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Lone Star Cadillac
Garland, TX
346 Reviews
Massey Cadillac Dallas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 346 reviews
May 09, 2020
We are very disappointed after 3 days of back and forth. We have been shopping for a CT6, and decided to drive 4 hours for this specific car. When we got there the Nathan was unavailable, so we spoke with We have been shopping for a CT6, and decided to drive 4 hours for this specific car. When we got there the Nathan was unavailable, so we spoke with a different rep. As we were getting ready to test drive the rep told us he had to ride along. We explained that we didn't feel safe doing that because of Coronavirus. So he went to get the manager Jeff for approval. To which Jeff informed us that because of thefts they have to either ride with us or give them the keys to our own personal vehicle. He acted as if current license current insurance, and our own personal vehicle being on the lot was not enough. Needless to say we left because our lives are more important than an insecure manager, and a test drive. Social distancing is still in affect, but this location does not want to honor that. Please know that we have done a test drive on 3 other vehicles at 3 different locations, and this has never been an issue. More
by CandC Austin
Employees Worked With
Jasemine, Nathan
April 24, 2020
Bought a car from John K. two weeks ago and he was so helpful, patient and knowledgeable. He even did a demo on how to use the Parking Assist. Very easy process and he even delivered the car to my home i helpful, patient and knowledgeable. He even did a demo on how to use the Parking Assist. Very easy process and he even delivered the car to my home in the rain. More
by S L Robinson
March 08, 2020
Jeremy Nelson paid close attention to my needs and what I wanted, only giving me information on what suited me and my needs, as well as what I wanted. Thank you. wanted, only giving me information on what suited me and my needs, as well as what I wanted. Thank you. More
by averydiemer10
Employees Worked With
Jeremy Nelson
March 07, 2020
best dealer ever Jeremy Nelson was our salesman and he delivered excellent customer service. My husband and I purchased a Cadillac Escalade. Jeremy was very profession Jeremy Nelson was our salesman and he delivered excellent customer service. My husband and I purchased a Cadillac Escalade. Jeremy was very professional and he was patient with us as we made up our mind not to get the Armada but to get the Escalade instead. I would also like to thank everyone involved with making this happen! More
by jamesblake570
Employees Worked With
jeremy nelson
February 26, 2020
accident repair despite problems with our insurance this dealership stepped up to provide help with a loaner vehicle for us. they also went above and beyond to e despite problems with our insurance this dealership stepped up to provide help with a loaner vehicle for us. they also went above and beyond to ensure quality parts were installed versus insurance recommendation to install salvage parts. More
by chrisrizo
Employees Worked With
Sonny Kay, Body Shop Manager
February 06, 2020
The entire staff was very understanding and was willing to work with my situation and truly find a solution that I could live with and I am very happy with the decision. The environment was positive and I to work with my situation and truly find a solution that I could live with and I am very happy with the decision. The environment was positive and I would recommend any/everyone to visit this dealership if looking for a new/ used vehicle. More
by Jay
Employees Worked With
Sonny Kay, Jeff, Jeremy Nelson, Kevin Callaway
October 12, 2019
Excellent Experience & Customer Service Purchasing or leasing a new vehicle can be exciting and draining at the same time. Rest assured, you will be able to embrace the thrill of driving off Purchasing or leasing a new vehicle can be exciting and draining at the same time. Rest assured, you will be able to embrace the thrill of driving off in a new vehicle AND exceptional customer service at Garland Cadillac. They were able to provide me with a great selection of vehicles to choose from, while simultaneously ensuring that I was getting into a vehicle I could afford, as well as LOVE. Be sure to ask for Robert Villa. Robert and Jeff Rosser are a strong team that will work hard to make sure that you are a happy, lifelong customer. More
by Tina Selph
Employees Worked With
Robert Villa & Jeff Rosser
September 20, 2019
Customer Service was AMAZING!! When I came into the door, I wasn’t expecting the warm welcome from Renay. She made finding the car I want easy and sufficient. Other dealerships I’ve When I came into the door, I wasn’t expecting the warm welcome from Renay. She made finding the car I want easy and sufficient. Other dealerships I’ve gone to didn’t feel the same as this one. Thanks to Renay, I’m riding in a safer and cleaner ride! More
by Ryle
Employees Worked With
Renay Senegal
September 14, 2019
GREAT EXPERIENCE!!! I have bought many cars in my years but I must say that this was the best service I have received! The GM personally came out to thank me and all the I have bought many cars in my years but I must say that this was the best service I have received! The GM personally came out to thank me and all the managers treated me with respect even though I had many questions! I highly recommend that you go and see them to buy your next car! They will treat you like family from the second you enter the dealership! Ask for Jeff or Rez! Great management team! More
by Mian
Employees Worked With
Nathan Demers, Jeff Rosser, Rez Ahmed
September 05, 2019
Deceiving Tactics! We drove a considerable distance to get to this dealership because of an advertised price on a vehicle. I exchanged text messages with Rez about the We drove a considerable distance to get to this dealership because of an advertised price on a vehicle. I exchanged text messages with Rez about the vehicle, but he never disclosed the reconditioning fee of $1100 until we got there. He said it was disclosed online, but I couldn't find it. I would never buy a vehicle from this place if they aren't up front with their pricing. During my search for a vehicle, I visited 4 additional dealerships of which none had hidden fees. I wonder what else they are trying to cover up? More
by CCPM
Employees Worked With
Rez, Larry
