Lone Star Cadillac

Great, No Pressure Buying Experience We didn't feel pressured at all working with Ata and his team (unfortunately I forgot his manager's and the finance person's name), and we didn't expe We didn't feel pressured at all working with Ata and his team (unfortunately I forgot his manager's and the finance person's name), and we didn't experience the back & forth negotiations between sales, management and finance, which greatly pleased us! We bought a CPO car and my husband noticed 2 little dings (that most people wouldn't have seen) on the door, which was promptly taken care of before we even agreed to purchase the car. This was by far the easiest car buying experience we have had so far. More

Above and Beyond Great Buying Experience I visited (2) other Cadillac dealerships prior to going to Massey, but the excellent buying experience we received from Ata Barakat and James Palmer i I visited (2) other Cadillac dealerships prior to going to Massey, but the excellent buying experience we received from Ata Barakat and James Palmer in finance deserves 5 stars plus!!! I was offered more for my trade than the other two dealers offered, big plus. Great price on my new car. Everyone, from the time you walk in and up until you are handed the keys, were extremely pleasant, big smile, they made you feel welcomed. I would highly recommend this dealership. More

Repairs done to my vehicle after hitting debris on highway. I have bought numerous vehicles at this dealership and have been a customer for at least a decade or better. Of course when Mr. Massey actually ran th I have bought numerous vehicles at this dealership and have been a customer for at least a decade or better. Of course when Mr. Massey actually ran this dealership it was the best and customers were treated with the utmost respect. This is not the case anymore...I wouldn't buy another car nor have any service done there ever again. I brought my CTS in to have it repaired for damage from hitting debris on the highway. First, I was put off, lied to and then when came to pick it up my drivers seat had quit working. Until I brought it back for this....no one said anything about it...then I was told it wasn't working properly when they were fixing the car. Upon further investigation and looking under the seat one of the employees house key was found under the seat...hummm was my car being driven by employees as their private vehicle??? What went on with my vehicle while in the care of Massey Cadillac. I was also told at that time they would not diagnose the problem unless I paid between $800 to $1200 dollars. My insurance company even asked them to diagnosed the problem to see if they would pay for the seat....after waiting a week and a half...I called back again and was told that my insurance company had not gotten back with them. I called my insurance company to see why they hadn't gotten back with Massey. I was then told by the adjuster that this was not true...the insurance company was still waiting on Massey to diagnose the problem and then they would determine if they would pay as part of the insurance settlement. More lies from Massey. So, this is just part of the treatment I received. Lies, delays and then denial of fault. No one should trust them with their vehicle. It may be driven by employees...etc. More

was great and well taken care --- above and beyond I had help from two of the employees ----- ATA BARAKAT AND MANAGER TODD COUNTS THAT BOTH HELPED ME TO GET MY SALE TAKEN CARE OF AND A KEY PROBLEM THA I had help from two of the employees ----- ATA BARAKAT AND MANAGER TODD COUNTS THAT BOTH HELPED ME TO GET MY SALE TAKEN CARE OF AND A KEY PROBLEM THAT WAS HANDLED VERY PROFESSIONALY AND WITH OUT HESITATION. MADE ME FEEL EXCEPTIONAL OR I SHOULD SAY SPECIAL!!!!!! More

Pathetic Horrible sales tactics, lies all the way around, do not shoot straight, beat around the bush from start to finish, blame others for the dealers mistak Horrible sales tactics, lies all the way around, do not shoot straight, beat around the bush from start to finish, blame others for the dealers mistakes, service can not get issues resolved in over 4 different trips, Corporate team from Sonic Automotive believes the un trained and experienced GM over what happened, have to fight for everything you were promised, just to have your credit reduced from a 760+ down to a low 620ish because of there hard inquirys towards credit, didnt finance through them at all because of all the lies! Sold another car the next week to a friend (referred by me this dealer only does referrals to individuals that have purchased 4 or more "New cars") with hail damage from one end to other, very hard to see in the sunlight but easy once vehicle was in the shade. Do not even proceed to go in this dealer unless you want horrible service and have to fight for what your promised from management! More

Service Review for Oil Change The service department is above any expectations I could have ever imagined. Service was excellent! Thank you for taking care of me so quickly today. The service department is above any expectations I could have ever imagined. Service was excellent! Thank you for taking care of me so quickly today. More

Best Car Buying Experience I took my daughter in to purchase a vehicle, Sam Shamshiri made the whole car buying experience ideal for her. I could not ask for a better buying ex I took my daughter in to purchase a vehicle, Sam Shamshiri made the whole car buying experience ideal for her. I could not ask for a better buying experience for my daughter. I as mom was very pleased with the professional staff at Massey from walking end, to walking out with a big smile. Thanks again Sam Shamshiri!! More

New car purchase The experience was great, they more than made this experience easy for me and I drove away with the car I wanted. Karl the GM and Sam were wonderful. The experience was great, they more than made this experience easy for me and I drove away with the car I wanted. Karl the GM and Sam were wonderful. More

Bad Business I purchase a pre-owned 08 Cadillac CTS. We've noticed a huge slash on the back passenger tire which is also visible in the pictures we took on last Fr I purchase a pre-owned 08 Cadillac CTS. We've noticed a huge slash on the back passenger tire which is also visible in the pictures we took on last Friday evening. Contacted the dealer and they were closed. I definitely understand I signed an AS-IS document, however, this issue is something I take very serious due to the fact we could have experienced a blowout on the freeway, not only damaged the vehicle, but we could've been injured. I'm just lost for words at this being overlooked during the initial inspection of the vehicle and wondering if the dealership would replaced the tire. NOT Secondly, I questioned Ata, my salesrep about not being able to open the back passenger door from the outside when he attempted to sit in the back prior to our test drive. He stated the child safety lock is on and opened the door from the inside.I was so eager to purchase the vehicle that I forgot to mention and verify the door was working properly. Well, since then I've now attempted to open the door from the outside and it will not OPEN. Lastly, my initial request before finalizing the deal was to detail the inside of the vehicle and and attempt to remove the visible stains on the panel, seatbelts, and the seats. This was not done and it shouldn't be an expense for me due to purchasing and doing business with Massey Cadillac. One unhappy customer, Make sure you thoroughly inspect your vehicle before purchasing it. I would NEVER do business here again. More