Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
455 Reviews of Lombard Ford - Service Center
Sort by
October 20, 2018
Best of the best This is a place you can trust. I drive past 3 other ford dealers way out of my way to come here. Not once have i ever question the sevice that I have This is a place you can trust. I drive past 3 other ford dealers way out of my way to come here. Not once have i ever question the sevice that I have done. Betsy I one of the best she always make me feel like i am part of the Ford team. Thanks again for the friendly and professional service Ken B. More
by Bigken
Employees Worked With
Betsy Koenig
October 20, 2018
Professional easy experience Having my 2014 fusion serviced at Lombard Ford is always a pleasent experience. Working in a service business my whole career I value quality work p Having my 2014 fusion serviced at Lombard Ford is always a pleasent experience. Working in a service business my whole career I value quality work performed on my vehicle by the technitions at Lombard. I enjoy dealing with Betsy who is always friendly and keeps me informed of the needs of my fusion. Her knowledge and attention to my needs and of coarse her smile makes every visit a pleasure. Over all I would recommend Lombard for your service need. More
by Mike2014
Employees Worked With
Mark Jones, Betsy Koenig
October 19, 2018
Last minute oil change and inspection For 28 years the Lombard team has kept me mobile and safe. Their service staff are the best I've seen. They are also helping me with recommendation For 28 years the Lombard team has kept me mobile and safe. Their service staff are the best I've seen. They are also helping me with recommendations designed to keep my Escape road-worthy without breaking the bank. More
by Wilbur
Employees Worked With
Archie in the shop., Betsy Koenig, Jeff Tymosko, Steve Knox
October 09, 2018
Great Service The team there are wonderful. Always go there for service. They do everything possible to get you back on the road with affordable repairs. Service The team there are wonderful. Always go there for service. They do everything possible to get you back on the road with affordable repairs. Services are done right the first time. More
by stormg
Employees Worked With
Betsy Koenig
October 05, 2018
Betsy is the best. Service is always done on time and very professional. Customer service is always friendly and extremely helpful. I purchased my car from Lombard and h Service is always done on time and very professional. Customer service is always friendly and extremely helpful. I purchased my car from Lombard and have been very satisfied with its performance. More
by jokrongly
Employees Worked With
Betsy Koenig, Daniel LoRusso
October 05, 2018
Customer Service Betsy in my opinion goes above and beyond to help a customer. Her ability to pay attention to the customers wants and needs. She's willing to listen t Betsy in my opinion goes above and beyond to help a customer. Her ability to pay attention to the customers wants and needs. She's willing to listen to what a customer has to say and does not try and rush the customer out the door. She is pleasant on the phone. More
by Halmstedt
Employees Worked With
Betsy Koenig
October 01, 2018
Ford Escape service at Lombard Ford Betsy was very helpful and went out of her way to make sure my service was great. Betsy offered me a vehicle but I didn't need it at that time. Always Betsy was very helpful and went out of her way to make sure my service was great. Betsy offered me a vehicle but I didn't need it at that time. Always great service. More
by Chris24
Employees Worked With
Betsy Koenig
September 27, 2018
Staff that cares Every interaction I have had with the folks at Lombard Ford have been excellent. Nothing but a class act! The staff make you feel like family. The ser Every interaction I have had with the folks at Lombard Ford have been excellent. Nothing but a class act! The staff make you feel like family. The service advisor, Besty Koenig, went out of her way to review my service, tell me about other services and options I had. This is no ordinary car dealership! Worth the drive from anywhere! More
by AnthonyD
September 25, 2018
Service Besty, is a 5 star Ford employee. She is kind,honest,knowledgeable in her field,informative, Energetic and always has a great smile. I would defini Besty, is a 5 star Ford employee. She is kind,honest,knowledgeable in her field,informative, Energetic and always has a great smile. I would definitely return for service on my vehicles in the future. Great person. More
by Betsy18
Employees Worked With
Betsy Koenig
September 25, 2018
Good customer service Very helpful. Cares about the customer, went out of her way to make sure I received a refund for work I had already paid for when Ford came out with Very helpful. Cares about the customer, went out of her way to make sure I received a refund for work I had already paid for when Ford came out with a notice they would now cover that repair. More
by Kstevenson787
Employees Worked With
Betsy Koenig
