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Lombard Ford - Service Center

Barkhamsted, CT

4.6
454 Reviews
Call Service Center (855) 615-1717

454 Reviews of Lombard Ford - Service Center

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September 30, 2022

Service department is not what it use to be. Just had my truck towed...not to them. More

by BKOREN3591
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Sep 30, 2022 -

Lombard Ford responded

Mr. Koren, I'm not sure why you would give us this review when you didn't have it towed here. The last time you had it here on 9/1 there were codes for a misfire which lead to spark plugs which were replaced under warranty and we haven't seen it since then. We can't see into the future to see problems that might happen on your 2014 F150.

Oct 01, 2022 -

BKOREN3591 responded

It is a repeat of the same problem. When I brought it in the first time changing plugs was the answer. Upon driving the truck after the service their was a sound when a load was put on the truck that sounded like a miss fire. I brought it back. Lombard charged me $100 to test drive it and listen. A service was scheduled. The truck was there 4 days awaiting new plugs. When I picked it up I believe I was told the plugs taken out fired fine so were put back in. A few bottles of Octane booster were put in as well. There is some type of problem that needs to be fixed. I just don't trust Lombard any longer for service.

Oct 03, 2022 -

Lombard Ford responded

The thing is we found multiple noises and had to have you come in and drive it with the tech to make sure we are chasing the same sound. We got tech line involved and actually let them see what we were dealing with and they pointed us to a SSM that said a pinging sound with your motor is normal if you aren't using high quality gas and then told us to add Octane booster to see if the noise changes which we did and then we put in brand new spark plugs we didn't just put back the used ones because you had 2 codes in the system for misfire p0300 and p0316 which based on Ford's pin point tests lead us to a spark plug issue.

September 16, 2022

Great people great professional service! The service staff is sincerely friendly and happy to answer any and all questions. More

by JAMULHALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Sep 16, 2022 -

Lombard Ford responded

Sounds like you're happy with the service you received. Glad to hear it! Thank your for your review and we hope to see you again. Your friends at Lombard Ford

September 14, 2022

Easy to schedule the service, part available, taken on time for my appt. Staff very courteous and helpful! More

by BSICONOLFI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Sep 15, 2022 -

Lombard Ford responded

Thank you for letting us know how your visit was. We strive to treat our customers the same way we would like to be treated. Your friends at Lombard Ford

September 09, 2022

To much money for a oil change. 96 dollars, I will not bring her car down there again . More

by RONALDHAYES01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Sep 09, 2022 -

Lombard Ford responded

Unfortunately in the two years since your last oil change the price of parts and oil has jumped up. The synthethic and blends have gone up but that isn't the dealerships choice. We buy it from Ford I have coupons that I send out to try and help. I saw that we recommended tires due to the tire rot and that they are 4/32nds and 5/32nds and that we recommended rear brakes because the rotors are not good and you are at 4mm. I can see about helping you on the pricing since you didn't have the coupon for the oil change service. Also you used your Ford Pass points so it was only $8.27 but you will get credit with Ford pass for the full amount of the service work.

September 08, 2022

I was told if they changed out my battery in my truck the hard starting would stop and the truck would start normal. Well that did not work the truck still start hard More

by hepandyeti
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Cersoli
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September 08, 2022

Great people, great dealership, great service. It is always a pleasure doing business with them. More

by Gerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Sep 13, 2022 -

Lombard Ford responded

You're so gracious Gerry. Thank you for your business. Your friends at Lombard Ford

September 05, 2022

Great dealership. The guys are great, the service is great. Nice waiting room. I always enjoy visiting Lombard Ford. More

by Anniegirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Sep 06, 2022 -

Lombard Ford responded

Thank you again for the second review. Glad you enjoy your time with us. Your friends at Lombard Ford

September 01, 2022

Love Lombard. Great people, great service. Easy location, nice waiting room. See you all real soon! More

by Anniegirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jones, John Cersoli
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Sep 02, 2022 -

Lombard Ford responded

We're so appreciative for your business and it's always a pleasure to see you. Take care and be safe. Your friends at Lombard Ford

August 29, 2022

I have been a customer for years. Always happy with my experiences with the service department. More

by LAURA.MAREK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2022 -

Lombard Ford responded

We certainly appreciate you as a customer Laura. We can't thank you enough for your dedication to us, and we strive to make every experience a happy one. Stay safe. Your friends at Lombard Ford

August 26, 2022

We have been clients for years. Lombard is one of a small number of businesses where customer service has been and is always outstanding and reliable. More

by ROSELEEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2022 -

Lombard Ford responded

Thank you for your many years of loyalty to Lombard Ford and for taking the time to let us know your sentiments. We appreciate your business all these years. Your friends at Lombard Ford

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