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Lone Star Cadillac
Garland, TX
250 Reviews
Massey Cadillac Dallas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 250 reviews
January 05, 2019
Terrible management My experience at Garland Cadillac was the exact opposite of ideal. I chose to buy a used Audi Q3 from them because admittedly their price was fantasti My experience at Garland Cadillac was the exact opposite of ideal. I chose to buy a used Audi Q3 from them because admittedly their price was fantastic compared to others that I had found up to that point. The salesman I then dealt with was also wonderful so I took the plunge and decided to buy the car. The part that brings the entire facility down is the manager, Brad Bemis. While I was looking at the vehicle, he made me feel as if I shouldn’t be buying a car without my husband present (I’m a woman). On top of that, after I purchased the car, the key did not work. When I asked Brad to help out he told me it wasn’t his problem and I should take it to Audi Dallas. When I told this to Audi Dallas, they were very taken aback that a dealership would say such a thing and because I didn’t buy the car from them, they unfortunately couldn’t help. After going back to Brad yet again, he said he didn’t recall that conversation at all and could fix the key for $300. I explained that I didn’t believe I should pay for this because I just spent thousands of dollars at his dealership. He countered that my car was not expensive enough for him to care compared to others on his lot. He then proceeded to imply several times that I was lying and that I was unreasonable throughout our conversation. It’s a shame almost everyone else I worked with was pleasant because their management completely ruined my experience. More
by maddys
Employees Worked With
Brad Bemis
December 21, 2018
Good experience Paperwork/application process is too long. Faxed info prior to visit, but it seemed nothing was done with it. Took 3 plus hours to complete Paperwork/application process is too long. Faxed info prior to visit, but it seemed nothing was done with it. Took 3 plus hours to complete More
by Irwin@CT6
December 08, 2018
Easy buying experience! Top notch service all around!! Everyone at this dealership was so professional and helpful. The experience was top notch in and out in less than 2 hours. Would definitely recommend Everyone at this dealership was so professional and helpful. The experience was top notch in and out in less than 2 hours. Would definitely recommend this dealership!! More
by Lh128
Employees Worked With
Nico, Thomas Reis, and Nael Malabi
December 04, 2018
Service repair Michael Davis was outstanding. All others very good! Michael Davis was friendly, looked at my car and called me before repairs. He was sure I got pick Michael Davis was outstanding. All others very good! Michael Davis was friendly, looked at my car and called me before repairs. He was sure I got picked up on time. Car wash was nice. More
by richard1122
November 11, 2018
No hassle Trade in was a little low but the car had issues. As far as the employees all interactions were very pleasant and and highly professional. Trade in was a little low but the car had issues. As far as the employees all interactions were very pleasant and and highly professional. More
by Red123
October 25, 2018
Leaves alot to be desired! What happened to Massey? The quality of service was poor, compared to what I ‘d received in the past from Massey. Even my experience with Michael was less pleasant than what I The quality of service was poor, compared to what I ‘d received in the past from Massey. Even my experience with Michael was less pleasant than what I’d experienced in the past. After waiting 2hrs I expected to receive all requested services. I asked that my vehicle be washed along with my service and a xxxx poor job was done. Wheels and windows were still filthy from the past weeks rain. The body of the car may have been rinsed off at most. Dirt was still on the vehicle as well. I’ve yet to receive a return call from Michael about my complaint. More
by Dedra
Employees Worked With
October 07, 2018
Car lease experience Mr. ATA is very easy to work with, he listened to my needs and found the exact car I wanted in the price range within my budget in matter of few days. Mr. ATA is very easy to work with, he listened to my needs and found the exact car I wanted in the price range within my budget in matter of few days.great experience that is why I go back to him whenever I am in the market to get a new car. Definitely recommend him to family and friends when they want to either purchase or lease a car. More
by Reza Khavari
Employees Worked With
October 05, 2018
Good experience Very nice friendly staff, our sales man was wonderful, Mr.Ata I truly recommend Garland, I will recommend it to my family thank you very much Very nice friendly staff, our sales man was wonderful, Mr.Ata I truly recommend Garland, I will recommend it to my family thank you very much More
by Maranda
Employees Worked With
October 05, 2018
Service I went in because one of my lights turned on and I was scheduled within the next hour. Then I was given a loner car because it was going to take longe I went in because one of my lights turned on and I was scheduled within the next hour. Then I was given a loner car because it was going to take longer than expected. My vehicle was ready the next day and good to go. More
by Azenath83
October 05, 2018
New Name - Same Bad Service You would think after spending over $70k dollars at a dealership that you would at least be treated average. Not the case here...the service techs hav You would think after spending over $70k dollars at a dealership that you would at least be treated average. Not the case here...the service techs have always been rude to put it mildly. I absolutely dread calling them to schedule my oil changes. The service tech always makes you feel like it’s a bother. So much so I don’t take advantage of my “FREE LIFETIME” car wash service because either my 2018 XT5’s (yes I bought 2 of them on the same day) come back dirtier than I delivered it to them because they use dirty rags or I’m always told how “Backed Up” they are. The ONLY reason I return to that Garland Cadilac (formally known as Massey Cadillac) is because Sewell Cadilac is too far from where I live. With that said I will not purchase another Cadilac in the future because unfortunately that is the closest dealer to me. Save yourself the headache DONT GO! More
by Disappointed
Employees Worked With
