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Lone Star Cadillac
Garland, TX
312 Reviews
Massey Cadillac Dallas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 312 reviews
April 21, 2018
Great Customer Service I found my new car on the dealer website. When I visited the dealership later that day. I found the price of the car clearly posted on the car and ma I found my new car on the dealer website. When I visited the dealership later that day. I found the price of the car clearly posted on the car and matching the internet price. ATA was friendly and did not pressure the sale in any way. I did not bring my trade in so I made an appointment to return the next day. When I returned The sale was seamless and I drove my car home.. ATA was very knowledgabe and made sure I wad able to manage the CUE system and helped my sign up for 3months of on star. Wonderful experience!!! More
by Debbie Wright
Employees Worked With
April 20, 2018
Kudos It was a pleasure doing business with Brian at Massey Cadillac! He was very professional and eager to help every step of the way to make my purchase r It was a pleasure doing business with Brian at Massey Cadillac! He was very professional and eager to help every step of the way to make my purchase run smoothly. More
by Munoz, Rosa 05
Employees Worked With
Brian Ward
March 15, 2018
Brian Ward was awesome !!! Brian helps us to purchase the car we needed to go work. The customer service was on point and very respectful. We will come back for sure who knows m Brian helps us to purchase the car we needed to go work. The customer service was on point and very respectful. We will come back for sure who knows may be for a Cadillac this time !!! Keep it up Brian!!! Highly recommended ... More
by Kayannambita15
Employees Worked With
Financial guys were also perfect , Brian Ward
March 02, 2018
Wonderful Experience I came to Massey Cadillac for my 3rd Cadillac CTS. I have never worked with such a wonderful group of people in all my years of buying vehicles. They I came to Massey Cadillac for my 3rd Cadillac CTS. I have never worked with such a wonderful group of people in all my years of buying vehicles. They were so professional, never pressured me, and treated me like royalty. I would highly recommend this dealership to anyone looking to purchase a Cadillac or even a used vehicle. I promise that you will have a very pleasant experience. I am a little partial to my salesman Ata Barakat. Ask for him. You will be so glad you did!! More
by CTS Owner
February 26, 2018
Bad Body Shop!! This is the second time I have took My Cadillac CTS-V for body repair. This first time was good. This time was horrible. The attention to detail is This is the second time I have took My Cadillac CTS-V for body repair. This first time was good. This time was horrible. The attention to detail is not there at all. Both my wife and I noticed a spot on the paint they had to buff out when we arrived to pick it up. This should have been noticed before the customer noticed. Part of the repair was either repairing a wheel or a whole new wheel. Jay told us that I had an after market wheel. This is 100% false. A manager should know what he is talking about, especially at Cadillac dealer. My wheels were an OEM wheel that was offered by the manufacturer not a dealer. He sent the wheel to get repaired. The wheels were black chrome wheels. That was very plain and obvious to see. The wheel shop ruined the wheel by painting the wheel. There was zero discussion about how they plan to replace the ruined wheel or anything. I am wanting to keep the old wheel as a back up just in case. This wheel should now be replaced to compensate for the ruined wheel at this point. I am now driving with mismatched wheels... NOT HAPPY!! These wheels are not easy to find. I am still waiting on the replacement wheel. More
by mickeyfan
Employees Worked With
Jay
February 08, 2018
Great people Brian made my car buy experience pleasant! Staff were friendly, helpful and funny! Most importantly, I walked away with a great buy with no hassles! Brian made my car buy experience pleasant! Staff were friendly, helpful and funny! Most importantly, I walked away with a great buy with no hassles! More
by Mariogon
Employees Worked With
Brian Ward
February 06, 2018
Honestly exceeded expectations Not sure if it was having my car ready to test drive upon my arrival, with a personalized plate, or how fast and easy the negotiating and finance proc Not sure if it was having my car ready to test drive upon my arrival, with a personalized plate, or how fast and easy the negotiating and finance process was, (even with a new tint job on the spot) or if it was the personalized Rtic Cadillac mug my rep Brian gave me as a gift, but I’ve bought 15-16 cars in my time and this was by far the best experience. No games, just rare Great Customer service! More
by Happy customer from Frisco
Employees Worked With
Brian Ward
January 28, 2018
Fast and percise and polite Very kind individual, was fast and directed me to exactly what I was looking for, picked the car same day! No hassle! Honest and supportive, we need m Very kind individual, was fast and directed me to exactly what I was looking for, picked the car same day! No hassle! Honest and supportive, we need more car dealers like Brian Ward! He made the experience with Cadillac a fun and exciting time! Introduced me to the whole community and made me feel welcome to come back, made me laugh a few times too. Much gratitude for dealers like you! Thank you for everything! I will be back to visit and say hi! More
by Tradingstocks96
Employees Worked With
Brian Ward
January 09, 2018
Bad Experience!!! Contacted the dealership about a 2014 Cadillac CTS coupe phantom gray color with black rims tinted windows. Was sent pictures of the car and also the Contacted the dealership about a 2014 Cadillac CTS coupe phantom gray color with black rims tinted windows. Was sent pictures of the car and also they sent me a video of the car telling me all about the car which I loved the car and drive 2 and 1/2 hours to see the car and was nothing like the video or pictures. Was told that was the car and I showed them the pictures and video they sent me and was told that the rims where not Cadillac rims!! And said yes they were look at pictures they have the Cadillac symbol!! I wanted to trade in my 2010 Cadillac and was told they could only give me 500 hundred dollars for my car!! I drove 20 minutes to BBC Motorsport and they gave me 8 times more for the car and drove away in a Cadillac CTS coupe performance!! Great job BBC Motorsport!!! I wouldn’t recommend Massey Cadillac dealership at all!! More
by Alvina
Employees Worked With
Kenneth
January 08, 2018
Superior Staff...Fantastic Experience Bottom line: A++++ dealership with a professional staff! We were out of state buyers in search of a replacement SUV for our family. Contacted the d Bottom line: A++++ dealership with a professional staff! We were out of state buyers in search of a replacement SUV for our family. Contacted the dealership by phone prior to travelling to Texas to verify vehicle was available. From first contact, our Sales person, Jarryd Armstrong, was extremely friendly and professional. I shared with him my concern on purchasing a vehicle in Texas and getting it registered and titled in the state we lived in. He alleviated my concerns and relayed the process to do so. We scheduled an appointment with him and other dealerships around the area to look at SUVs we have been researching. Decided to stop by Massey Cadillac first due to our initial phone conversation and glad we did so. When we arrived at Massey, our pleasant experience continued. We were met by Jarryd Armstrong and was introduced to the Director, Jim Palmer. It was evident after meeting with Jim, that the friendly and professional environment was embraced by all levels of the team. As you all know, buying a car can be an arduous process. The Massey team, was very efficient and was able to alleviate us from the painstaking process while offering a fair price. We were able to drive off the lot happy and excited to share our experience. Thank you Jarryd, Jim, and Massey Cadillac staff for the wonderful experience. We will definitely be back and will spread the word. More
by Ed M
Employees Worked With
Jarryd Armstrong, James Palmer
