Lone Star Cadillac - Service Center

Warranty service Had a engine problem.fluids leaking, called Michael, who gave us great service and took care of the problem right away, was a great experience for us, Had a engine problem.fluids leaking, called Michael, who gave us great service and took care of the problem right away, was a great experience for us, great Cadillac service. Thank you so much!!!! More

Great services Great dealership, great service department. Special thank to Michael Davis for wonderful support as always . He is the best adviser I know. Regards, Great dealership, great service department. Special thank to Michael Davis for wonderful support as always . He is the best adviser I know. Regards, Tung Truong More

Great experience Appreciate George and service director getting my 2014 SRX in this morning and getting it back to me in one day! Also, appreciate the help with worki Appreciate George and service director getting my 2014 SRX in this morning and getting it back to me in one day! Also, appreciate the help with working with Cadillac to cover repair of wheel hub bearings! Great service! Thank you! More

Repairs done to my vehicle after hitting debris on highway. I have bought numerous vehicles at this dealership and have been a customer for at least a decade or better. Of course when Mr. Massey actually ran th I have bought numerous vehicles at this dealership and have been a customer for at least a decade or better. Of course when Mr. Massey actually ran this dealership it was the best and customers were treated with the utmost respect. This is not the case anymore...I wouldn't buy another car nor have any service done there ever again. I brought my CTS in to have it repaired for damage from hitting debris on the highway. First, I was put off, lied to and then when came to pick it up my drivers seat had quit working. Until I brought it back for this....no one said anything about it...then I was told it wasn't working properly when they were fixing the car. Upon further investigation and looking under the seat one of the employees house key was found under the seat...hummm was my car being driven by employees as their private vehicle??? What went on with my vehicle while in the care of Massey Cadillac. I was also told at that time they would not diagnose the problem unless I paid between $800 to $1200 dollars. My insurance company even asked them to diagnosed the problem to see if they would pay for the seat....after waiting a week and a half...I called back again and was told that my insurance company had not gotten back with them. I called my insurance company to see why they hadn't gotten back with Massey. I was then told by the adjuster that this was not true...the insurance company was still waiting on Massey to diagnose the problem and then they would determine if they would pay as part of the insurance settlement. More lies from Massey. So, this is just part of the treatment I received. Lies, delays and then denial of fault. No one should trust them with their vehicle. It may be driven by employees...etc. More

Service Review for Oil Change The service department is above any expectations I could have ever imagined. Service was excellent! Thank you for taking care of me so quickly today. The service department is above any expectations I could have ever imagined. Service was excellent! Thank you for taking care of me so quickly today. More

In Dec. I bought a Certified Pre-Owned DTS, paying extra for the CPO certification. There was no copy of what this meant, only a sign in the lobby that said it had been thru a 172-point inspection & refurb for the CPO certification. There was no copy of what this meant, only a sign in the lobby that said it had been thru a 172-point inspection & refurbishment. I also bought the $4200 Luxury Easy Care Gold Certified Wrap warranty to get coverage up to 100,000 miles. I took delivery on 12/11 in icy conditions and didn't go over the car with a fine-tooth comb. This is my 3rd CPO Cadillac, and what that meant at Sewell, and also at Massey when Wayne Massey was involved, was that they would do their best to make it like new. All I had to go on was experience, as there was no written info on what was or was not covered, and the salesperson, while very good in other aspects of the sale, did not explain it. The next day, on the way to College Station & then on to Houston, a Service Tire light came on. I didn't worry, as OnStar had sent me tire pressure readings on 12/9 & they were all 34 lbs or better. It never occurred to me that there was a nail in the tire. It was there when I took delivery, as the cracks in the tire from where it was parked for an extended period with a flat tire are still visible. There were a number of issues, and by the time we were back from our trip I realized that the car needed a good going over. The holidays were here, a couple of medical issues occurred, and I decided to wait until I could make a complete list instead of dealing with it piecemeal. When I called my salesperson for an appointment, he asked me what the problems were. I said I had a list & didn't want to have to read it over the phone, but he asked again so I mentioned the Tire Light, large (over a sq. ft) red stain in the carpet in the back, hail damage, and that I hoped to change out the floor mats (they are black rubber & look like they belong in an 18-wheeler, not a Caddy with light beige carpet. When I picked up the car I thought they might have turned them upside down for me to protect the carpet from the ice & mud, but no). He put me on hold, and instead of coming back with an appt time, he said that his manager, "X" had said they could have done something about the mats a month ago, but not now. So before I even got there, I was slapped in the face with lack of customer service. I had 8 issues total--at the top of the list was the tire--I now knew it had a slow leak. While Michael Davis was very helpful that day, soon my salesperson came out to tell me the floor mats & hail damage were a problem. Ultimately, I was told by "X" that I had bought a used car as is. When I was called & told the car was ready, I asked about the tire. Michael said he hadn't seen a problem (even tho it was the first thing on my list). I point-blank asked if it was Massey's policy that I have to bend down & air up my tires every two weeks (I am 5'1", 62 years old & have a titanium plate in my neck). He said he would look at it, and ultimately did fix it, stressing that he had gone "above & beyond" for me. I didn't understand as my Gold Certified Wrap includes a Tire & Wheel Guarantee. But after doing my own research online, I see that the CPO certification doesn't cover tires. This dealership put me at serious risk, letting me leave there with a nail in the front tire in icy conditions, by not simply explaining the warranty to me so I could have been aware. And despite a written notification of the problem, they would have let me leave again with the nail still in the tire had I not pressed the issue. More

Service advisor forgets to write down items to be fixed, resulting in having to bring back car. Dealer will send coupons (some are expired) dealer does not want to honor them unless approved by service mana resulting in having to bring back car. Dealer will send coupons (some are expired) dealer does not want to honor them unless approved by service manager. Item fixed not fixed (driver seat and track) had to have corrected at another Cadillac dealer. Mechanic missed diagnosed issue on my second car, also a Cadillac, had to take elsewhere. Not a good dealer at this time. Adverties they are a SONIC dealership that excels in service. I would not even buy a car from them. More

I bought a used car from them a few weeks ago and got a fair price for it. It had a few minor aesthetic problems (some scratches and the side mirror lens was broken). Though I initially had a little troubl fair price for it. It had a few minor aesthetic problems (some scratches and the side mirror lens was broken). Though I initially had a little trouble getting these things fixed, they ended up picking my car up from my work and giving me a loner car. The next day they brought it back with everything fixed for no charge. More