Lone Star Cadillac

Overall experience with sales team was great and they are the reason I will return. However, I waited 2 1/2 weeks for my windows to be tinted and new wheels to be ordered. When the wheels finally came in (wa the reason I will return. However, I waited 2 1/2 weeks for my windows to be tinted and new wheels to be ordered. When the wheels finally came in (was told they were held up due to ice storm up north which is understandable) and I was told I could pick up my car the sales rep then called me to tell me that they never tinted the windows. Last when I did pick up car, it was dirty inside and there were a couple of pieces broke/missing along with no freon in the air conditioner. More

Had a great experience. Edwin is one of those people that Massey should be proud to have xxx an employee. Never did I feel like I was being "sold" a car but rather a consultative experience. Herb the that Massey should be proud to have xxx an employee. Never did I feel like I was being "sold" a car but rather a consultative experience. Herb the general manager was another person that I would love to do business with again and I will. There are other Cadillac dealerships that are closer to my home but Im glad I made the slightly longer drive for a car buying experience that was second to none. I appreciate all your help Herb and Edwin and wish you nothing but success. More

They where excellent, helpful, and will guarantee you their word. Thanks guys im looking forward to enjoy my new vehicle thanks again for the help their word. Thanks guys im looking forward to enjoy my new vehicle thanks again for the help More

Found a vehicle on internet. Brad said someone was already coming back in for that vehicle. We went on to Dallas to look for a vehicle for 16 yr old son. Had looked at a couple of places when Brad cal already coming back in for that vehicle. We went on to Dallas to look for a vehicle for 16 yr old son. Had looked at a couple of places when Brad called us and said vehicle was still available because deal had not gone through. We said we'd be there in 30 mins. Vehicle was pulled in to service garage waiting on us. Wayne Holloway was our sales person and he was fantastic. Treated us like we were buying a $50,000 cadillac. Very nice and outgoing guy. Had little problem with our credit union being closed and other bank online system was down. Had to wait a couple of hours, but they finally figured out a way to get us the car and get on the road. It was a nice car buying experience. Appreciate Wayne's hard work and appreciate the finance dept. working things out till we could get to our bank on Monday. Thanks guys!!! More

My wife and I researched GMC Acadias for some time. We finally narrowed our choices down to 4 vehicles. The Acadia at Massey was listed the day we planned to make our final choice. I worked with Sam in th finally narrowed our choices down to 4 vehicles. The Acadia at Massey was listed the day we planned to make our final choice. I worked with Sam in the internet department, and was pleased with his communication. We decided to see the vehicle on Friday night. Sam alerted me that he would be out and I would be directed to one of the floor team to work with at the dealership. We contacted Joey to alert him that we wanted to see it. When we arrived, Brian Hershman had the vehicle ready to view and test drive. We liked it, and added it to the list of potential SUVs. The negotiation was not the "normal back and forth to the sales manager's office to show how he was working for us, not the dealership." We liked that approach and appreciated the candid and open conversation. We made a fair offer and it was accepted in minutes. I feel we both walked away happy, which is the best way to do business. I came back the next day after the vehicle was detailed to finalize the paperwork. Amanda was very helpful in finding a rate lower than our already low rate we were approved for. The entire process was smooth and I have, and will continue to, provide positive comments and referrals to the dealership. More

My husband and I had a great experience! We are very happy with our new SRX and our salesman Richard was upfront, informative and just a joy to work with. Great people to work with and I would highly re happy with our new SRX and our salesman Richard was upfront, informative and just a joy to work with. Great people to work with and I would highly recommend Massey Cadillac to all my friends. More

Hi, This is my second cadillac I have purchased at your Hi, This is my second cadillac I have purchased at your dealership, as the first one I have been very happy. I was glad that Ata, was still there as Hi, This is my second cadillac I have purchased at your dealership, as the first one I have been very happy. I was glad that Ata, was still there as he made out first purchased easy and this one even better. It was so nice to deal with someone we trust, and was looking out for our best interest. Listen to what we wanted and found us the best deal. Thanks so much, Gwendolyn/ Willie Campbell More

Great experience. I thought the experience was great and that the experience was great. It was a great experience. Sam was great and so was Chris Vetter that you don't have listed. that the experience was great. It was a great experience. Sam was great and so was Chris Vetter that you don't have listed. More

It was the best experience I have ever had when buying a new car. Ata was the best salesman. I left feeling like I had known him forever. new car. Ata was the best salesman. I left feeling like I had known him forever. More

Great experience. Was searching for an ATS online. My first inquiry was through Cars.com which got calls from Crest and Frank Kent. While they were eager for the business, they didn't have the car I was first inquiry was through Cars.com which got calls from Crest and Frank Kent. While they were eager for the business, they didn't have the car I was looking for. Then I put in an another inquiry through another site (can't remember right now which one) and got a response with two ATS's which were interesting. I got an auto reply from Thomas Bies and a follow up call from Christine Bennett. We spoke about Masseys inventory and she said she would follow up with an email. Christine's first email to me was sent directly to my spam folder. After a brief misunderstanding about what I was willing to pay and a call from Tyrone ?, we made a deal. My experience with Frank Martin and the rest of the dealership was fantastic once I arrived. The Ipad was unexpected and a great bonus. The offer for my Saturn was somewhat expected but very sub-par. I was offered $3000 for it and sold it the next day for $5000 to another dealer. Two minor issues. First, there was an issue with one of the FOBs which I am still waiting to get resolved although there is an email saying someone will be in contact. Second, when I activated my On-Star, I was notified of a recall. Your maintenance department was also notified and they have subsequently sent me an email. While I have had a great experience at Massey, it is over an hour drive for me to get there so bringing the car in for a recall is not convenient. It would have been nice if the recall was caught prior to the purchase. Overall, I am very happy with the car and the experience so far. More