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Lombard Ford - Service Center

Barkhamsted, CT

4.6
454 Reviews

454 Reviews of Lombard Ford - Service Center

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November 23, 2022

Easy to schedule, quick service and great price. High recommended utilizing their service department for any services you need. More

by ianm21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Nov 25, 2022 -

Lombard Ford responded

Always a pleasure to do business with you sir. Thanks for the kind words. See you in the future. Stay safe and happy holidays to you and yours. Your friends at Lombard Ford

November 21, 2022

Service was eh, Staff is pleasant. COMMUNICATION SUCKS!!!!!!!!!!!!!!!!!!!!!!! Thanks for the loaner tho, i enjoyed driving it. More

by babycakes2@prodigy.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
November 16, 2022

Kyle makes everything easy to set up. Very accommodating. Whether my truck or car, the service dept has fixed any and every issue promptly and without fail. Repair pricing has always be More

by nofaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Lombard Ford responded

Kyle's blushing right now. ;) So happy to hear we are hitting all the bases here. Thank you for taking the time to share your experience. Always a pleasure to serve you. Your friends at Lombard Ford

November 16, 2022

Treated fairly, very friendly, they followed through on promises, very easy car purchase, good experience More

by rbsenger308
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Lombard Ford responded

So happy to hear you're satisfied with your treatment here. You truly have a BEAUTIFUL vehicle! Wishing you many years of contentment. Let us know if you need us for any thing! Your friends at Lombard Ford

November 10, 2022

Just purchased a new vehicle and decided to decline dealerships warranty and purchase this warranty instead. Emma was very pleasant to work with. She was very prompt with her responses and I felt that More

by cb20012014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Lombard Ford responded

Thank you for your excitement and kind words! We really appreciate you, too, and we're here for you if you ever need us.

November 02, 2022

The service was quick and efficient. There was no need to ask the service personnel questions about how much longer it would take. More

by DGGOETZ_4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cersoli
Nov 03, 2022 -

Lombard Ford responded

Sounds like the perfect service visit! Thank you for your patronage and for taking the time to let us know your experience. Happy Holidays to you and yours. Your friends at Lombard Ford

November 02, 2022

My first time after I purchased my vehicle from them. I got there early and they were able to get me right in. Very friendly and nice and quick - More

by rosemarieibank
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Lombard Ford responded

So happy to hear your experience was a good one Rosemarie. We aim to please! See you next service. Your friends at Lombard Ford

October 17, 2022

I got there at 9:00am they said it would be ready in an hour or less. It was ready in 45 minutes. Everyone was nice and helpful. More

by MARIEH24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Lombard Ford responded

Thank you Marie for taking the time to share your experience. Always glad to hear folks are satisfied with our service. Your friends at Lombard Ford

October 03, 2022

Mixed feelings, good oil change . Difficulty with staffing and getting parts. Poor communication.Finishing repairs at another Ford dealership. More

by danceswsissors
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Greenberg
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Lombard Ford responded

I am sorry that we weren't able to get the part needed from the manufacturer before you left for Florida to get your family before the storm hit. We have no control on getting the parts needed from Ford especially on an almost 10 year old vehicle with 157k on it. We stock basics and things for the newer models but its impossible for us to stock everything. I will talk to your advisor about having better communication with you next time.

October 01, 2022

Very easy to schedule. service department friendly and able to answer questions. repair was completed on time and as promised. More

by Piet824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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