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Lombard Ford - Service Center

Barkhamsted, CT

4.7
461 Reviews
Call Service Center (855) 615-1717

461 Reviews of Lombard Ford - Service Center

Sort by
March 12, 2022

Friendly concerned very helpful to research and solve my vehicles problem.Immediately scheduling to get my truck serviced. More

by WMHILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Mar 14, 2022 -

Lombard Ford responded

Thank you for taking the time to share your thoughts. We appreciate it, and your business. Hope we see you again for regular maintenance. Take care. Your friends at Lombard Ford

March 09, 2022

Emma was absolutely awesome! Help me get coverage for our Focus RS and made the process super easy! More

by hlcox2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2022 -

Lombard Ford responded

We're so glad the process was easy for you, we hope all of our customers have the same experience, thank you for sharing!

March 08, 2022

Service was great. They let me know what was going on every step of the way. Best dealership in the state. More

by Bfauch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Mar 08, 2022 -

Lombard Ford responded

We're happy that you're happy! That's what we set out to do. Good to know our valuable customers are satisfied when they leave here. Your friends at Lombard Ford

March 07, 2022

the quality of service was nothing short of great, credit policies should be explained before work is done More

by rdreher30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 05, 2022

Didn’t take long every one was very friendly. I will go there for all the required service on my truck. More

by edwardcameron742
Recommend Dealer
Yes
Employees Worked With
John Cersoli
Report | Print
Mar 07, 2022 -

Lombard Ford responded

Thank you for saying such nice things about our Service Dept. We appreciate it, and look forward to seeing you again. Stay safe Ed. Your friends at Lombard Ford

Mar 07, 2022 -

edwardcameron742 responded

Your welcome

March 03, 2022

Lombard is very easy to work with. Scheduling service is simple and the work is completed accurately and efficiently. Definitely my go to service location. More

by Danjohnson211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Mar 03, 2022 -

Lombard Ford responded

Thank you Dan for sharing your feelings about your experience. We truly appreciate your business sir. Stay well. Your friends at Lombard Ford

February 24, 2022

Good call on troubleshooting my car problem. I enjoy going there and talking to the very friendly people. They let me test drive one of the trucks. More

by PATHHIKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jones, John Cersoli
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Feb 24, 2022 -

Lombard Ford responded

Any time you want to test drive any vehicle, we're here for you! So glad we were able to trouble shoot your problem for you. We truly appreciate your business. Take care until next time... Your friends at Lombard Ford

February 21, 2022

Great job guys! They checked for recalls and did find two. They had the parts and conducted the repair. More

by Denjal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
February 10, 2022

Long wait times - very high pricing (parts and labor) - dash error messages after service performed More

by SBALCEZAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Feb 11, 2022 -

Lombard Ford responded

Im sorry that the wait time felt long you came in for oil change and tire rotation, you also had a park assist light that comees on intermittenly which needed diag and then a tmps light on which we inspected. The only thing we charged for was the oil change and we informed you that your brakes 4mm and the tires are 4/32nds and under infact the rear passanger is tire is on the wear bars. We diagnosed that the front aid sensor is broken which is causing the intermitten issue and that the tires needed the air adjusted because they ranged from 28-49 psi. Im sorry that $26.43 in labor is too high of a price. Oil prices and have jumped drasticly and we are hoping they come down soon but unfortunately until they do I have to charge the prices based on what we are paying for the oil.

February 04, 2022

Lombard ford is a great place to do business with very reliable and they keep you informed on your car’s progress More

by freddyfriedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly, Barbara Dew, John Cersoli
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Feb 04, 2022 -

Lombard Ford responded

We truly appreciate that you took the time to share your experience. We try to ensure every one is treated well. Thank you for your business. See you next visit... Your friends at Lombard Ford

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