Lone Star Cadillac

My life experiences cause me to avoid Dallas. I called Mr. Bies because of a referral by Jerry Reynolds. My statement to Jerry was that I preferred not to do business in Dallas and preferred Ft. Worth and Mr. Bies because of a referral by Jerry Reynolds. My statement to Jerry was that I preferred not to do business in Dallas and preferred Ft. Worth and had contacted a dealer there. After calling Mr. Bies, I had a better feeling about trying the Massey dealership. I have been in the engineering business for 40 years and have done my research....I knew exactly what I wanted,the value of the CTS Coupe Premium as well as my trade in. They had the car I wanted, the offer was better than I had expected and the experience was more than pleasant. Mr.Etienne is to be commended for his professionalism, attitude and likability. Thank you for a great day. Harlan Boswell More

I bought a used car from them a few weeks ago and got a fair price for it. It had a few minor aesthetic problems (some scratches and the side mirror lens was broken). Though I initially had a little troubl fair price for it. It had a few minor aesthetic problems (some scratches and the side mirror lens was broken). Though I initially had a little trouble getting these things fixed, they ended up picking my car up from my work and giving me a loner car. The next day they brought it back with everything fixed for no charge. More

This was my first experience at using the internet to locate an automobile. We came to Massey from out of state and it was well worth the trip. Everyone was very helpful and did everything possible to locate an automobile. We came to Massey from out of state and it was well worth the trip. Everyone was very helpful and did everything possible to make our purchase possible. We are very happy with the purchase and would definitely recommend your dealership to anyone looking for a Cadillac. More

Massey Cadillac has become a business that I have officially recommended to several of my friends, some resulting in additional business for Massey. I've witnessed Thomas Bies, the General Manager, g officially recommended to several of my friends, some resulting in additional business for Massey. I've witnessed Thomas Bies, the General Manager, go above and beyond to ensure satisfaction for his customers. He's very approachable and very enjoyable to work with. Thanks to Moe Serour's customer service in the service area, I am a repeat customer for my car care needs. He very quickly learned exactly how I want my car cared for and has not disappointed me yet. Per my initial request, he continues to thoroughly check my car for damages such as scratches, knows exactly how I want it washed each and every time, and remembers to ask for my favorite mechanic - all without ever having to remind him. More importantly, I completely trust his judgement when he recommends service needs for my car, thus I never feel taken advantage of. I recommended Moe to my friend who also purchased a car at Massey and she quickly understood why. I highly recommend Moe to anyone looking for an excellent service advisor that you can trust! Stephen Rattan has become my favorite mechanic at Massey. His knowledge, experience, and straight-forward approach to recommending service needs is greatly appreciated. I trust Stephen's work enough that my service consultant always asks Stephen to work on my car for me. I don't know if am even supposed to request a specific mechanic, but that's the kind of customer I am, and Thomas, Moe, and Stephen never let me down. More

I have to say that when my daughter and I walked in the door on Friday 8/24 Bill Scarbrough introduced me to Lesly Etienne and they both went above and beyond to help the two of us. Edwin Carter was who I door on Friday 8/24 Bill Scarbrough introduced me to Lesly Etienne and they both went above and beyond to help the two of us. Edwin Carter was who I orginially asked for but he was tied up with a customer. We were there at the dealership about 4 hours & they allowed my daughter to take the SRX Crossover home and we thought the deal would be closed on Saturday. When we returned on Saturday we realized that the deal did not go through and my daughter was highly disappointed as well as myself. It took over a week to get the approval done & we were not expecting to put $ down to seal the deal but had to. On Friday, August 31st we signed the papers and my daughter was one proud person with a baby on the way I now know they both will be riding in a safe vehicle. Thanks again to all that were involved we appreciated your help and all that went into getting the car buying experience pushed through. I would recommend this dealership to anyone. More

George Diaz did a great job during this purchase. He is very knowledgeable and friendly. Great experience. If not, we wouldn't have bought a car from Massey, very knowledgeable and friendly. Great experience. If not, we wouldn't have bought a car from Massey, More

I visited Massey Cadillac on the recommendation of a radio personality and was told I would be very happy. I can tell you from the moment I arrived with my wife I was met by the Salesman Franklin Marti radio personality and was told I would be very happy. I can tell you from the moment I arrived with my wife I was met by the Salesman Franklin Martin and GM Thomas Bies. Both men were very cordial, professional and offered their assistance without even knowing my reason for visiting Massey. I was treated like a VIP and both men did not hesitate to show me a vehicle and even volunteered to take me on a demo ride. I have never met and been assisted by a car salesman and manager who were as experienced and knowledgable as Thomas Bies and Franklin Martin. I felt confident with the numbers proposed to me during the sales process and I trusted both gentleman and their business acumen. I have rated both Thomas and Franklin very high as they are probably the best team of sales personnel I have dealt with in purchasing a vehicle. I feel assured my future business with Massey Cadillac will continue to meet the high standards I experienced in my purchase of the vehicle. I look forward to have my vehicle service and maintenance requirments done at Massey Cadillac. More

When we visited the dealership we were really just exploring the possibilities of buying a cadillac, however there were various positive attitudes and actions that brought us to the conclusion to buy. exploring the possibilities of buying a cadillac, however there were various positive attitudes and actions that brought us to the conclusion to buy. First and foremost was the salesman's willingness to be open and personal with us like he was eager to help and was providing us a valuable service instead of just trying to sell us something. Second was the zero percent interest offered as part of the deal. Finally the sales manager was willing to work with us based on our particular needs and the value for our trade-in. All-in-all it was a very positive experience that could very well result in us being devout cadillac people from now on. Thanks Massey! More

I saw the 2011 Cadillac on the internet and call. I talked with Bill Scarbrough, he was very clear on the car and what it would take for me to purchase the car. Was very nice in his discussion, it almo talked with Bill Scarbrough, he was very clear on the car and what it would take for me to purchase the car. Was very nice in his discussion, it almost felt like I knew him. I am very much a person who likes to have someone to be upfront with me and no high pressure sales talk. I am to the point with people and I like the same back. I was introduce to the sale manage and the service manager also the sales associate George Diaz who picked me up at the airport and made my visit also very good. If I owned a car business I would want the people I came in contact with to work with me. Thank you for a pleasant experience at your dealership, it is not the normal for me to fly so far to purchase a car. Glen Jackson More

We had a great experience at massey. Bill was a very down to earth guy that was willing to do anything in his power to make it happen. We really appreciated his efforts. down to earth guy that was willing to do anything in his power to make it happen. We really appreciated his efforts. More