Lone Star Cadillac

Best car buying experince ever I approached Massey Cadillac because I found a vehicle I wanted to purchase at a sister dealership, out of state. I wasn’t sure that this was possible I approached Massey Cadillac because I found a vehicle I wanted to purchase at a sister dealership, out of state. I wasn’t sure that this was possible, but I was unwilling to purchase a vehicle from a dealership sight unseen, even though it was exactly what I wanted. Brian was helpful from the moment he answered the phone, found the vehicle immediately, and arranged a time for me to come to the dealership later that day to start the process. They were able to complete the transfer, get financing, and meet all my expectations in around a week. My new car is everything I hoped, and the experience of purchasing was easy, fast and painless. Brian communicated with us every step of the way to let us know where the car was, when it was expected, getting it cleaned and ready for pick up ect. It was really just a great experience. More

Kudos It was a pleasure doing business with Brian at Massey Cadillac! He was very professional and eager to help every step of the way to make my purchase r It was a pleasure doing business with Brian at Massey Cadillac! He was very professional and eager to help every step of the way to make my purchase run smoothly. More

Brian Ward was awesome !!! Brian helps us to purchase the car we needed to go work. The customer service was on point and very respectful. We will come back for sure who knows m Brian helps us to purchase the car we needed to go work. The customer service was on point and very respectful. We will come back for sure who knows may be for a Cadillac this time !!! Keep it up Brian!!! Highly recommended ... More

Wonderful Experience I came to Massey Cadillac for my 3rd Cadillac CTS. I have never worked with such a wonderful group of people in all my years of buying vehicles. They I came to Massey Cadillac for my 3rd Cadillac CTS. I have never worked with such a wonderful group of people in all my years of buying vehicles. They were so professional, never pressured me, and treated me like royalty. I would highly recommend this dealership to anyone looking to purchase a Cadillac or even a used vehicle. I promise that you will have a very pleasant experience. I am a little partial to my salesman Ata Barakat. Ask for him. You will be so glad you did!! More

Great people Brian made my car buy experience pleasant! Staff were friendly, helpful and funny! Most importantly, I walked away with a great buy with no hassles! Brian made my car buy experience pleasant! Staff were friendly, helpful and funny! Most importantly, I walked away with a great buy with no hassles! More

Honestly exceeded expectations Not sure if it was having my car ready to test drive upon my arrival, with a personalized plate, or how fast and easy the negotiating and finance proc Not sure if it was having my car ready to test drive upon my arrival, with a personalized plate, or how fast and easy the negotiating and finance process was, (even with a new tint job on the spot) or if it was the personalized Rtic Cadillac mug my rep Brian gave me as a gift, but I’ve bought 15-16 cars in my time and this was by far the best experience. No games, just rare Great Customer service! More

Fast and percise and polite Very kind individual, was fast and directed me to exactly what I was looking for, picked the car same day! No hassle! Honest and supportive, we need m Very kind individual, was fast and directed me to exactly what I was looking for, picked the car same day! No hassle! Honest and supportive, we need more car dealers like Brian Ward! He made the experience with Cadillac a fun and exciting time! Introduced me to the whole community and made me feel welcome to come back, made me laugh a few times too. Much gratitude for dealers like you! Thank you for everything! I will be back to visit and say hi! More

Superior Staff...Fantastic Experience Bottom line: A++++ dealership with a professional staff! We were out of state buyers in search of a replacement SUV for our family. Contacted the d Bottom line: A++++ dealership with a professional staff! We were out of state buyers in search of a replacement SUV for our family. Contacted the dealership by phone prior to travelling to Texas to verify vehicle was available. From first contact, our Sales person, Jarryd Armstrong, was extremely friendly and professional. I shared with him my concern on purchasing a vehicle in Texas and getting it registered and titled in the state we lived in. He alleviated my concerns and relayed the process to do so. We scheduled an appointment with him and other dealerships around the area to look at SUVs we have been researching. Decided to stop by Massey Cadillac first due to our initial phone conversation and glad we did so. When we arrived at Massey, our pleasant experience continued. We were met by Jarryd Armstrong and was introduced to the Director, Jim Palmer. It was evident after meeting with Jim, that the friendly and professional environment was embraced by all levels of the team. As you all know, buying a car can be an arduous process. The Massey team, was very efficient and was able to alleviate us from the painstaking process while offering a fair price. We were able to drive off the lot happy and excited to share our experience. Thank you Jarryd, Jim, and Massey Cadillac staff for the wonderful experience. We will definitely be back and will spread the word. More