Lone Star Cadillac

Misled by Finance Manager The Finance Manager misled us on the interest rate and steered us into a higher rate and the bank of his choice. We were already pre approved with an The Finance Manager misled us on the interest rate and steered us into a higher rate and the bank of his choice. We were already pre approved with another bank and lower rate. More

Not Recommended for People Who Work Outside The Home Sales experience -- 5 GREAT!! Service after the Sale -- 1 POOR Purchased a car entirely by text, phone and email. Sales process worked seamlessl Sales experience -- 5 GREAT!! Service after the Sale -- 1 POOR Purchased a car entirely by text, phone and email. Sales process worked seamlessly and delivery by my salesperson Sam was arranged at my home. Took a half day off work to get possession of the vehicle. Was EXTREMELY happy at this point. Signed a bunch of documents at my home and Sam gave an in-depth explanation of the cars features. Noticed what appeared to be a defect in the paint at this time and Sam assured me Massey Cadillac would fix it. Later in the day I found that this paint defect was in fact a door ding. Massey apparently has a program for vehicles purchased from it and repaired by it whereby a salesperson delivers a loan car to the person's home and drives the car in for service, later returning the car and picking up the loan car upon completion of the repairs (this is fabulous in theory, not so great in practice for people who work.) Notified the next day that Sam forgot to get my signature on a document, so took another 1/2 day off work so he could bring the document to me to sign. After waiting at home an hour past our arranged time, he rescheduled to another day, so another 1/2 day off work. He also took a photo of the door ding and told me he would be in contact with me at a later date to arrange for delivery of the loan car. Arrangements made a week later for repair of the door ding, so another 1/2 day off work to be there for the loan car swap. Less than an hour before our appointment, Sam tries to reschedule to another day. I CANNOT take any more time off work, so I have decided instead to have the car repaired (at my own cost, including the cost of a rental car while being repaired) because I don't want to deal with multiple more 1/2 days off work. More

Dealing with Massey and your sales rep. Franklin Martin was one of the best car buying experiences we have ever had. Franklin and the rest of the staff were extremely friendly and professional and are a gr was one of the best car buying experiences we have ever had. Franklin and the rest of the staff were extremely friendly and professional and are a great asset to your business. More

if it wasn't for Herb we would not have been able to get this deal worked out. We appreciate her persistance in keeping in touch with us and doing what he could to help us make a decision. We will get this deal worked out. We appreciate her persistance in keeping in touch with us and doing what he could to help us make a decision. We will refer Massey Cadillac to all our family and friends as well as clients. Thank you, Vicky More

Christine was great, answered all my questions and responded to all my emails extremely fast. She was also willing to meet me half way to deliver the vehicle which was greatly appreciated. The only responded to all my emails extremely fast. She was also willing to meet me half way to deliver the vehicle which was greatly appreciated. The only issue was when finance, not Christine, called and specifically asked if I wanted something included in the contract I said "no" yet it still appeared in the paper work when I went to sign. Happy with the overall experience, finance just needs to listen to the customers better. More

My husband and I were only looking at cars a few Saturdays ago. We were considering either a Audi, BMW or Cadillac. I had never driven a Cadillac before and thought I should drive one before I made Saturdays ago. We were considering either a Audi, BMW or Cadillac. I had never driven a Cadillac before and thought I should drive one before I made my final decision. I was really leaning toward a BMW. Our intention was to go to Plano and as we drove down 635 we saw Massey and my husband said, "hey let's stop there." We did and were fortunately greeted by Frank Martin. From that moment on we were treated the best we have ever been treated by a salesperson. Frank was courteous, knowledgeable, patient and just perfect for us in every way. We intentionally did not bring my car so we would not purchase that day. However, our overall experience and the car itself is what changed our mind. I really believe if we had any other salesperson that day we would not have purchased. Frank is a true professional and I would definitely highly recommend him to anyone. You've got a gem in Frank Martin! Diane Ramsey More

When I contacted Massey I knew the exact car I wanted and the lease deal I needed to make it work for me financially. Massey had the Motor Trend Car of the Year CTS VSport I wanted and Sam and Thomas access the lease deal I needed to make it work for me financially. Massey had the Motor Trend Car of the Year CTS VSport I wanted and Sam and Thomas accessed excellent GM pricing programs and a US Bank lease deal that far exceeded my expectations and was considerably better than the recent lease we did for my wife's new Panamera. I've owned and driven Mercedes S Class, BMW 7 Series, Audi A8 and Bentley Continental GT. The CTS VSport in my informed opinion is equivalent to and in many cases a better car (exterior, interior, drivetrain, fuel economy, performance and handling) than those cars and when price is considered, is a much bigger bang for the buck. Way to go, GM and Massey!!! I'm proud to buy an outstanding American product from you. More

I came to the dealership wanting to buy a certain Cadillac model at a certain price. I was very pleased by the way George Diaz took the time to help me find the right car for me. I ultimately decid Cadillac model at a certain price. I was very pleased by the way George Diaz took the time to help me find the right car for me. I ultimately decided to buy from George because he was upfront with me and wanted to work with me. I love my "new to me" Cadillac SRX and look forward to many years of service with the dealership. More

I had a great salesman, very friendly. We picked the vehicle up on 1/22/14 coming from Texarkana, Tx. I understand that we didn't have a warranty on the vehicle but it was my understanding that everythi vehicle up on 1/22/14 coming from Texarkana, Tx. I understand that we didn't have a warranty on the vehicle but it was my understanding that everything was checked no problem. However, upon leaving the dealership and driving about an hour I had to stop at the gas station to fuel the vehicle my husband was driving and smoke came from beneath the hood and the service light came on that indicated to service tire monitoring system. I would say I was very disappointed because I had only had the car an hour and problems had occurred. 1/23/14 we brought the car into Cadillac dealership in Texarkana and the oil cap on top was not fitted properly causing oil to spill out and the two back tires sensors are gone. I was really disappointed in hearing that so soon like in transit of getting the vehicle the problems happened an hour from picking up from the dealership. I'm thankful that through this ordeal the dealership is more than willing to get things taken care of and cover cost all the issue's that has taken place. I'm excited that my salesman is such a kind and professional individual that he strives on customer satisfaction along with the managers at the dealership. Overall, I'm pleased with my purchase and the customer service I have received. More

In Dec. I bought a Certified Pre-Owned DTS, paying extra for the CPO certification. There was no copy of what this meant, only a sign in the lobby that said it had been thru a 172-point inspection & refurb for the CPO certification. There was no copy of what this meant, only a sign in the lobby that said it had been thru a 172-point inspection & refurbishment. I also bought the $4200 Luxury Easy Care Gold Certified Wrap warranty to get coverage up to 100,000 miles. I took delivery on 12/11 in icy conditions and didn't go over the car with a fine-tooth comb. This is my 3rd CPO Cadillac, and what that meant at Sewell, and also at Massey when Wayne Massey was involved, was that they would do their best to make it like new. All I had to go on was experience, as there was no written info on what was or was not covered, and the salesperson, while very good in other aspects of the sale, did not explain it. The next day, on the way to College Station & then on to Houston, a Service Tire light came on. I didn't worry, as OnStar had sent me tire pressure readings on 12/9 & they were all 34 lbs or better. It never occurred to me that there was a nail in the tire. It was there when I took delivery, as the cracks in the tire from where it was parked for an extended period with a flat tire are still visible. There were a number of issues, and by the time we were back from our trip I realized that the car needed a good going over. The holidays were here, a couple of medical issues occurred, and I decided to wait until I could make a complete list instead of dealing with it piecemeal. When I called my salesperson for an appointment, he asked me what the problems were. I said I had a list & didn't want to have to read it over the phone, but he asked again so I mentioned the Tire Light, large (over a sq. ft) red stain in the carpet in the back, hail damage, and that I hoped to change out the floor mats (they are black rubber & look like they belong in an 18-wheeler, not a Caddy with light beige carpet. When I picked up the car I thought they might have turned them upside down for me to protect the carpet from the ice & mud, but no). He put me on hold, and instead of coming back with an appt time, he said that his manager, "X" had said they could have done something about the mats a month ago, but not now. So before I even got there, I was slapped in the face with lack of customer service. I had 8 issues total--at the top of the list was the tire--I now knew it had a slow leak. While Michael Davis was very helpful that day, soon my salesperson came out to tell me the floor mats & hail damage were a problem. Ultimately, I was told by "X" that I had bought a used car as is. When I was called & told the car was ready, I asked about the tire. Michael said he hadn't seen a problem (even tho it was the first thing on my list). I point-blank asked if it was Massey's policy that I have to bend down & air up my tires every two weeks (I am 5'1", 62 years old & have a titanium plate in my neck). He said he would look at it, and ultimately did fix it, stressing that he had gone "above & beyond" for me. I didn't understand as my Gold Certified Wrap includes a Tire & Wheel Guarantee. But after doing my own research online, I see that the CPO certification doesn't cover tires. This dealership put me at serious risk, letting me leave there with a nail in the front tire in icy conditions, by not simply explaining the warranty to me so I could have been aware. And despite a written notification of the problem, they would have let me leave again with the nail still in the tire had I not pressed the issue. More