Lone Star Cadillac

It was the best experience I have ever had when buying a new car. Ata was the best salesman. I left feeling like I had known him forever. new car. Ata was the best salesman. I left feeling like I had known him forever. More

Great experience. Was searching for an ATS online. My first inquiry was through Cars.com which got calls from Crest and Frank Kent. While they were eager for the business, they didn't have the car I was first inquiry was through Cars.com which got calls from Crest and Frank Kent. While they were eager for the business, they didn't have the car I was looking for. Then I put in an another inquiry through another site (can't remember right now which one) and got a response with two ATS's which were interesting. I got an auto reply from Thomas Bies and a follow up call from Christine Bennett. We spoke about Masseys inventory and she said she would follow up with an email. Christine's first email to me was sent directly to my spam folder. After a brief misunderstanding about what I was willing to pay and a call from Tyrone ?, we made a deal. My experience with Frank Martin and the rest of the dealership was fantastic once I arrived. The Ipad was unexpected and a great bonus. The offer for my Saturn was somewhat expected but very sub-par. I was offered $3000 for it and sold it the next day for $5000 to another dealer. Two minor issues. First, there was an issue with one of the FOBs which I am still waiting to get resolved although there is an email saying someone will be in contact. Second, when I activated my On-Star, I was notified of a recall. Your maintenance department was also notified and they have subsequently sent me an email. While I have had a great experience at Massey, it is over an hour drive for me to get there so bringing the car in for a recall is not convenient. It would have been nice if the recall was caught prior to the purchase. Overall, I am very happy with the car and the experience so far. More

We went into Massey Cadillac to 'look' and they were 'looking to sell.' We felt like we couldn't pass up the deal they made us and we are more than satisfied with our new SRX. We look forward to were 'looking to sell.' We felt like we couldn't pass up the deal they made us and we are more than satisfied with our new SRX. We look forward to many years of satisfied service from Massey Cadillac. More

Massey and Frank are exceptional. I always know I am in the best of hands. I trust them and they have never let me down. This is my 4th purchase from them and I will continue with Massey until I die. Fr the best of hands. I trust them and they have never let me down. This is my 4th purchase from them and I will continue with Massey until I die. Frank makes me feel like the most important buyer in the world. The entire staff and atmosphere of the dealership is wonderful and welcoming. Thank you again for making me very happy and feeling like a million dollars. More

Dear Mr. Bies, I am editing my initial dealerrater.com Dear Mr. Bies, I am editing my initial dealerrater.com experience submitted on October 18th to reflect on the actions taken by you and your team to Dear Mr. Bies, I am editing my initial dealerrater.com experience submitted on October 18th to reflect on the actions taken by you and your team to remediate the discrepancy in pricing of my recent Cadillac SRX purchase. I applaud you and your staff for the professionalism and effort to work in tandem with GM to understand and resolve the correct GMS pricing on this vehicle. Your behavior reinforced the business model that Massey Cadillac so proudly stands behind. It was unfortunate that the timing of GM's launch of the new GM Employee Discount program could not have been more seamless for the dealership and the beneficiaries of the GM Friends & Family program. Perhaps on your next visit to the GM Renaissance Center or in your communication with the Cadillac regional sales director you can reinforce the frustration experienced by the Cadillac customers and your dealership team in executing GMS transactions. By voicing the customers concerns, hopefully actions could be taken that lead to better communication and training before initiating such a companywide change in incentive programs. I received the Purchase and Delivery Satisfaction Survey email from GM yesterday and have submitted a “Completely Satisfied Experience” to General Motors. Thank you again for resolving my issues and exceeding my expectations. I look forward to sharing my experience with others who are considering Massey Cadillac for their next vehicle purchase. A Completely Satisfied Customer, John F. Leikert More

Edwin Carter pleasantly greeted my mother and I as soon as we stepped out of our vehicle. He asked me what type of Cadillac I wanted. Then he showed me various cars that would fit my needs. Edwin made sure as we stepped out of our vehicle. He asked me what type of Cadillac I wanted. Then he showed me various cars that would fit my needs. Edwin made sure that I knew which features each car possessed. He was very knowledgeable on all the Cadillacs. He was able to answer every question I proposed. He offered us beverages and gave us a grand tour of the dealership. Everyone was polite. Also, before I drove off, Edwin made sure that I knew all the basics steps in driving the car. Finally, I am very appreciative of all the free gifts Massey Cadillac provided for me. Overall this was an amazing experience. I am happy to report that I have already recommended this dealership to several of my friends, family members , and co workers. I am elated about being apart of the Massey Cadillac family. More

Massey Cadillac has provided me with excellent sales and service for the last 10 years. This is the fifth vehicle I have purchased from Massey. My service adviser Michael Davis has always done an incredible service for the last 10 years. This is the fifth vehicle I have purchased from Massey. My service adviser Michael Davis has always done an incredible job assisting me with my service needs. Thomas Bies is by far the best General Manager the dealership has had in all of the time I have been a customer of Massey Cadillac. Thank you! George Davis 214-532-2874 More

Very pleased with the service give by Richard Wells. Most of what I needed to do was taken care of before I arrived. Richard has always been kind and courteous with me and my wife on our Cadillac experience of what I needed to do was taken care of before I arrived. Richard has always been kind and courteous with me and my wife on our Cadillac experiences in the past and is still providing the professional service I love and expect. Thank you so much Massey Cadillac! More

Everyone at the dealer was extremely friendly and helpful. They did whatever was necessary to meet my expectations in the purchase experience. Thomas Bies even took the time to become knowledgable of helpful. They did whatever was necessary to meet my expectations in the purchase experience. Thomas Bies even took the time to become knowledgable of what I was looking for and seemed to have an interest in me personally to make sure i was comfortable with the transaction More

I researched for my SRX through theCadillac websit. This allowed me to pick my options and exterior color. This is how I located and went to Massey Cadillac. I was greeted by George Diaz. I had the VIN with allowed me to pick my options and exterior color. This is how I located and went to Massey Cadillac. I was greeted by George Diaz. I had the VIN with me and George showed me the SRX I had researched online. George took the time to show and explain what each feature was and how it worked. He located another SRX to test drive. George never pressured or rushed me to buy this vehicle. George gave a tour of the facilities where I was introduced to the shop manager. George was truly a surprise by not making me feel like I was taking up to much of his time. Massey Cadillac made a great decision in hiring George as he truly is a great guy and a wise investment for Massey. Thank you for the way your dealership is operated, I have never been made to feel like I was at my best friends house. More