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Lone Star Cadillac
Garland, TX
345 Reviews
Massey Cadillac Dallas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 345 reviews
October 25, 2018
Leaves alot to be desired! What happened to Massey? The quality of service was poor, compared to what I ‘d received in the past from Massey. Even my experience with Michael was less pleasant than what I The quality of service was poor, compared to what I ‘d received in the past from Massey. Even my experience with Michael was less pleasant than what I’d experienced in the past. After waiting 2hrs I expected to receive all requested services. I asked that my vehicle be washed along with my service and a piss poor job was done. Wheels and windows were still filthy from the past weeks rain. The body of the car may have been rinsed off at most. Dirt was still on the vehicle as well. I’ve yet to receive a return call from Michael about my complaint. More
by Dedra
Employees Worked With
October 07, 2018
Car lease experience Mr. ATA is very easy to work with, he listened to my needs and found the exact car I wanted in the price range within my budget in matter of few days. Mr. ATA is very easy to work with, he listened to my needs and found the exact car I wanted in the price range within my budget in matter of few days.great experience that is why I go back to him whenever I am in the market to get a new car. Definitely recommend him to family and friends when they want to either purchase or lease a car. More
by Reza Khavari
Employees Worked With
October 06, 2018
New Name - Same Bad Service You would think after spending over $70k dollars at a dealership that you would at least be treated average. Not the case here...the service techs hav You would think after spending over $70k dollars at a dealership that you would at least be treated average. Not the case here...the service techs have always been rude to put it mildly. I absolutely dread calling them to schedule my oil changes. The service tech always makes you feel like it’s a bother. So much so I don’t take advantage of my “FREE LIFETIME” car wash service because either my 2018 XT5’s (yes I bought 2 of them on the same day) come back dirtier than I delivered it to them because they use dirty rags or I’m always told how “Backed Up” they are. The ONLY reason I return to that Garland Cadilac (formally known as Massey Cadillac) is because Sewell Cadilac is too far from where I live. With that said I will not purchase another Cadilac in the future because unfortunately that is the closest dealer to me. Save yourself the headache DONT GO! More
by Disappointed
Employees Worked With
October 05, 2018
Service I went in because one of my lights turned on and I was scheduled within the next hour. Then I was given a loner car because it was going to take longe I went in because one of my lights turned on and I was scheduled within the next hour. Then I was given a loner car because it was going to take longer than expected. My vehicle was ready the next day and good to go. More
by Azenath83
October 05, 2018
Good experience Very nice friendly staff, our sales man was wonderful, Mr.Ata I truly recommend Garland, I will recommend it to my family thank you very much Very nice friendly staff, our sales man was wonderful, Mr.Ata I truly recommend Garland, I will recommend it to my family thank you very much More
by Maranda
Employees Worked With
September 21, 2018
A one! Friendly, knowledgeable, and efficient. They always go the extra mile! My salesman, Richard Wells’s is so helpful and knows his business! I will be a Friendly, knowledgeable, and efficient. They always go the extra mile! My salesman, Richard Wells’s is so helpful and knows his business! I will be a return customer ! More
by No
Employees Worked With
September 19, 2018
Friendly first, the service staff was attentive and welcoming. As an older woman it’s comforting to have service place to be professional.Job well done. first, the service staff was attentive and welcoming. As an older woman it’s comforting to have service place to be professional.Job well done. More
by Sickler2
Employees Worked With
I’m not sure of his name .
September 18, 2018
Best I've experienced in Cadillac service I was very surprised when my Cadillac was disabled. The nearest location was Massey-Garland on 635 & Jupiter. They waited for me and had a loaner vehi I was very surprised when my Cadillac was disabled. The nearest location was Massey-Garland on 635 & Jupiter. They waited for me and had a loaner vehicle ready. I don't know what I would have done, if not for the concern service rep Michael Davis. Thank you. Carol Butler More
by Ms CB
Employees Worked With
Other Employees :
Elizabeth at cashier desk. Very nice and polite
September 09, 2018
Excellent service Nothing beats a new model loaner vehicle when yours is in for service. That perk, along with their transparency about pricing and necessity of service Nothing beats a new model loaner vehicle when yours is in for service. That perk, along with their transparency about pricing and necessity of service, is why I trust their care of my Cadillac. (purchased here) More
by JKM
Employees Worked With
George
September 09, 2018
Fast and easy I dropped my car off for service while I was buying a new Cadillac. George got my car right in and kept me posted on the progress. Brian was awesome I dropped my car off for service while I was buying a new Cadillac. George got my car right in and kept me posted on the progress. Brian was awesome working through the purchase of my new car and it was smooth and easy. He was able to show me all the bells and whistles which Most dealerships don’t take the time for. I am super excited for my first Cadillac and I will definitely use their service department for all maintenance. More
by angielhardwick
Employees Worked With
George Hardwick, Brian Ward
