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Lombard Ford - Service Center

Barkhamsted, CT

4.7
454 Reviews

454 Reviews of Lombard Ford - Service Center

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September 19, 2020

Great service, good attitudes, always a pleasant experience when I’m there. Estimates and pricing are very reasonable and my buying experience was flawless nothing bad here. More

by 99rosemi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jones, Polly Brancato
Sep 19, 2020 -

Lombard Ford responded

Thank you for sharing your thoughts with us. It makes us try even harder to be even better! We appreciate your business and always look forward to assisting you. Your friends at Lombard Ford

September 15, 2020

Service was fast and efficient. Staff was friendly. Price was reasonable. No complaints at all. Will book my next service appointment with Lombard Ford. Many years of conpetent service@ More

by CHBLOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Edwards, Polly Brancato
Sep 18, 2020 -

Lombard Ford responded

Always happy when our customers are happy. Thank you for your continued business. See you on the next visit... Your friends at Lombard Ford

September 14, 2020

I am always pleased with the service and Polly was friendly and professional. I like the smaller dealerships due to the personal care the provide. More

by jackiefrost2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Sep 18, 2020 -

Lombard Ford responded

Thank you for sharing your thoughts. Always a pleasure to service your vehicle. Your friends at Lombard Ford

September 10, 2020

Ben did a great job today. He seems to be a real asset to service team. He recently repaired a tire and reminded me that I should get “The Works” service on my C-Max. More

by Joan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben, Robert Edwards, Polly Brancato
Sep 12, 2020 -

Lombard Ford responded

Thanks Joan. We always appreciate it when our customers share their thoughts with us and others. Good to know we're taking care of you. Always will. See you next time. Your friends at Lombard Ford

September 03, 2020

Emma was extremely helpful, friendly and professional. She explained my extended warranty and made it an easy process. No pushy salesmanship, just the way it should be done ! More

by John F. Pickel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lombard Ford responded

This is how we want all of our customers to feel, thank you for sharing!

August 17, 2020

Great overall experience! I've been researching different products and calling around to a number of dealers and have been underwhelmed with the experience until speaking with Emma at Lombard Ford. More

by peetah75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Lombard Ford responded

Thank you for letting us know how all aspects of this was for you! We appreciate you taking the time to share, and very much appreciate your business.

July 30, 2020

Great employee This is my second extended warranty thru Lombard Ford. In my contact with Emma she has supplied me with the information I needed to purchase a extend More

by ehr0225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Lombard Ford responded

Thank you so much for taking the time to share your experience, we are so thankful for our customers!

July 22, 2020

Lombard Ford is a very dependable dealership for such a small town in the northwest corner of Connecticut. The staff is very kind and helpful, however I feel like I’m there all the time for a new issue wit More

by alyssajamieson
Recommend Dealer
Yes
Employees Worked With
Anthony Alfieri
Jul 31, 2020 -

Lombard Ford responded

We're saddened to hear that you won't be purchasing a Ford product again but respect your decision Alyssa. Just know we are very appreciative of your business and if we can ever be of assistance, please reach out to us. Thank you for your kind words. Your friends at Lombard Ford

July 18, 2020

My vehicle purchased there needed maintenance, and I had a budget. Anthony prioritized what the vehicle needed, scheduled repairs accommodating my travel and work schedule...kept me updated and was professi More

by Srichard
Recommend Dealer
Yes
Employees Worked With
Anthony Alfieri
Jul 21, 2020 -

Lombard Ford responded

Happy that we were able to assist you in a fashion that you were comfortable with. Thank you for taking your time to write us a review. We appreciate your business. Your friends at Lombard Ford

July 15, 2020

Rob listened to all of my concerns explained things they were going to look at on the car did a great job from start to finish. Will definitely be back to Lombard Ford for all my service. More

by Gary Peck
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Finance, Robert Edwards, Anthony Alfieri
Jul 16, 2020 -

Lombard Ford responded

Always good to hear our "guys" are doing well in their positions. Please don't hesitate to contact us with any questions or concerns sir. Thank you again for your business. Your friends at Lombard Ford.

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