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454 Reviews of Lombard Ford - Service Center
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June 16, 2021
Polly and Drew were very welcoming and made me feel very much at ease during my visit (oil change, brake inspection, fluid check). The work was done very quickly and efficiently. They also were very unde much at ease during my visit (oil change, brake inspection, fluid check). The work was done very quickly and efficiently. They also were very understanding I was delayed by traffic due to construction in route to the dealership. The only complaint I honestly have was I didn't get an email confirmation 24-48 hrs. prior to my visit verifying my date of service. More
by Sdwyer0
Verified CustomerEmployees Worked With
Other Employees :
Also to note: I greatly appreciate Mike Manns, your finance mgr. calling me to confirm my service appt. Greatly appreciated! He's always been esp. helpful., Polly Brancato
June 11, 2021
Service was great as always everyone is so kind I never have problems with the service I get with you guys its a pleasure doing business . Your the best. John have problems with the service I get with you guys its a pleasure doing business . Your the best. John More
by JPT6045
June 09, 2021
do not like this type of survey-- but the service was great everyone was friendly and courteous- they completed the work in the allotted time - great everyone was friendly and courteous- they completed the work in the allotted time - More
by VICTORIACAREY
June 07, 2021
I have been servicing my vehicles here for about 17 years! Why go anywhere else? Awesome job as always. Service dept and all the other employees are very nice...plus, the owner of the dealership is g years! Why go anywhere else? Awesome job as always. Service dept and all the other employees are very nice...plus, the owner of the dealership is great to talk with! More
by MMANS
June 03, 2021
Excellent service staff, prompt scheduling, comfortable waiting area, good workmanship. My visit was for the recall repair on my 2016 Ford Edge. I also requested an oil change. waiting area, good workmanship. My visit was for the recall repair on my 2016 Ford Edge. I also requested an oil change. More
by DBD14
May 21, 2021
The service department has gone downhill. I have been bringing my vehicle here for service for a long time but most likely never again. I dropped off my F150 for the Works package and fix the drivers si bringing my vehicle here for service for a long time but most likely never again. I dropped off my F150 for the Works package and fix the drivers side Lumbar adjustment as it's not working. I dropped it off the night before and left it all day on 4-20-21 for the work. I call around 3:15pm, no one answers the phone in service and the voicemail system is a mess. Finally told at the end of the day it's all set to pickup. I arrive and apparently no one in the service department knows there's a pandemic and mask mandate?? Not one employee is wearing a mask. Crazy.. They give me the keys and paperwork and say your all set. I ask is the Lumbar fixed? Hold on on let me check. WHAT? Nope not fixed there's a TSB and we have to order parts. I scheduled this well in advance so why did you not have the parts? I reschedule the Lumbar repair for 5-20-21 and once again leave the truck the night before so you can have it all day. No one calls and I call around 3PM and once again no one answers and the VM system is a mess. Someone calls back and says Lombard only ordered some of the parts and can't complete the repair. Need to keep the truck another day. This is now 3 days you will have the truck. Now it's Friday 5-21-21 and no one is calling to say the truck is ready. I call around 3PM and no answer.... I call back and now I'm told it will be ready by 5PM. 4PM I receive a call that Lombard ordered the old wiring harnesses and they need to keep the truck for the weekend. Really, you had the truck for 3 full days now and you want it for another 3 days? No, I told them to have it ready for me to pick up and I will have to go somewhere else. Very disappointing. More
by B Spielman
Employees Worked With
May 14, 2021
I had my first service of my truck done there even though I didn't buy it there. I was a good experience helpful, friendly and personable folks to do business with. I didn't buy it there. I was a good experience helpful, friendly and personable folks to do business with. More
by FWABREKJR
Employees Worked With
Polly Brancato
May 12, 2021
Service department was accommodating and got vehicle in as promised and promptly. Service advisor provided detailed maintenance information as well as a printed schedule for my records as promised and promptly. Service advisor provided detailed maintenance information as well as a printed schedule for my records More
by cjbsuzee
Employees Worked With
Polly Brancato
May 11, 2021
Emma was a pleasure to work with. I had a couple of questions about extending the warranty that was expiring on my Mustang. Renewal took just a few minutes and done. 5 stars in my book and will be a r questions about extending the warranty that was expiring on my Mustang. Renewal took just a few minutes and done. 5 stars in my book and will be a repeat customer. More
by xraytex
Employees Worked With
May 10, 2021
This was a regular maintenance appointment done on time and as quoted on price. Maintenance should be just this easy and convenient to have done. and as quoted on price. Maintenance should be just this easy and convenient to have done. More
by dspak
Employees Worked With
Polly Brancato
