Lone Star Cadillac

If you want terrible service after your purchase. you have come to the right dealership. We purchased the service option with my new suv. The first oil change and fix of seat rattle took over 1 week af have come to the right dealership. We purchased the service option with my new suv. The first oil change and fix of seat rattle took over 1 week after repeated calls by me - no one called me. I just scheduled my 2nd appt. and was told no loaner vehicles and I am going to have to wait. The most important criteria to me is service after a purchase. Huge fail by Garland Cadillac. You need to take lessons from Carl Sewell. I will make sure to share this with all my friends, too. Will buy another Lexus or Mercedes next time. More

Took my vehicle to the dealership because the check engine light was on. They diagnosed it as having two bad turbos. I dropped my car off on a monday and they didn't know what was wrong with it till We engine light was on. They diagnosed it as having two bad turbos. I dropped my car off on a monday and they didn't know what was wrong with it till Wednesday. The service associate Jeorge told me they had to order the part and it would take about 2 to 3 days after they get the part. I called the next monday just to get a progress report. I was told he would call me back after he had spoke with the mechanic. I received no call at all. The following Wednesday I called again to check on the status. He informed me he didn't know that the motor needed to be raised to do the job. Then he tells me the head gaskets might be bad. My response was I thought you guys ran a diagnostic to know what was exactly wrong with it. After telling me it was one thing and not everything from the beginning is fraud. I was lied to about the length and the severity of job. I'm just looking for good service that is honest and straight forward. More

The absolute worst car buying experience. Found a vehicle on the Internet. Placed a deposit on it. I like out of state. The day I was flying into pickup the vehicle up. The GM (Jeff) calls me an hour before on the Internet. Placed a deposit on it. I like out of state. The day I was flying into pickup the vehicle up. The GM (Jeff) calls me an hour before my flight. He says the vehicle is not ready and doesn’t know when it will be. Flew in and had to wait the whole next day for the vehicle. The GM couldn’t keep track of his lies. More

Attentive yet casual John K. was an excellent representative. He answered all questions succinctly and clearly, giving prompt responses when he needed to go find the answe John K. was an excellent representative. He answered all questions succinctly and clearly, giving prompt responses when he needed to go find the answers. He never pressured for details and was very amiable and casual throughout the process, yet never failed to exhibit professionalism. More

We are very disappointed after 3 days of back and forth. We have been shopping for a CT6, and decided to drive 4 hours for this specific car. When we got there the Nathan was unavailable, so we spoke with We have been shopping for a CT6, and decided to drive 4 hours for this specific car. When we got there the Nathan was unavailable, so we spoke with a different rep. As we were getting ready to test drive the rep told us he had to ride along. We explained that we didn't feel safe doing that because of Coronavirus. So he went to get the manager Jeff for approval. To which Jeff informed us that because of thefts they have to either ride with us or give them the keys to our own personal vehicle. He acted as if current license current insurance, and our own personal vehicle being on the lot was not enough. Needless to say we left because our lives are more important than an insecure manager, and a test drive. Social distancing is still in affect, but this location does not want to honor that. Please know that we have done a test drive on 3 other vehicles at 3 different locations, and this has never been an issue. More

Bought a car from John K. two weeks ago and he was so helpful, patient and knowledgeable. He even did a demo on how to use the Parking Assist. Very easy process and he even delivered the car to my home i helpful, patient and knowledgeable. He even did a demo on how to use the Parking Assist. Very easy process and he even delivered the car to my home in the rain. More

best dealer ever Jeremy Nelson was our salesman and he delivered excellent customer service. My husband and I purchased a Cadillac Escalade. Jeremy was very profession Jeremy Nelson was our salesman and he delivered excellent customer service. My husband and I purchased a Cadillac Escalade. Jeremy was very professional and he was patient with us as we made up our mind not to get the Armada but to get the Escalade instead. I would also like to thank everyone involved with making this happen! More

Jeremy Nelson paid close attention to my needs and what I wanted, only giving me information on what suited me and my needs, as well as what I wanted. Thank you. wanted, only giving me information on what suited me and my needs, as well as what I wanted. Thank you. More

accident repair despite problems with our insurance this dealership stepped up to provide help with a loaner vehicle for us. they also went above and beyond to e despite problems with our insurance this dealership stepped up to provide help with a loaner vehicle for us. they also went above and beyond to ensure quality parts were installed versus insurance recommendation to install salvage parts. More

The entire staff was very understanding and was willing to work with my situation and truly find a solution that I could live with and I am very happy with the decision. The environment was positive and I to work with my situation and truly find a solution that I could live with and I am very happy with the decision. The environment was positive and I would recommend any/everyone to visit this dealership if looking for a new/ used vehicle. More