Lone Star Cadillac

I had a great salesman, very friendly. We picked the vehicle up on 1/22/14 coming from Texarkana, Tx. I understand that we didn't have a warranty on the vehicle but it was my understanding that everythi vehicle up on 1/22/14 coming from Texarkana, Tx. I understand that we didn't have a warranty on the vehicle but it was my understanding that everything was checked no problem. However, upon leaving the dealership and driving about an hour I had to stop at the gas station to fuel the vehicle my husband was driving and smoke came from beneath the hood and the service light came on that indicated to service tire monitoring system. I would say I was very disappointed because I had only had the car an hour and problems had occurred. 1/23/14 we brought the car into Cadillac dealership in Texarkana and the oil cap on top was not fitted properly causing oil to spill out and the two back tires sensors are gone. I was really disappointed in hearing that so soon like in transit of getting the vehicle the problems happened an hour from picking up from the dealership. I'm thankful that through this ordeal the dealership is more than willing to get things taken care of and cover cost all the issue's that has taken place. I'm excited that my salesman is such a kind and professional individual that he strives on customer satisfaction along with the managers at the dealership. Overall, I'm pleased with my purchase and the customer service I have received. More

In Dec. I bought a Certified Pre-Owned DTS, paying extra for the CPO certification. There was no copy of what this meant, only a sign in the lobby that said it had been thru a 172-point inspection & refurb for the CPO certification. There was no copy of what this meant, only a sign in the lobby that said it had been thru a 172-point inspection & refurbishment. I also bought the $4200 Luxury Easy Care Gold Certified Wrap warranty to get coverage up to 100,000 miles. I took delivery on 12/11 in icy conditions and didn't go over the car with a fine-tooth comb. This is my 3rd CPO Cadillac, and what that meant at Sewell, and also at Massey when Wayne Massey was involved, was that they would do their best to make it like new. All I had to go on was experience, as there was no written info on what was or was not covered, and the salesperson, while very good in other aspects of the sale, did not explain it. The next day, on the way to College Station & then on to Houston, a Service Tire light came on. I didn't worry, as OnStar had sent me tire pressure readings on 12/9 & they were all 34 lbs or better. It never occurred to me that there was a nail in the tire. It was there when I took delivery, as the cracks in the tire from where it was parked for an extended period with a flat tire are still visible. There were a number of issues, and by the time we were back from our trip I realized that the car needed a good going over. The holidays were here, a couple of medical issues occurred, and I decided to wait until I could make a complete list instead of dealing with it piecemeal. When I called my salesperson for an appointment, he asked me what the problems were. I said I had a list & didn't want to have to read it over the phone, but he asked again so I mentioned the Tire Light, large (over a sq. ft) red stain in the carpet in the back, hail damage, and that I hoped to change out the floor mats (they are black rubber & look like they belong in an 18-wheeler, not a Caddy with light beige carpet. When I picked up the car I thought they might have turned them upside down for me to protect the carpet from the ice & mud, but no). He put me on hold, and instead of coming back with an appt time, he said that his manager, "X" had said they could have done something about the mats a month ago, but not now. So before I even got there, I was slapped in the face with lack of customer service. I had 8 issues total--at the top of the list was the tire--I now knew it had a slow leak. While Michael Davis was very helpful that day, soon my salesperson came out to tell me the floor mats & hail damage were a problem. Ultimately, I was told by "X" that I had bought a used car as is. When I was called & told the car was ready, I asked about the tire. Michael said he hadn't seen a problem (even tho it was the first thing on my list). I point-blank asked if it was Massey's policy that I have to bend down & air up my tires every two weeks (I am 5'1", 62 years old & have a titanium plate in my neck). He said he would look at it, and ultimately did fix it, stressing that he had gone "above & beyond" for me. I didn't understand as my Gold Certified Wrap includes a Tire & Wheel Guarantee. But after doing my own research online, I see that the CPO certification doesn't cover tires. This dealership put me at serious risk, letting me leave there with a nail in the front tire in icy conditions, by not simply explaining the warranty to me so I could have been aware. And despite a written notification of the problem, they would have let me leave again with the nail still in the tire had I not pressed the issue. More

Overall experience with sales team was great and they are the reason I will return. However, I waited 2 1/2 weeks for my windows to be tinted and new wheels to be ordered. When the wheels finally came in (wa the reason I will return. However, I waited 2 1/2 weeks for my windows to be tinted and new wheels to be ordered. When the wheels finally came in (was told they were held up due to ice storm up north which is understandable) and I was told I could pick up my car the sales rep then called me to tell me that they never tinted the windows. Last when I did pick up car, it was dirty inside and there were a couple of pieces broke/missing along with no freon in the air conditioner. More

Had a great experience. Edwin is one of those people that Massey should be proud to have xxx an employee. Never did I feel like I was being "sold" a car but rather a consultative experience. Herb the that Massey should be proud to have xxx an employee. Never did I feel like I was being "sold" a car but rather a consultative experience. Herb the general manager was another person that I would love to do business with again and I will. There are other Cadillac dealerships that are closer to my home but Im glad I made the slightly longer drive for a car buying experience that was second to none. I appreciate all your help Herb and Edwin and wish you nothing but success. More

They where excellent, helpful, and will guarantee you their word. Thanks guys im looking forward to enjoy my new vehicle thanks again for the help their word. Thanks guys im looking forward to enjoy my new vehicle thanks again for the help More

Found a vehicle on internet. Brad said someone was already coming back in for that vehicle. We went on to Dallas to look for a vehicle for 16 yr old son. Had looked at a couple of places when Brad cal already coming back in for that vehicle. We went on to Dallas to look for a vehicle for 16 yr old son. Had looked at a couple of places when Brad called us and said vehicle was still available because deal had not gone through. We said we'd be there in 30 mins. Vehicle was pulled in to service garage waiting on us. Wayne Holloway was our sales person and he was fantastic. Treated us like we were buying a $50,000 cadillac. Very nice and outgoing guy. Had little problem with our credit union being closed and other bank online system was down. Had to wait a couple of hours, but they finally figured out a way to get us the car and get on the road. It was a nice car buying experience. Appreciate Wayne's hard work and appreciate the finance dept. working things out till we could get to our bank on Monday. Thanks guys!!! More

My wife and I researched GMC Acadias for some time. We finally narrowed our choices down to 4 vehicles. The Acadia at Massey was listed the day we planned to make our final choice. I worked with Sam in th finally narrowed our choices down to 4 vehicles. The Acadia at Massey was listed the day we planned to make our final choice. I worked with Sam in the internet department, and was pleased with his communication. We decided to see the vehicle on Friday night. Sam alerted me that he would be out and I would be directed to one of the floor team to work with at the dealership. We contacted Joey to alert him that we wanted to see it. When we arrived, Brian Hershman had the vehicle ready to view and test drive. We liked it, and added it to the list of potential SUVs. The negotiation was not the "normal back and forth to the sales manager's office to show how he was working for us, not the dealership." We liked that approach and appreciated the candid and open conversation. We made a fair offer and it was accepted in minutes. I feel we both walked away happy, which is the best way to do business. I came back the next day after the vehicle was detailed to finalize the paperwork. Amanda was very helpful in finding a rate lower than our already low rate we were approved for. The entire process was smooth and I have, and will continue to, provide positive comments and referrals to the dealership. More

My husband and I had a great experience! We are very happy with our new SRX and our salesman Richard was upfront, informative and just a joy to work with. Great people to work with and I would highly re happy with our new SRX and our salesman Richard was upfront, informative and just a joy to work with. Great people to work with and I would highly recommend Massey Cadillac to all my friends. More

Hi, This is my second cadillac I have purchased at your Hi, This is my second cadillac I have purchased at your dealership, as the first one I have been very happy. I was glad that Ata, was still there as Hi, This is my second cadillac I have purchased at your dealership, as the first one I have been very happy. I was glad that Ata, was still there as he made out first purchased easy and this one even better. It was so nice to deal with someone we trust, and was looking out for our best interest. Listen to what we wanted and found us the best deal. Thanks so much, Gwendolyn/ Willie Campbell More

Great experience. I thought the experience was great and that the experience was great. It was a great experience. Sam was great and so was Chris Vetter that you don't have listed. that the experience was great. It was a great experience. Sam was great and so was Chris Vetter that you don't have listed. More