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Lone Star Cadillac

Garland, TX

2.5
250 Reviews
Massey Cadillac Dallas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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11675 Lyndon B Johnson Fwy

Garland, TX

75041

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Showing 250 reviews

October 04, 2021

Bought a vehicle from them and it ended up having numerous issues. They said they can't afford to take care of all of them so they kept the vehicle for 10 days and basically cleaned and told me to co More

by James Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sonny Khokhar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Lone Star Cadillac responded

Hello James and thank you for your review. I am very sorry to hear that you were not pleased with our dealership. We value our current and prospective customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give us a call at 972-840-4109 so that we can learn more about your concerns and how we can rebuild your trust in our sales and service team

September 07, 2021

They pulled my credit, couldn't pay off my 2015 srx after saying they were in demand. I left they have been calling every since with games. Just spoke with them today, they called. Now saying I can't trade i More

by Keitha.w.patterson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Earnest, Jeff the GM.
Sep 07, 2021 -

Lone Star Cadillac responded

Hello Keitha Patterson and thank you for your review. I am very sorry to hear that you were not pleased with our dealership. We value our current and prospective customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give us a call at 972-840-4109 so that we can learn more about your concerns and how we can rebuild your trust in our sales and service team

July 21, 2021

This is my third visit to service at Garland Cadillac. Always easy to make appt. Michael Davis gets my car in and out quickly. Pricing is very reasonable. I know my car is serviced by skilled Cadillac More

by Kfreni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Lone Star Cadillac responded

Hello Kfreni, Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here Thank You

June 19, 2021

Deception with online pricing. Car was advertised at $100,910 and after waiting an hour and a half and the dealer pulling credit report they informed me they wanted 18,000 over sticker price. More

by stephenH
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Rosser
Jun 21, 2021 -

Lone Star Cadillac responded

Hello StephenH and thank you for your review. I am very sorry to hear that you were not pleased with our dealership. We value our current and prospective customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give us a call at 972-840-4109 so that we can learn more about your concerns and how we can rebuild your trust in our sales and service team.

April 22, 2021

My ratings is below zero! They kiss azz until they get the sale. Customer service to me the last three months sucks! No call backs from. Finance department or the Managers. Fake azz shyt...moved on More

by Peytonsplace1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Kwon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2021 -

Lone Star Cadillac responded

Hello PEYTONPLACE1030 and thank you for your review. I am very sorry to hear that you were not pleased with our dealership. We value our current and prospective customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give us a call at 972-840-4109 so that we can learn more about your concerns and how we can rebuild your trust in our sales and service team.

March 08, 2021

I bought a car December 7 2020 at Garland Caddilac , paid cash , my paper tags has expire over a month , has not received a title, still getting the run around from them. The best answer I have rec More

by rcwilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Wells
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alvin Webb
Mar 09, 2021 -

Lone Star Cadillac responded

Hello rcwilson and thank you for your review. I am very sorry to hear that you were not pleased with our dealership. We value our current and prospective customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give us a call at 972-840-4109 so that we can learn more about your concerns and how we can rebuild your trust in our sales and service team.

February 25, 2021

Maskless customers in the waiting area and staff in reception and cashiering and the service manager Jeff doesn’t care. This is why I’ll drive to Sewell instead of this place from now on. More

by Sewell Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Feb 26, 2021 -

Lone Star Cadillac responded

Hello Sewell Customer and thank you for your review. I am very sorry to hear that you were not pleased with our dealership. We value our current and prospective customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give us a call at 972-840-4109 so that we can learn more about your concerns and how we can rebuild your trust in our sales and service team.

December 22, 2020

This dealership amazing! Talking about going above and beyond for your customers, they absolutely do!! Jeff (GM) Kevin (Finance), Ata (salesperson) Frank (service manager)- these guys have a big heart for More

by cowens1908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ata Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Lone Star Cadillac responded

Hello cowens1908, each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here, Thank You!

December 22, 2020

Absolutely by far the most amazing car purchase experience EVER from start to finish! Superb customer service from sales to finance! Definitely recommend Garland Cadillac! More

by Babydoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ata Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy McBride
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Callaway
Jan 04, 2021 -

Lone Star Cadillac responded

Hello babydoll, each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here, Thank You!

December 22, 2020

Ernie was a pleasure to work with...a low pressure sales approach, answered every one of our questions, looked high and low for the car we wanted, and truly provided an enjoyable buying experience with his More

by AW
Recommend Dealer
Yes
Employees Worked With
Ernest Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Lone Star Cadillac responded

Hello AW, each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. On behalf of everyone here, Thank You!