Lone Star Cadillac

I have gone to Massey for Service/Body shop (accidents; hey they happen) and now for sales. My experience with Service & Body shop has always been outstanding! Pat and Gerald and Alex are always friendly, hey they happen) and now for sales. My experience with Service & Body shop has always been outstanding! Pat and Gerald and Alex are always friendly, always smiling, and always remember my husband and myself. Even when I call and leave a message for some little question like “what does this button do?" I always get a call back either that day or the next morning. On sales at first I did have a new sales man; he had only been there a week or so. Taken into consideration we did follow through with him, hoping it would be better. End result he said what he wanted to get us in the car; and when it came down to the line he was trying to not produce and make excuses. He needed to listen to what we were wanting and looking for, not just the price differences and how much he would be making off of it. I did let his superiors know the he needed just a little bit of polishing. As for everyone else, I was always warmly greeted, addressed on more than a professional level every single time I was there. Other sales men had seen us on location in the days prior to purchasing and even the days after and always said “Hello, How are you today? Can I get you something while you wait,” etc. While I am not happy with my sales man, everyone one else went over and beyond to make sure the experience was beyond pleasurable. There is not one doubt in my mind that even if my sales man was different, the level of kindness and personable attention given to everyone on the premises would be the exact same as it was! More

Everyone at Massey Cadillac is very helping and nice! They were very understanding with helping me find the right car for me, even though I couldn't decide between their variety of cars. With their patie They were very understanding with helping me find the right car for me, even though I couldn't decide between their variety of cars. With their patience and guidance they helped me find the Eclipse. I have had it for about 10-11 months now and have absolutely no regrets or complaints. The car still looks brand new, drives great with good mileage, is safe, and I enjoy the touch screen sound system and leather seats. Also, I love the complimentary calendar with the picture of me and my car on on it. Thank you for your tremendous help :) More

Great experience overall! The sales team is very friendly and knowledgeable. Their large inventory allowed me to choose from multiple cars. After deciding on the CTS, the finance department beat my pre-appro and knowledgeable. Their large inventory allowed me to choose from multiple cars. After deciding on the CTS, the finance department beat my pre-approved rate from my credit union by nearly 1%. Ata personally set up my car with complimentary OnStar and XM radio trials, and programmed two new keyless fobs. This is one of two cars I bought there, and they won't be the last. More

5 months ago, my fiance' purchased a used Lincoln Navigator and got it at a reasonable price, or so we thought... Within 45 days of purchasing the vehicle, 2 coils and two tires had to be replaced, t Navigator and got it at a reasonable price, or so we thought... Within 45 days of purchasing the vehicle, 2 coils and two tires had to be replaced, the stereo/dvd/navigation system quit working and most recently the air conditioning is working at either full blast or off, no in-between. The tires and coils have been replaced at close to a thousand dollars combined, however the stereo/nav system is possibly going to cost around $1700.00!! The air conditioning hasn't been checked out yet. When initially asked about the stereo system, they could offer little, to no help other than offer one solution that didn't work and another that would cost hundreds of dollars as well. They have no kind of warranty or compromise on a twenty-some thousand dollar vehicle... An offer to share some of the cost could have been offered and would have been appreciated. Instead we were told "sorry, these things happen". You'd think that a Cadillac dealership would be a reputable company and stand behind it's products...new or used. Massey Cadillac has left a bad taste and all we can say is DO NOT BUY A USED VEHICLE FROM MASSEY CADILLAC!!! More

After a horrific ordeal with another dealership we were driving down the highway and thought why not? We stopped to inquire about a couple of used vehicles. The salesman was pretty friendly and offered to driving down the highway and thought why not? We stopped to inquire about a couple of used vehicles. The salesman was pretty friendly and offered to show us a couple cars. He also mentioned the new car incentives. We decided to go eat and talk about it. When we got back to the dealership Franklin sat us down and discussed out options. When we decided on the new car but knew we were upside down in our trade he spoke with the general manger, Nasu. He immediately came out of his office (WOW) and met us. He discussed out options with us and showed the vehicles he had to offer. After decided, we went into his office and he worked the deal right then and there with us. There was no back and forth between the salesman and manager or the added hassle of dealing with multiple people. I highly recommend this dealership and this service to anyone looking for a Cadillac. More

I RECENTLY WENT TO MASSEY CADILLAC TO PURCHASE A USED VEHICLE. UPON ARRIVING, I WAS GREETED BY ATA BARAKAT AND WAS TOLD I COULD TAKE THE CAR FOR A TEST DRIVE. I WAS ONLY ASKED FOR A DRIVERS LICENSE TO VEHICLE. UPON ARRIVING, I WAS GREETED BY ATA BARAKAT AND WAS TOLD I COULD TAKE THE CAR FOR A TEST DRIVE. I WAS ONLY ASKED FOR A DRIVERS LICENSE TO DO SO. I WAS INVOLVED IN A COLLISION WHILE TEST DRIVING THE VEHICLE AND WAS BY ATA BARAKAT THAT IT WAS MY FAULT AND ACCORDING TO TEXAS LAW, I HAVE TO PROVIDE MY INSURANCE TO THE OTHER PERSON. I ASSUMED THE DEALERSHIP WAS INSURED BECAUSE I INITIALLY WAS NOT ASKED FOR MY INSURANCE WHEN ARRIVING AT THE DEALERSHIP. ONCE I REFUSED, ATA BARAKAT THREATENED TO CALL THE POLICE IF I DID NOT COMPLY. AFTER WAITING FOR AN HOUR AT THE SCENE OF THE ACCIDENT, WE WENT BACK TO THE DEALERSHIP BECAUSE THE POLICE DID NOT ARRIVE. UPON ARRIVING AT THE DEALERSHIP, THE DEALERSHIPS SUPERVISORS AND MANAGERS CAME OUT AND ASKED FOR MY INSURANCE. THEY DID NOT EVEN BOTHER ASKING IF I WAS ALRIGHT. THEY HAD ALSO BLOCKED MY CAR IN, SO THAT I WOULD NOT LEAVE. I WAS AGAIN THREATENED BECAUSE I REFUSED TO PROVIDE MY INSURANCE. I WAS TOLD THE POLICE WOULD ARRIVE AT THE DEALERSHIP AND HANDLE THE SITUATION. AFTER WAITING AN HOUR AND A HALF, I DECIDED TO CALL THE POLICE TO HANDLE THIS. THE POLICE ARRIVED AND MADE THE DEALERSHIP MOVE THE VEHICLE BLOCKING MY CAR AND WERE TOLD THAT I DID NOT HAVE TO PROVIDE THEM WITH MY INSURANCE. I WAS TREATED VERY INAPPROPRIATELY AND UNPROFESSIONALLY. I WAS TOLD THAT MASSEY CADILLAC IS THE 6TH LARGEST CADILLAC DEALERSHIP IN THE NATION, I WOULD RANK THEIR PROFESSIONALISM TO BE THE WORST IN THE NATION. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. More