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Lone Star Chevrolet
Houston, TX
552 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 552 reviews
June 03, 2017
They broke my air conditioner I took my truck in for some recall items and asked them to check a loud noise in the high speed air fan. They tried to return the truck to me with the I took my truck in for some recall items and asked them to check a loud noise in the high speed air fan. They tried to return the truck to me with the air conditioner broken. They did not fix the fan and did not tell me that the air conditioner was not working. When I discovered I had no air conditioner (while still in the exit line) they tried to claim that it was nothing that they did. They then wanted to charge me $1,300.00 dollars to fix the condenser. I refused and they finally said they would repair it at no charge. To date I still do not have my truck. It has been three weeks. More
by Brett
Employees Worked With
Keith
June 02, 2017
In With the New, Out with the Old I had a wonderful experience working with Ian Jackson as my sales manager and Ricky Diaz as the finance manager. Mr. "Elvis Presley" was an added bon I had a wonderful experience working with Ian Jackson as my sales manager and Ricky Diaz as the finance manager. Mr. "Elvis Presley" was an added bonus. I went to have my tire repaired, but was offered the opportunity to purchase a 2017 Malibu. I was given a wonderful deal on my car. Ian worked patiently with me and showed considerable concern about my car buying experience. This is my second car purchased at Lone Star, and will definitely return as long as this team is here! More
by TrevorMartin2017
Employees Worked With
Ian Jackson, Ricky Diaz, "Elvis Presley"
May 25, 2017
Great customer service " Valentin" Took my car in to get service, Valentin was great with helping me out. He didn't make me wait, had my loaner ready when I got there. Kept me updated Took my car in to get service, Valentin was great with helping me out. He didn't make me wait, had my loaner ready when I got there. Kept me updated with the service being done on my vehicle. I defiantly recommend requesting him in the service department More
by Mike
Employees Worked With
Valentin Bernal
May 22, 2017
wasting my time 3 hours for oil change. not happy! I was told it would take an hour. I had to ask if it was ready .way too long for oil change. 3 hours for oil change. not happy! I was told it would take an hour. I had to ask if it was ready .way too long for oil change. More
by Keith
Employees Worked With
dont know
May 19, 2017
Gordon is the absolute best! A dealership will only be as good as their people. Gordon Grima is the most attentive employee you have. I ask for him ahead of time because I know he A dealership will only be as good as their people. Gordon Grima is the most attentive employee you have. I ask for him ahead of time because I know he will take care of me! More
by Alan Schaake
Employees Worked With
Gordon Grima
April 11, 2017
Great services buying new car Thank you Mr. Harry It's my pleasure to talk to you to get the Spark. It's small but fit into my service schedule on business trip around Houston ar Thank you Mr. Harry It's my pleasure to talk to you to get the Spark. It's small but fit into my service schedule on business trip around Houston area. My budget is tight. Thank you for your help to meet up financially. Paul Yao More
by Spark Yao Lone Star
Employees Worked With
Harry Doggett
April 07, 2017
New Silverado purchase Overall great experience thanks to Andy Strokos. My fourth purchase here and excellent customer service as usual. Mike Murphin in finance also provi Overall great experience thanks to Andy Strokos. My fourth purchase here and excellent customer service as usual. Mike Murphin in finance also provided me with great finance options in an expedient manner. More
by Johnnyj
Employees Worked With
Andy Strokos ,
March 29, 2017
As good as it could get! I initially contacted Lone Star Chevrolet through the Cars.com app and was hooked up with Kelvin Brown in Internet Sales. Kelvin did a great job commu I initially contacted Lone Star Chevrolet through the Cars.com app and was hooked up with Kelvin Brown in Internet Sales. Kelvin did a great job communicating with me via email, text, and phone call, answering all my questions, providing additional photos, and keeping me up-to-date on the current status of my vehicle. He was able to provide me a very clear and competitive price for the vehicle and this price was upheld once I actually arrived as the dealership. The folks at Lone Star were exceptionally friendly all-around and made my purchase experience go very smoothly. I had feared getting into a long-winded runaround with the Finance and Insurance associate, but they were actually very understanding of my buying needs and did not create any stressful hurdles in the purchasing process. This was my first time buying a new vehicle on my own. I've heard so many nightmare stories about car dealerships, but Lone Star Chevrolet truly made the process about as fast and painless as possible. I would highly recommend them to anyone looking to buy a car! More
by Greg B.
Employees Worked With
Kelvin Brown
March 22, 2017
Great Dealership The whole buying experience was easy and low pressure. From the time I started the process to the time I picked up the vehicle everyone I dealt with w The whole buying experience was easy and low pressure. From the time I started the process to the time I picked up the vehicle everyone I dealt with was professional and freindly. More
by Jeffrey Baum
Employees Worked With
Andy Strokos
March 15, 2017
Sid Templeton I have purchased several cars from Lone Star and Sid Templeton has been our salesman. I have found Sid and your dealership, including, your service d I have purchased several cars from Lone Star and Sid Templeton has been our salesman. I have found Sid and your dealership, including, your service department to be highly professional and helpful. Lone Star is my number one dealership when I purchase a Chevrolet vehicle. More
by Wileyb
Employees Worked With
Sid Templeton
