Lone Star Cadillac

5 months ago, my fiance' purchased a used Lincoln Navigator and got it at a reasonable price, or so we thought... Within 45 days of purchasing the vehicle, 2 coils and two tires had to be replaced, t Navigator and got it at a reasonable price, or so we thought... Within 45 days of purchasing the vehicle, 2 coils and two tires had to be replaced, the stereo/dvd/navigation system quit working and most recently the air conditioning is working at either full blast or off, no in-between. The tires and coils have been replaced at close to a thousand dollars combined, however the stereo/nav system is possibly going to cost around $1700.00!! The air conditioning hasn't been checked out yet. When initially asked about the stereo system, they could offer little, to no help other than offer one solution that didn't work and another that would cost hundreds of dollars as well. They have no kind of warranty or compromise on a twenty-some thousand dollar vehicle... An offer to share some of the cost could have been offered and would have been appreciated. Instead we were told "sorry, these things happen". You'd think that a Cadillac dealership would be a reputable company and stand behind it's products...new or used. Massey Cadillac has left a bad taste and all we can say is DO NOT BUY A USED VEHICLE FROM MASSEY CADILLAC!!! More

After a horrific ordeal with another dealership we were driving down the highway and thought why not? We stopped to inquire about a couple of used vehicles. The salesman was pretty friendly and offered to driving down the highway and thought why not? We stopped to inquire about a couple of used vehicles. The salesman was pretty friendly and offered to show us a couple cars. He also mentioned the new car incentives. We decided to go eat and talk about it. When we got back to the dealership Franklin sat us down and discussed out options. When we decided on the new car but knew we were upside down in our trade he spoke with the general manger, Nasu. He immediately came out of his office (WOW) and met us. He discussed out options with us and showed the vehicles he had to offer. After decided, we went into his office and he worked the deal right then and there with us. There was no back and forth between the salesman and manager or the added hassle of dealing with multiple people. I highly recommend this dealership and this service to anyone looking for a Cadillac. More

I RECENTLY WENT TO MASSEY CADILLAC TO PURCHASE A USED VEHICLE. UPON ARRIVING, I WAS GREETED BY ATA BARAKAT AND WAS TOLD I COULD TAKE THE CAR FOR A TEST DRIVE. I WAS ONLY ASKED FOR A DRIVERS LICENSE TO VEHICLE. UPON ARRIVING, I WAS GREETED BY ATA BARAKAT AND WAS TOLD I COULD TAKE THE CAR FOR A TEST DRIVE. I WAS ONLY ASKED FOR A DRIVERS LICENSE TO DO SO. I WAS INVOLVED IN A COLLISION WHILE TEST DRIVING THE VEHICLE AND WAS BY ATA BARAKAT THAT IT WAS MY FAULT AND ACCORDING TO TEXAS LAW, I HAVE TO PROVIDE MY INSURANCE TO THE OTHER PERSON. I ASSUMED THE DEALERSHIP WAS INSURED BECAUSE I INITIALLY WAS NOT ASKED FOR MY INSURANCE WHEN ARRIVING AT THE DEALERSHIP. ONCE I REFUSED, ATA BARAKAT THREATENED TO CALL THE POLICE IF I DID NOT COMPLY. AFTER WAITING FOR AN HOUR AT THE SCENE OF THE ACCIDENT, WE WENT BACK TO THE DEALERSHIP BECAUSE THE POLICE DID NOT ARRIVE. UPON ARRIVING AT THE DEALERSHIP, THE DEALERSHIPS SUPERVISORS AND MANAGERS CAME OUT AND ASKED FOR MY INSURANCE. THEY DID NOT EVEN BOTHER ASKING IF I WAS ALRIGHT. THEY HAD ALSO BLOCKED MY CAR IN, SO THAT I WOULD NOT LEAVE. I WAS AGAIN THREATENED BECAUSE I REFUSED TO PROVIDE MY INSURANCE. I WAS TOLD THE POLICE WOULD ARRIVE AT THE DEALERSHIP AND HANDLE THE SITUATION. AFTER WAITING AN HOUR AND A HALF, I DECIDED TO CALL THE POLICE TO HANDLE THIS. THE POLICE ARRIVED AND MADE THE DEALERSHIP MOVE THE VEHICLE BLOCKING MY CAR AND WERE TOLD THAT I DID NOT HAVE TO PROVIDE THEM WITH MY INSURANCE. I WAS TREATED VERY INAPPROPRIATELY AND UNPROFESSIONALLY. I WAS TOLD THAT MASSEY CADILLAC IS THE 6TH LARGEST CADILLAC DEALERSHIP IN THE NATION, I WOULD RANK THEIR PROFESSIONALISM TO BE THE WORST IN THE NATION. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. More