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Lombard Ford - Service Center

Barkhamsted, CT

4.6
454 Reviews
Call Service Center (855) 615-1717

454 Reviews of Lombard Ford - Service Center

Sort by
November 01, 2021

Called to get an appointment… got in quickly. They called w estimate for repair and now my car is running great More

by RWHEPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
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Nov 02, 2021 -

Lombard Ford responded

Excellent! Always good to hear we're doing our jobs properly. Thank you for taking the time to tell us. See you down the road! Your friends at Lombard Ford

October 11, 2021

You just can’t go wrong with the Service Team at Lombard Ford. They are great all around. More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
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Oct 14, 2021 -

Lombard Ford responded

Thank you so much for your thoughtful review. Glad we could be of assistance. Your friends at Lombard Ford

October 09, 2021

My vehicle was towed in on Saturday afternoon, was ready for pick up Monday afternoon. Thanks for the fast turn around More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2021 -

Lombard Ford responded

Glad that we were able to address your situation promptly. Thanks for letting us know that you had a satisfactory experience. Your friends at Lombard Ford

October 06, 2021

Very nice people. Helpful and knowledgeable. Very good service team. Helpful parts department although still waiting for mud flaps for new truck! More

by diannelynch2074
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
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Oct 06, 2021 -

Lombard Ford responded

Thank you Dianne for your kind words. We try our best to please our customers. Regrettably some circumstances are out of our control. Your mud flaps should be here shortly. See you then. :) Your Friends at Lombard Ford

October 02, 2021

Great service. The Works package is a great deal and we added new wipers too! More

by LF_DONOVAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2021 -

Lombard Ford responded

We all use and love the Works package. You're right, it's a great deal. Thank you for your business. See you next time... Your friends at Lombard Ford

September 30, 2021

My ABS modular went bad.you quoted me $1,700 to remove and replace. This price is 5 times higher that my best friend had his done for at another Ford dealer. I m having it done for $400.00. I’ll never com More

by zaniemba
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2021 -

Lombard Ford responded

Which ABS module did we quote for or did we quote both of them? I don't show any record of us looking at your car unless the name is different than what you submitted this complaint as. I know I am not the one who quoted you even though you put my name as the person you talked to so I am flying blind here to try and rectify the misunderstanding. Please feel free to reach out and give me more information so I can look into this further.

Oct 01, 2021 -

zaniemba responded

I have the receipt from Lombard Ford for $136.93 on Invoice # 20029 for your diagnostic service. So who ever was at the service desk is the one that gave me the bill and the one who I talked to on the phone.

Oct 04, 2021 -

Lombard Ford responded

Thank you for that information. I looked it up and the module alone from Ford is $1056.67. So the other shop is either quoting the wrong module or they are using aftermarket or junkyard modules. Ford also has the module on backorder for 2 weeks. I looked to see if I can get the Ford module less expensive and I found one at wholesale price of $750 plus shipping. Again I do aplogize for any inconveniance with this.

September 21, 2021

I'm very pleased with everyone in the service dept. My only problem is that I can't seem to get my a/c fixed once and for all. I believe it has cost me close to $2,000 already and now I'm told I need anot More

by jab7447
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Report | Print
September 21, 2021

Emma has always done a terrific job getting me Ford warranties at the best price! More

by Jsayj123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 18, 2021

2 hours for an oil change. Charged me $4.95 for windshield washer fluid when it was full when I got there. More

by DHK3
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2021 -

Lombard Ford responded

Once you pointed out that it was on the bill we appoligized and credited you the $4.95 no questions asked. It got billed out from parts the advisor didn't realize and we made it right.

September 17, 2021

Ford delayed the part for months but Lombard did the work quickly as soon as they got it. Thanks! More

by EAASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2021 -

Lombard Ford responded

So glad we were able to take care of you quickly once the parts arrived. Thank you for your patience and your business. Your friends at Lombard Ford

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