Lone Star Cadillac

We recently bought a 2023 Escalade Sport. We were lied to about rear entertainment being the same as originals , got some cheap knock off ones. The management team did not want to refund the We were lied to about rear entertainment being the same as originals , got some cheap knock off ones. The management team did not want to refund the money even though they were at fault, said that they already had paid for the aftermarket screens and did not make it right for us. We were always assured it would be the originals screens therefore we did not ask no further questions. If aftermarket was never mentioned that wouldve of been a deal breaker for us. I will not be recommending this dealership in the future to none of my colleagues. More

Took it in for a sound coming from door panel& cracked infotainment screen. No exhaust leaks, but replaced exhaust anyway. Sound turned out to be stereo amplifier, not exhaust. Replaced the whole stereo v infotainment screen. No exhaust leaks, but replaced exhaust anyway. Sound turned out to be stereo amplifier, not exhaust. Replaced the whole stereo vs just the screen. Cost $2700 total + tax. Feel like I got ripped off, especially on the $1500 stn stl exhaust that had no leaks. More

A++ dealership w awesome customer service. My sales person, Ata Barakat, is the best of the best, and this CT5 is the third Cadillac I've purchased from Ata & Lone Star Cadillac w 100% satisfa My sales person, Ata Barakat, is the best of the best, and this CT5 is the third Cadillac I've purchased from Ata & Lone Star Cadillac w 100% satisfaction every time. Lone Star Cadillac will continue to be my go-to-dealership for all of my new car needs and concerns. More

Do you have an extra 100 thousand dollars? Make sure you verify what the cost is of the vehicle you buy. Even if the online price tells you specifically what the price is. Even if it’s lis Make sure you verify what the cost is of the vehicle you buy. Even if the online price tells you specifically what the price is. Even if it’s listed twice. Once you are on your way, or there, then the price goes up due to market adjustments even if the sales person tells you the price. Once they get you hooked, the manager comes on to the line to explain the buying and pricing process. One vehicle was 100,000.00 over MSRP Once you try to ask them about it or research with any legal capacity, social media outlet, etc, they’ll accuse you of being the bad guy and “refuse to do business” For the record, I’m not the only one affected like this. Do your research and diligence. It’s not an “error” like they’ll claim. There’s no typo. These are facts. Buyer beware. https://statutes.capitol.texas.gov/Docs/CP/htm/CP.27.htm#27.001 https://www.nbcdfw.com/news/nbc-5-responds/does-a-dealership-have-to-stick-to-its-advertised-online-price/2839526/ https://texreg.sos.state.tx.us/public/readtac$ext.TacPage?sl=R&app=9&p_dir=&p_rloc=&p_tloc=&p_ploc=&pg=1&p_tac=&ti=43&pt=10&ch=215&rl=250 https://www.txdmv.gov/complaints More

Lionel helped me out with minor issue and went above and beyond in helping me. Thank you! beyond in helping me. Thank you! More

Buy a brand new Cadillac and they can’t get the onstar and satellite radio working. Ordered a part for it. Still not working. I’ve owned multiple Cadillacs and bought from there while it was Massey C and satellite radio working. Ordered a part for it. Still not working. I’ve owned multiple Cadillacs and bought from there while it was Massey Cadillac. Never received such poor service. Spoke to general manager, service manager, salesman we purchased from. Paid cash for all but 10 grand, and we get a car we can’t fully use, cause it’s sitting in service. Mr Massey stood behind his customers and his vehicles. These people are in the wrong business. Very unsatisfied, and their not even helping. Don’t buy from them! I would put zero stars but it won’t let me More

This was the worst dealership experience I have ever had. They titled my car in the wrong state and lied to me about the features the cadillac had. Stay away from these guys! They titled my car in the wrong state and lied to me about the features the cadillac had. Stay away from these guys! More

Thank you Diana "Wonder Woman" Gushue and staff at Lone Star Cadillac in Garland! The dealership gave me the VIP treatment with an awesome shopping experience, as they stayed extra late to accommodate me Star Cadillac in Garland! The dealership gave me the VIP treatment with an awesome shopping experience, as they stayed extra late to accommodate me to come after work. After arrival the process was smooth, without any pressure to make my decision. Because of their 5 Star Service and great selection of vehicles, this is my second time purchasing a vehicle here. Customer for life! More

Lone Star Cadillac is fantastic. Leased a new XT4 from Earnie and Sonny. They made the entire process so easy and fun. You guys rock!! You have a faithful customer for life. Earnie and Sonny. They made the entire process so easy and fun. You guys rock!! You have a faithful customer for life. More

It was the worst customer service ever ! They damaged my vechile and tried to cover it up! vechile and tried to cover it up! More