Lone Star Cadillac

Bad Business I purchase a pre-owned 08 Cadillac CTS. We've noticed a huge slash on the back passenger tire which is also visible in the pictures we took on last Fr I purchase a pre-owned 08 Cadillac CTS. We've noticed a huge slash on the back passenger tire which is also visible in the pictures we took on last Friday evening. Contacted the dealer and they were closed. I definitely understand I signed an AS-IS document, however, this issue is something I take very serious due to the fact we could have experienced a blowout on the freeway, not only damaged the vehicle, but we could've been injured. I'm just lost for words at this being overlooked during the initial inspection of the vehicle and wondering if the dealership would replaced the tire. NOT Secondly, I questioned Ata, my salesrep about not being able to open the back passenger door from the outside when he attempted to sit in the back prior to our test drive. He stated the child safety lock is on and opened the door from the inside.I was so eager to purchase the vehicle that I forgot to mention and verify the door was working properly. Well, since then I've now attempted to open the door from the outside and it will not OPEN. Lastly, my initial request before finalizing the deal was to detail the inside of the vehicle and and attempt to remove the visible stains on the panel, seatbelts, and the seats. This was not done and it shouldn't be an expense for me due to purchasing and doing business with Massey Cadillac. One unhappy customer, Make sure you thoroughly inspect your vehicle before purchasing it. I would NEVER do business here again. More

Misled by Finance Manager The Finance Manager misled us on the interest rate and steered us into a higher rate and the bank of his choice. We were already pre approved with an The Finance Manager misled us on the interest rate and steered us into a higher rate and the bank of his choice. We were already pre approved with another bank and lower rate. More

Not Recommended for People Who Work Outside The Home Sales experience -- 5 GREAT!! Service after the Sale -- 1 POOR Purchased a car entirely by text, phone and email. Sales process worked seamlessl Sales experience -- 5 GREAT!! Service after the Sale -- 1 POOR Purchased a car entirely by text, phone and email. Sales process worked seamlessly and delivery by my salesperson Sam was arranged at my home. Took a half day off work to get possession of the vehicle. Was EXTREMELY happy at this point. Signed a bunch of documents at my home and Sam gave an in-depth explanation of the cars features. Noticed what appeared to be a defect in the paint at this time and Sam assured me Massey Cadillac would fix it. Later in the day I found that this paint defect was in fact a door ding. Massey apparently has a program for vehicles purchased from it and repaired by it whereby a salesperson delivers a loan car to the person's home and drives the car in for service, later returning the car and picking up the loan car upon completion of the repairs (this is fabulous in theory, not so great in practice for people who work.) Notified the next day that Sam forgot to get my signature on a document, so took another 1/2 day off work so he could bring the document to me to sign. After waiting at home an hour past our arranged time, he rescheduled to another day, so another 1/2 day off work. He also took a photo of the door ding and told me he would be in contact with me at a later date to arrange for delivery of the loan car. Arrangements made a week later for repair of the door ding, so another 1/2 day off work to be there for the loan car swap. Less than an hour before our appointment, Sam tries to reschedule to another day. I CANNOT take any more time off work, so I have decided instead to have the car repaired (at my own cost, including the cost of a rental car while being repaired) because I don't want to deal with multiple more 1/2 days off work. More

Dealing with Massey and your sales rep. Franklin Martin was one of the best car buying experiences we have ever had. Franklin and the rest of the staff were extremely friendly and professional and are a gr was one of the best car buying experiences we have ever had. Franklin and the rest of the staff were extremely friendly and professional and are a great asset to your business. More

if it wasn't for Herb we would not have been able to get this deal worked out. We appreciate her persistance in keeping in touch with us and doing what he could to help us make a decision. We will get this deal worked out. We appreciate her persistance in keeping in touch with us and doing what he could to help us make a decision. We will refer Massey Cadillac to all our family and friends as well as clients. Thank you, Vicky More

Christine was great, answered all my questions and responded to all my emails extremely fast. She was also willing to meet me half way to deliver the vehicle which was greatly appreciated. The only responded to all my emails extremely fast. She was also willing to meet me half way to deliver the vehicle which was greatly appreciated. The only issue was when finance, not Christine, called and specifically asked if I wanted something included in the contract I said "no" yet it still appeared in the paper work when I went to sign. Happy with the overall experience, finance just needs to listen to the customers better. More

My husband and I were only looking at cars a few Saturdays ago. We were considering either a Audi, BMW or Cadillac. I had never driven a Cadillac before and thought I should drive one before I made Saturdays ago. We were considering either a Audi, BMW or Cadillac. I had never driven a Cadillac before and thought I should drive one before I made my final decision. I was really leaning toward a BMW. Our intention was to go to Plano and as we drove down 635 we saw Massey and my husband said, "hey let's stop there." We did and were fortunately greeted by Frank Martin. From that moment on we were treated the best we have ever been treated by a salesperson. Frank was courteous, knowledgeable, patient and just perfect for us in every way. We intentionally did not bring my car so we would not purchase that day. However, our overall experience and the car itself is what changed our mind. I really believe if we had any other salesperson that day we would not have purchased. Frank is a true professional and I would definitely highly recommend him to anyone. You've got a gem in Frank Martin! Diane Ramsey More

When I contacted Massey I knew the exact car I wanted and the lease deal I needed to make it work for me financially. Massey had the Motor Trend Car of the Year CTS VSport I wanted and Sam and Thomas access the lease deal I needed to make it work for me financially. Massey had the Motor Trend Car of the Year CTS VSport I wanted and Sam and Thomas accessed excellent GM pricing programs and a US Bank lease deal that far exceeded my expectations and was considerably better than the recent lease we did for my wife's new Panamera. I've owned and driven Mercedes S Class, BMW 7 Series, Audi A8 and Bentley Continental GT. The CTS VSport in my informed opinion is equivalent to and in many cases a better car (exterior, interior, drivetrain, fuel economy, performance and handling) than those cars and when price is considered, is a much bigger bang for the buck. Way to go, GM and Massey!!! I'm proud to buy an outstanding American product from you. More

I came to the dealership wanting to buy a certain Cadillac model at a certain price. I was very pleased by the way George Diaz took the time to help me find the right car for me. I ultimately decid Cadillac model at a certain price. I was very pleased by the way George Diaz took the time to help me find the right car for me. I ultimately decided to buy from George because he was upfront with me and wanted to work with me. I love my "new to me" Cadillac SRX and look forward to many years of service with the dealership. More