Lombard Ford - Service Center

Smiles Betsy always greets you with a smile. That’s how all services should start. Explains all work in detail. Gives great recommendations. Smile. Thanks Betsy always greets you with a smile. That’s how all services should start. Explains all work in detail. Gives great recommendations. Smile. Thanks Betsy. More

Betsy's the best😊 Betsy's is very friendly, energetic, outgoing, knowledgeable. Betsy's concern for the customer is number one, she answered any and all question showin Betsy's is very friendly, energetic, outgoing, knowledgeable. Betsy's concern for the customer is number one, she answered any and all question showing her concern for the customer as number one. More

Always a pleasure Betsy is the best there is. I will always come here for my service. she is always polite and knowlwgeable. I eel like part of the Lombard family. than Betsy is the best there is. I will always come here for my service. she is always polite and knowlwgeable. I eel like part of the Lombard family. thanks More

Wonderful to work with!! Betsy and Barbara are two professional, caring and very helpful people. I had a very bad experience at Torrington Ford. They helped me figure out w Betsy and Barbara are two professional, caring and very helpful people. I had a very bad experience at Torrington Ford. They helped me figure out what was going on. They even saw that I had no extended warranty which I paid for on my contract. Torrington Ford never added it on. If it wasn't for them, I would of been without any warranty. Thank you so very much!!! More

Service Update All my service needs were taken care of with speed and excellent care. I would suggest Lombard Ford for those looking for outstanding sales and servi All my service needs were taken care of with speed and excellent care. I would suggest Lombard Ford for those looking for outstanding sales and service More

Great as usual Took my truck in for work to be done, like dealing with betsy, honest friendly and hard working, always does her best to help me out, greatly apprecia Took my truck in for work to be done, like dealing with betsy, honest friendly and hard working, always does her best to help me out, greatly appreciated More

Awesome communication Not knowing a lot about car lingo and how stuff works, she sat down and explained it in a simpler, non technical way so I knew that needed to be fixed Not knowing a lot about car lingo and how stuff works, she sat down and explained it in a simpler, non technical way so I knew that needed to be fixed. THANKS SO MUCH. I knew my car was in good hands. More

Honest The service department at Lombard Ford is always honest. They never do any work that isn't required and always check to ensure you are in agreement w The service department at Lombard Ford is always honest. They never do any work that isn't required and always check to ensure you are in agreement with needs to be done and the price. They make you feel like a friend. More

Above and Beyond! Having scheduled service on my F150 Betsy Koenig took over and made my day!! Betsy had me set up with a loaner, and when i showed up with only "old" Having scheduled service on my F150 Betsy Koenig took over and made my day!! Betsy had me set up with a loaner, and when i showed up with only "old" insurance cards I thought the day was lost - but Betsy didn't! When the insurance company failed to help Betsy jumped on line, established an account in my name, printed new insurance cards, and saved the day!! Then gave me a tutorial in a new Ford Escape that would rival any veteran car salesman's efforts, and sent me on my way! Wait! Not done yet! The truck had some scratches on the side panels, and Betsy enlisted Mike in the body shop! Mike worked his magic, and when I picked the truck up the next morning it was beautiful! Thant's the second example of "the extra mile" Lombard Ford offers. Thank you Betsy Koenig, Mike, Steve, and Mr. Rob Lombard!!! Yank Rowan, Watertown, Ct. More