Lombard Ford - Service Center

ESP Plans Purchased my ESP plan through Lombard Ford, I had some questions and needed to call them. Emma answered and was very pleasant to deal with. She was ab Purchased my ESP plan through Lombard Ford, I had some questions and needed to call them. Emma answered and was very pleasant to deal with. She was able to answer all my questions and walk me through the different plans. She is very knowledgeable of the products and an asset to the dealer. This was the most pain free purchase I’ve had with any dealer or even any retailer. I will come back for my future purchases and recommend them to others. More

Fantastic service I was given your contact information from a person that I purchased a car from for my grand daughter. He highly recommended this dealership and gave m I was given your contact information from a person that I purchased a car from for my grand daughter. He highly recommended this dealership and gave me Emma's name and number. It was absolutely a great experience work with her, no back and fourth. just a straight up offer. Even though I just purchase a warranty from her, if I get an opportunity to buy a vehicle she will be my first call, Thanks for everything. Chris Burton More

Helpful, so easy to work with! Spoke by phone a few times, provided the info and quote I needed and handled it all in a few minutes. Bought and transferred service warranty on 2 tru Spoke by phone a few times, provided the info and quote I needed and handled it all in a few minutes. Bought and transferred service warranty on 2 trucks. More

Emma Thank you :-) To whom this may concern: I have purchased three Ford ESP's from Emma and i am happy to say that i have had nothing but enjoyment talking to Emma. To whom this may concern: I have purchased three Ford ESP's from Emma and i am happy to say that i have had nothing but enjoyment talking to Emma. She was always professional, polite and personable. When i purchase another Ford or anyone else i know i will sure give the Emma's number. Thank you very much Timothy Adams More

Excellent All Around STEVE WAS EXCELLENT ALL AROUND. I highly recommend them to all my family and friends. He went beyond his job to get my car back to me. I thank him STEVE WAS EXCELLENT ALL AROUND. I highly recommend them to all my family and friends. He went beyond his job to get my car back to me. I thank him very much. More

Awesome experience!! Emma it was a great pleasure and very informative experience in regards to my 2015 GT Mustang.I will certainly recommend you and Lombardi Ford for any Emma it was a great pleasure and very informative experience in regards to my 2015 GT Mustang.I will certainly recommend you and Lombardi Ford for any extended warranty. You truely are an asset to Lombardi Ford. More

Service experience Betsy and the entire service team went out of their way to be helpful and fix the problem right away. Will go back to service department if I ever nee Betsy and the entire service team went out of their way to be helpful and fix the problem right away. Will go back to service department if I ever need help again Pamela More

Worst dealership I’ve ever been to I brought my 2012 pick up truck in for a Ford recall warranty repair made the appointment a month ahead of time I dropped off the night before becaus I brought my 2012 pick up truck in for a Ford recall warranty repair made the appointment a month ahead of time I dropped off the night before because they told me they needed the truck at 7:30 am I told them ahead of time I needed it back for 2:00 pm they called at 11:43 am to try and sell me other work which I declined and said just do what I brought it in for I would take care of the rest at a later date they said they would do there best to have it done by 2:00 at 3:00 I called to see if it was done they said the service writer Steve that I talked too had left early they didn’t know what was going on with my truck after a long time on hold Betsy told me it wasn’t done I said could I leave it for the weekend but I would like it left indoors she said I can’t promise anything she told they putting it out and I would have to bring it back another day now I’m not happy I said I would be right there she referred me to Jeff the service manager when I got there he was extremely rude when I said I made this appointment a month ago he said so did the other thirty cars that were here today and told me I should have brought it to the dealership I bought it from and that I should be worried more about the extra work they tried to sell me instead of the warranty work I then informed him that he was an xxxxxxx and he had a chance to make a new customer but blew it and I will never return to Lombard ford and I will make sure I tell everyone I know not to go there I will be finding a more customer service oriented shop to get my truck to More

Fusión 2012 Betsy was on top of the warranty repairs for my vehicle. While they were busy she did a great job getting my vehicle in and repaired in a timely mann Betsy was on top of the warranty repairs for my vehicle. While they were busy she did a great job getting my vehicle in and repaired in a timely manner. She also kept me posted on the repairs. Lombard does a great job servicing my vehicle. It is not their fault that the quality of the Ford factories is at times at questionable. More

Great office crew Very helpful in the office, they were quick to keep me updated on my car's progress. My car was in and fixed very promptly, and they even helped to s Very helpful in the office, they were quick to keep me updated on my car's progress. My car was in and fixed very promptly, and they even helped to save me on cost a bit! More