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Lombard Ford - Service Center

Barkhamsted, CT

4.6
454 Reviews
Call Service Center (855) 615-1717

454 Reviews of Lombard Ford - Service Center

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August 03, 2023

Lombard Ford is always there when I need them. I had a road emergency, Kyle accommodated me graciously. Put me on the service schedule and Lombard got the job done. Thank you Lombard Ford. More

by ROSELEEB
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Lombard Ford responded

You are so welcome. Nothing is worse than a road emergency. Glad we could take care of you in such a timely manner. Your friends at Lombard Ford

July 27, 2023

Good service, good location for my self residing in Winsted. I have purchased several vehicles from Lombard starting in 1987. More

by STEC.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Jul 27, 2023 -

Lombard Ford responded

We're only a hop and a skip away. ;) We TRULY appreciate your many years of business. Hopefully we'll be able to assist you for many more years. Stay safe. Your friends at Lombard Ford

July 27, 2023

Excellent communication from the time of the order until the unit was received. It was a very professional yet comfortable transaction. More

by him10
Recommend Dealer
Yes
Employees Worked With
Mike Mans, and Rob
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Jul 28, 2023 -

Lombard Ford responded

We are so happy that you are happy with your experience with us. We hope you stay happy with your vehicle for a long time. Contact us for any reason. We're here to assist you with any questions or concerns. Take care. Your friends at Lombard Ford

July 26, 2023

Great service, experienced team and relaxed friendly environment. Easy to schedule and timely results. Thank you! More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Jul 27, 2023 -

Lombard Ford responded

Thank you so much Gerry for your review. Always a pleasure to hear our customers are so satisfied. You know to find us if you need us. Your friends at Lombard Ford

July 26, 2023

Had a problem with my truck they took care of it in a fair amount of time and did a g ood job More

by DWILCOX03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Jul 26, 2023 -

Lombard Ford responded

Good to know that your problem was taken care of and in a fair amount of time and they did a good job. We appreciate you taking the time to give us your feedback. We strive to ensure our customers are pleased with their service. Thank you, Your friends at Lombard Ford

July 06, 2023

Thank goodness for Emma, she is efficient, professional, helpful, knowledgeable and easy to work with. More

by castark9601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 30, 2023

The problem still exists with no idea how to fix it. Claims Ford does not have fix.How difficult is it to replace backup camera so it works like the ones in other Ford products? Very disappointing More

by glasair93sa
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Weir
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Lombard Ford responded

As we discussed when you came here Ford is working on a fix and has given advanced notice that they understand there is a problem and are working on a fix. There isn't much I can do because replacing the camera might not be the solution so I have to go based on what Ford says. I apologize for the inconvenience but I am at their mercy.

June 28, 2023

Have purchased several ESPs from Lombard. Been happy with the experience every time. Emma has always been a pleasure to deal with. More

by BB
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 24, 2023

Lombard Ford is the best of the best! My vehicle purchases and service and maintenance is done there! More

by MMANS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mans always helps us with the very best Ford Premium Care coverage!, John Cersoli
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June 24, 2023

I have been purchasing and having my vehicles serviced by this dealership for 35 years. Topnotch! More

by Landscaper
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jones
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Jun 26, 2023 -

Lombard Ford responded

35 years. Wow!! We can't thank you enough. It's always a pleasure to see you for whatever reason. Thank you for taking your time to share with others. Stay safe. Your friends at Lombard Ford

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