and financing a car and they made sure I understood everything about how the financing worked and put me in s vehicle that I not only love but what affordable payment wise with my budget. My representative even came out to pick me up to take me to my new car since my vehicle was it off service. Very nice, respectful and courteous. Everyone there was awesome. They make sure even after you've night your vehicle, that you're doing well in it and that it is performing the way you expect and want it to. You can't help but to live the ppl here. I will be going back to upgrade my vehicle. 2015 Chevy Sonic LT Sedan. WOOHOOO More
by QueenB78
Employees Worked With
Orban Reed
July 08, 2015
great customer service We called different dealerships first to see who would take their time and answer our questions over the phone. We were placed on hold, hung up on, tr We called different dealerships first to see who would take their time and answer our questions over the phone. We were placed on hold, hung up on, transferred to someone and no one answered. We called Lone Star Chevrolet transferred to George Avila. He took the time to answer our questions over the phone. We went in person and were still treated with the greatest customer service. We purchased our Camaro. More
by serardi15
Employees Worked With
George Avila, Freddy, Roland Arrieta
July 08, 2015
Service department is horrible After buying my vehicle, and having a great experience, I took my Tahoe in for a scheduled oil change. I made an appointment over a week in advance s After buying my vehicle, and having a great experience, I took my Tahoe in for a scheduled oil change. I made an appointment over a week in advance so that the wait would not be longer than 45 minutes (so I was told). It has been 2 hours and 20 minutes and I am still sitting here. I guess this is their M.O., give free oil changes but drive customers away so they don't want to take advantage of the free services which were part of their purchase package. This type of service shows complete disrespect for their patrons, and total disregard for loyal customers time. But, I guess it works, this is the last time I will come here, and I will not recommend service or sales to anyone I know More
by Ryon herber
Employees Worked With
Service employee who said it would be 45 minutes
June 30, 2015
Excellent Best Dealer I have ever been too.. Harry Doggett is the BEST! I would tell everyone I know because they are very customer service READY. Best Dealer I have ever been too.. Harry Doggett is the BEST! I would tell everyone I know because they are very customer service READY. More
by Wilson0305
Employees Worked With
Harry Doggett
June 20, 2015
No more foreign cars for us!! Our salesman George, and everyone else in the dealership were a breeze to deal with, but to me it's more about the car than he dealership, and I'm a Our salesman George, and everyone else in the dealership were a breeze to deal with, but to me it's more about the car than he dealership, and I'm absolutely thrilled with our new Chevy Malibu. Much nicer to drive than any of our previous (and much more expensive) new foreign made cars. More
by newtexan
Employees Worked With
George, Freddy, Elizabeth
May 29, 2015
New 2015 Camaro RS George was our salesman. He was great! My husband & I have purchased numerous new vehicles & this purchase was by far the greatest experience. Everyon George was our salesman. He was great! My husband & I have purchased numerous new vehicles & this purchase was by far the greatest experience. Everyone was so nice, no run around. We got a beautiful car at a great price! Thanks! We will be back! More
by Camaro girl
Employees Worked With
George Armando Avila
