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454 Reviews of Lombard Ford - Service Center
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April 14, 2021
Always a pleasure to deal with, get me in a fast time and happy to work with the staff, Been buying cars and trucks for over 30 years and I keep going back , staff are friendly to work with and get my issues happy to work with the staff, Been buying cars and trucks for over 30 years and I keep going back , staff are friendly to work with and get my issues handled out. More
by HENRY110
Verified Customer
April 08, 2021
I was very happy with the amount of time it took to get my car serviced. This is the best dealership I have dealt with. my car serviced. This is the best dealership I have dealt with. More
by Carmington1
April 06, 2021
Jeffrey I'm going to express my opinion. Maybe I'm just venting but I am really disappointed I'm usually not this outspoken... I was so delighted when I received this new used Ford thru a used dealership venting but I am really disappointed I'm usually not this outspoken... I was so delighted when I received this new used Ford thru a used dealership in Torrington. Then maybe 5,000 into it tranny goes then tranny repair goes wrong ( tranny repair shop) bc 2 wires were crossed... Ford repairs... couple months later I bring to Lombard Ford for oil change (suppose to be a package deal... rotate,top...) weeks later coolant light comes on I fill, service tech did not rotate tires(wait til spring) then oil cooler goes which oddly enough is next to oil filter (recent oil change) I wait almost a week for parts (plural?) not kit? .. then after I finally get my car back I drive out of parking lot I'm on empty ( wasn't that way when I brought it in) and all I hear are brakes grinding. I almost turned around bc they were that bad. I get home I look and my disc(rotors) completely rusty... how? 🤷♀️ and now my car is making a noise when I come to a stop or turn at slow speed. Seriously? I just had my car aligned, balanced rotated and inspected by another shop before bringing to u bc of oil leak so I'm very distraught. My experience was disappointing to say the least. More
by VICTORIA_SKY
Employees Worked With
Jeff Ingraham
March 31, 2021
I was very pleased with the service I received.Everyone was polite and helpful. The service was excellent.I would highly recommend Lombard Ford to family and friends. was polite and helpful. The service was excellent.I would highly recommend Lombard Ford to family and friends. More
by flimbo_5
Employees Worked With
Other Employees :
Mike Mans, Mark Jones, Daniel LoRusso, Jeff Ingraham
March 24, 2021
Polly has been very helpful and pleasant to deal with. She took the time to carefully review the work needed on my truck and explain my options. She took the time to carefully review the work needed on my truck and explain my options. More
by wahlr
Employees Worked With
Polly Brancato
March 24, 2021
Excellent service - was in and out earlier than expected. Very friendly - professional demeanor. Provided all the information I needed and was super helpful around the billing. Well done. Very friendly - professional demeanor. Provided all the information I needed and was super helpful around the billing. Well done. More
by Speed with Safety
March 22, 2021
We were soo pleased with Polly and our venture of repairs to our vehicle, 2009 Lincoln, MKS. Our treatment, quote and results made us very pleased to choose Lombard Ford. Very professional and assuring that to our vehicle, 2009 Lincoln, MKS. Our treatment, quote and results made us very pleased to choose Lombard Ford. Very professional and assuring that they would take good care of us. She did and your mechanics expertise, seem to have resolved all issues. I will drive today, hubby drove yesterday. We will confirm to you later today. Very sure we'll visit for future needs.( not for this again, but in case of other needs) Such a pleasure! More
by sarex2011
Employees Worked With
Polly Brancato
March 18, 2021
Quick and prompt service and a super friendly support staff who fit my service into my schedule. I will definitely come back again and again. staff who fit my service into my schedule. I will definitely come back again and again. More
by PASCHWANKA
March 09, 2021
Lombard Ford really goes the extra mile to make sure that my vehicle is in safe working order, and at an affordable cost lower than most other dealerships. my vehicle is in safe working order, and at an affordable cost lower than most other dealerships. More
by CURLEYST
Employees Worked With
Polly Brancato
March 03, 2021
Good service and great customer service as always! Thank you for doing a check up on my vehicle while in for an oil change. Discovered rear brakes would need to be replaced and now I feel safe. you for doing a check up on my vehicle while in for an oil change. Discovered rear brakes would need to be replaced and now I feel safe. More
by TAMOLAN43
Employees Worked With
Jeff Ingraham
