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Lone Star Cadillac - Service Center

Garland, TX

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41 Reviews

41 Reviews of Lone Star Cadillac - Service Center

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March 22, 2024

My 2017 Cadillac XT5 battery died. ..I had to tow my car to this dealership to fix it...it was Saturday so I was informed that I will get a result on Monday so I told the supervisor tha More

by al.bab.company.ltd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quincy
February 07, 2023

Took it in for a sound coming from door panel& cracked infotainment screen. No exhaust leaks, but replaced exhaust anyway. Sound turned out to be stereo amplifier, not exhaust. Replaced the whole stereo v More

by Pal413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Davis
2.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2022

Lionel helped me out with minor issue and went above and beyond in helping me. Thank you! More

by camrongalaviz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel
November 17, 2021

It was the worst customer service ever ! They damaged my vechile and tried to cover it up! More

by Khalilah Jackson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager
October 04, 2021

Bought a vehicle from them and it ended up having numerous issues. They said they can't afford to take care of all of them so they kept the vehicle for 10 days and basically cleaned and told me to co More

by James Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sonny Khokhar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Lone Star Cadillac responded

Hello James and thank you for your review. I am very sorry to hear that you were not pleased with our dealership. We value our current and prospective customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give us a call at 972-840-4109 so that we can learn more about your concerns and how we can rebuild your trust in our sales and service team

July 21, 2021

This is my third visit to service at Garland Cadillac. Always easy to make appt. Michael Davis gets my car in and out quickly. Pricing is very reasonable. I know my car is serviced by skilled Cadillac More

by Kfreni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Lone Star Cadillac responded

Hello Kfreni, Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here Thank You

February 25, 2021

Maskless customers in the waiting area and staff in reception and cashiering and the service manager Jeff doesn’t care. This is why I’ll drive to Sewell instead of this place from now on. More

by Sewell Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Feb 26, 2021 -

Lone Star Cadillac responded

Hello Sewell Customer and thank you for your review. I am very sorry to hear that you were not pleased with our dealership. We value our current and prospective customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give us a call at 972-840-4109 so that we can learn more about your concerns and how we can rebuild your trust in our sales and service team.

December 21, 2020

Horrible service. Do not buy from them . If I could I would give them zero stars. Go elsewhere!! Management is terrible. Literally the worst dealership in town More

by No name
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Alcala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alvin Webb
Dec 23, 2020 -

Lone Star Cadillac responded

We here at Garland Cadillac want to make sure every customer is satisfied the Cadillac way. We are deeply sorry about the overall experience you had here at Garland Cadillac. We strive to work towards excellent customer service. You can contact the management directly at (972)840.4100 to resolve the situation.

December 11, 2020

Edin in the internet department has been the most helpful representative i've ever worked with. she knows her inventory AND how to properly assess her customers needs. 10/10 would recommend! More

by mgarcia5573
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny Khokhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy McBride
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edin!, Alvin Webb
Dec 21, 2020 -

Lone Star Cadillac responded

Hello mgarcia5573, each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here, Thank You!

August 09, 2020

Accident repair Had an accident recently, came here to get my car repaired. I was hesitant after looking at some reviews but I am glad I came here. Sonny was amazing, More

by Faraz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny Khokhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Lone Star Cadillac responded

Hello Faraz, each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here, Thank You!

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