Lone Star Cadillac

Purchased 2019 XT5 All customer service representatives were very friendly, helpful and courteous. Could not have asked for any better experiences. This will be our 4th All customer service representatives were very friendly, helpful and courteous. Could not have asked for any better experiences. This will be our 4th Cadillac purchase, three from different dealership first with Garland Cadillac and would highly recommend Garland Cadillac to others. More

Garland Cadillac Service at Garland Cadillac is always fast and great. Good quality workmanship by their staff and they are honest and dependable to find critical rep Service at Garland Cadillac is always fast and great. Good quality workmanship by their staff and they are honest and dependable to find critical repairs needed through their through diagnostic procedures. More

Absolutely Terrible! I bought a 2018 XTS which was supposedly "certified pre-owned" before I left the lot. At the very end of the deal, with all the paperwork signed I was I bought a 2018 XTS which was supposedly "certified pre-owned" before I left the lot. At the very end of the deal, with all the paperwork signed I was told by Jimmy Williams, there was an open recall on the car for an O2 sensor, (even though the AutoCheck History report stated no open recalls). Williams claimed that it was no big deal & could be fixed in about an hour & bring the car back on Mon. On the way home I decided to give the car my own personal cleaning/detailing & discovered the two front tires on the Passenger side had sliced/cut on sidewall & Drivers side starting to peel/cut on sidewall), the salesperson, Williams & myself had made note of the treadwear of the two front tires during my initial inspection, I was given a “we owe” two tires @ cost document to be used about 2 months down the road to replace the (based on treadwear) . Upon seeing the condition of the tires were more urgent than expected, I immediately called Jimmy Williams & was told I would be taken care of because "I am his cadillac customer". Come Mon 1st I was told the recall was closed but had not been updated? Regarding the tires, I found out what being a "cadillac customer" to Williams meant, me, the "cadillac customer" would be given the unmatched privilege of the "run-around""double-talk" 3+ hour wait and above all that a $290 invoice for two new tires on a cadillac that I had owned less than 48 hours! If that is a what being a "cadillac customer" is about, next year I will be a "continental customer". By the way, on the other side of the service dept loud angry shouting is heard from another “cadillac customer” , I pointed that incident out (because I was at the point of joining in the shouting) Jimmy Williams reply to handling angry “cadillac customers” quote: “I will handle them all as they come”. It appears the “used car” salesman, the one we all dread dealing with is alive at Garland Cadillac, but he won’t be doing as well as he thinks, when word gets around about the angry “cadillac customers” they are able to handle. It appears Williams thinks angry customers are normal and essential parts of doing business? What a sham; what a shame! More

Great job! Service person Michael Davis was great. Loaner car was fine. Car was repaired and returned on time. Great experience friendly and happy employees. I w Service person Michael Davis was great. Loaner car was fine. Car was repaired and returned on time. Great experience friendly and happy employees. I would recommend. More

Oil change Upon arrival The service attendant immediately met me at my car and was very thorough and courteous. The work was done timely and vehicle washed. E Upon arrival The service attendant immediately met me at my car and was very thorough and courteous. The work was done timely and vehicle washed. Excellent customer service by Michael Davis. More

Nice people and helpful service Fast and courteous staff very helpful and friendly I thought I would have to wait a while but it took no time to get my car back! And I was on my lunc Fast and courteous staff very helpful and friendly I thought I would have to wait a while but it took no time to get my car back! And I was on my lunch break More

Great expiernce , Very nice people Jeff and Ata were super Great and did everything they could to get me the truck I wanted. Great experience here and we’ll recommend Jeff and Ata were super Great and did everything they could to get me the truck I wanted. Great experience here and we’ll recommend More

Consistently great service Purchased vehicle two years ago and have only taken it here for oil changes and service. George is always thorough in his explanations, friendly and a Purchased vehicle two years ago and have only taken it here for oil changes and service. George is always thorough in his explanations, friendly and accommodating. More

They'll take good care of you . I never had to worry about going back because things not right. Mike's a straight shooter and it keeps you informed what's going on with your automobi I never had to worry about going back because things not right. Mike's a straight shooter and it keeps you informed what's going on with your automobile appreciate that. More

Service I am a first time customer. I called the dealership to find out how to schedule an oil change. The lady on the phone connected me to the department. I am a first time customer. I called the dealership to find out how to schedule an oil change. The lady on the phone connected me to the department. I quickly made the appointment. I arrived the day of the appt , was greeted promptly. My car was taken back immediately for service. We waited in the customer lounge and drank hot coffee until they came and told us the car was ready. They washed the car and I must say they did a better job than the car wash I pay for. all in all it was a very pleasant experience. More