Lone Star Cadillac

Good Morning. I'm happy to give a response on our Good Morning. I'm happy to give a response on our experience with Massey Cadillac. My Wife and I, came in to view a Kia Sorrento, that we had se Good Morning. I'm happy to give a response on our experience with Massey Cadillac. My Wife and I, came in to view a Kia Sorrento, that we had seen on the internet. There we met Mr. Richard Wells, Sales Consultant. From the beginning, Mr. Wells, were very open to our needs and what we wanted. He made our visit pleasurable, relaxable, and enjoyable. He explained in depth all the information we needed to know about the vehicle, and why the car we were interested in was worth the purchase. Although, we would have love to purchase a Cadillac, but my wife wanted a more fuel efficient vehicle. I appreciate Mr. Wells, not being a pushy Sales Consultant. Our experience was worth the drive from Tyler to Dallas. Ms. Alexa, was also informative about our purchase and the financing that we discussed. Her given of herself made our experience with her also relaxing. She was very open and willing to assist us. Thank you both for being informative and given us a good experience on our purchase.... Mr.and Mrs. Arthur J. Lowe. PS: We have already told individuals about Massey Cadillac; specifically, Mr. Richard Wells. More

Great selection of cars, not happy with pushy sales consultant (Sam). I would like to have looked over the cars longer but Sam would not let me think on each one. I was there too long waiting on paper consultant (Sam). I would like to have looked over the cars longer but Sam would not let me think on each one. I was there too long waiting on paper work with A+ credit and was told it wouldn't take long. Sam hesitated with answers when asked; just not happy with him...thought I would be dealing with JOEY when I talked with him originally. The dealership is great, the sales rep is not! More

Lesly did everything for me! I work for a CPA firm and it is our very busy time of the year. I was interested in a car and he brought it to my office so I could test drive it. When I decided I wanted to buy is our very busy time of the year. I was interested in a car and he brought it to my office so I could test drive it. When I decided I wanted to buy, he brought it to my again with the paperwork to sign. I never had to go to the dealership! It was the best car buying experience that I have ever had, and I've had a lot! :-) More

I came into Massey on Saturday, March 30, 2013 for a state inspection and a wash. I saw our previous salesman Richard Wells in the service department and he asked if we were ready to trade out of the 20 state inspection and a wash. I saw our previous salesman Richard Wells in the service department and he asked if we were ready to trade out of the 2011 SRX. Richard phoned me a few hours later, the numbers worked so about 6 pm my wife drove a 2013 SRX home. The experience from top to bottom was a pleasurable one and I will be sure to tell any of my friends or family who are in the market for a new Caddy about the friendly service and overall experience we received @ Massey. More

I have bought many cars over my lifetime, this was by far the best one. I had shopped at 2 of the big dealers and then heard on the radio I better check with Massey. It was quick and easy and they beat the the best one. I had shopped at 2 of the big dealers and then heard on the radio I better check with Massey. It was quick and easy and they beat the 2 bigger dealers pricing without me really having to fight for it. This is how it should be. Thanks again Massey. More

This was Absolutely the BEST car buying experience I have ever had! Thomas and Edwin listened to and delivered on everything we were looking for. My husband and I tell everyone we are Massey Cadillac custome ever had! Thomas and Edwin listened to and delivered on everything we were looking for. My husband and I tell everyone we are Massey Cadillac customers for life. We have never dealt with such friendly and helpful people. We are also looking forward to having our new SRX serviced with their service department. Thank you Massey Cadillac and your wonderful staff for this wonderful experience! More

i purchased a preowned lexus (the second vehicle i've purchased from massey cadillac) that was sent through the service department's 72 point inspection or whatever it is, and 15 days after i go home wit purchased from massey cadillac) that was sent through the service department's 72 point inspection or whatever it is, and 15 days after i go home with this car...the brakes begin to perform badly. i make an appointment to have them looked at, and i'm told the problem can be fixed for over $700! apparently the front rotors are warped and the brake pads are thin. my question...how was this missed when the car was "made ready" by this service department? i did not receive any answer that made sense...was told only that i probably "drive hard"...oh yes...i'm a hard driver that ruined a set of rotors and brake pads in a matter of 15 days! because i am not local to garland, i decide to have this JUST RECENTLY purchased car repaired at a reputable service department in my home town for almost half the cost i was quoted, and they are able to determine that the rear rotors are bad as well. i'm EXTREMELY disappointed in this purchase and the response i received from the staff there at massey cadillac. it makes me wonder what other issues were not addressed with this vehicle. i realize i purchased a used car, but i did so with a peace of mind that came from my buying it from a "reputable" dealer such as massey. well, that peace of mind is lost forever. i'm a customer that will NEVER do business with massey cadillac again! More

Service advisor forgets to write down items to be fixed, resulting in having to bring back car. Dealer will send coupons (some are expired) dealer does not want to honor them unless approved by service mana resulting in having to bring back car. Dealer will send coupons (some are expired) dealer does not want to honor them unless approved by service manager. Item fixed not fixed (driver seat and track) had to have corrected at another Cadillac dealer. Mechanic missed diagnosed issue on my second car, also a Cadillac, had to take elsewhere. Not a good dealer at this time. Adverties they are a SONIC dealership that excels in service. I would not even buy a car from them. More

Everyone were friendly and most informative, we just forgot the General Managers name and we do apologize. We were very well served, that is why we keep coming back. Bravo Zulu to all! forgot the General Managers name and we do apologize. We were very well served, that is why we keep coming back. Bravo Zulu to all! More

When the lease was due on my wife's Acura, we began looking at similar cars. She really liked the Cadillacs and test drove the ATS and CTS cars. Lesly was very friendly and knowledgeable about the ca looking at similar cars. She really liked the Cadillacs and test drove the ATS and CTS cars. Lesly was very friendly and knowledgeable about the cars and was understanding when she came back for a second test drive of each and when I did my test drives on a different day. I know that takes a lot of their time. As we negotiated the deal, Lesly had my wife's Acura appraised and said that he would call her with the results of the appraisal so we could continue negotiations. No phone call that evening. We called Lesly on his mobile phone, no return call. We called the dealership, Lesly was not available. So we went to the local Lexus dealership and bought a car there instead. A little more money, but sometimes the level of service is worth that. The Cadillac was a fine car, and was the top choice, but apparently Lesly and Massey did not want to do a deal. More