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Lombard Ford - Service Center

Barkhamsted, CT

4.7
461 Reviews

461 Reviews of Lombard Ford - Service Center

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March 29, 2025

Kyle and his crew are great! Always a smile and good conversation. He is efficient and conscientious. More

by ajuhlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Lombard Ford responded

We appreciate your kind words. We all strive to do our best for our customers. Thank you! Rob Lombard

March 27, 2025

Emma has taken care of my family and friends and their Ford cars and trucks for many years. She is the Best! We never think of buying an extended warranty from anyone else but Emma and Lombard Ford. Ve More

by habapple
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Honored a parts warrantee which greatly reduced the cost of repair. Highly ethical dealership I am happy to recommend to anyone shopping for Ford More

by PJGAHEBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lombard Ford responded

Thank you so much for the kind words. Our team always strives to do their best to serve our customers. We appricate our customers! Rob Lombard

March 03, 2025

We have been using Lombard Ford warranties since 2014 and are getting another one ! What an incredible savings and honored everywhere ! More

by Kathy
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Dew
February 11, 2025

Emma was quick to respond to my questions & quite helpful regarding an extended warranty for a used Expedition we just purchased. This is the 3rd extended warranty we’ve purchased from Lombard. Highly recom More

by jibby3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2025

Emma was VERY helpful in assisting me with my Extended Warranty Purchase. Pleasant, knowledgeable and ready to help. (accessible) Lombard Ford is lucky to have Emma on your team. Thank you! More

by bruce.sandacz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Lombard Ford responded

Thank you so much for the kind words. Emma has a vast knowledge of the Ford Protect Program and we are blessed to have her assisting our Extended Service Plan customers. We appreicate your trust!

January 15, 2025

Kyle is great, always positive, professional and kind. He is easy to reach and always keeps you updated on what's happening and next steps. More

by chelsie.lorenzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Lombard Ford responded

Hello Chelsie, Thank you so much for putting your trust in us. Kyle is a great asset to our team. We all strive everyday to do our best, We really appreicate you! Have a great day. Rob Lombard

December 31, 2024

Visit for an unexpected breakdown. Got us back on the road in an Excellent timeframe. Appreciate the support during this! More

by williamgreenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Lombard Ford responded

We are pleased that you are happy and that is all that matters to us. Glad we could help.

December 12, 2024

My opinion and response for the staff and services I work with and receive from Lombard Ford has not changed in last 6 years that I’ve been dealing with them - They are a pleasure to work with, not only on t More

by JDC58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Manns
Dec 13, 2024 -

Lombard Ford responded

We can't thank you enough for your business and your kind words. We appreciate any feed back from our customers. As far as the chairs go, we bought a few new ones a couple years ago but unfortunately they do get worn. We did remove the coffee machine during COVID a few years ago in order to keep our customers safe and we attempt to stay safe. Should you wish to have coffee, we do have a coffee maker. Mrs. Lombard feels its less "germy" for the employees to provide you with a cup of coffee. Should any one like a cup, simply ask any of us and we will be glad to make it for you. Be safe over the holidays and we'll see you in the new year!

November 27, 2024

Been doing business with them for years. This service problem took longer than expected but they had the expertise to solve it. Kyle is personal and informs me on updates for repairs. More

by LOOKINGFORMOOSE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Lombard Ford responded

We've appreciated your business over the years. Sorry it took a little longer than expected. Glad to hear Kyle kept you appraised during the wait. Thanks for the review. We hope next time we can get all Five stars. Enjoy your holidays and be safe. Your friends at Lombard Ford

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