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Lombard Ford - Service Center

Barkhamsted, CT

4.7
457 Reviews

457 Reviews of Lombard Ford - Service Center

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February 11, 2025

Emma was quick to respond to my questions & quite helpful regarding an extended warranty for a used Expedition we just purchased. This is the 3rd extended warranty we’ve purchased from Lombard. Highly recom More

by jibby3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2025

Emma was VERY helpful in assisting me with my Extended Warranty Purchase. Pleasant, knowledgeable and ready to help. (accessible) Lombard Ford is lucky to have Emma on your team. Thank you! More

by bruce.sandacz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Lombard Ford responded

Thank you so much for the kind words. Emma has a vast knowledge of the Ford Protect Program and we are blessed to have her assisting our Extended Service Plan customers. We appreicate your trust!

January 15, 2025

Kyle is great, always positive, professional and kind. He is easy to reach and always keeps you updated on what's happening and next steps. More

by chelsie.lorenzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Lombard Ford responded

Hello Chelsie, Thank you so much for putting your trust in us. Kyle is a great asset to our team. We all strive everyday to do our best, We really appreicate you! Have a great day. Rob Lombard

December 31, 2024

Visit for an unexpected breakdown. Got us back on the road in an Excellent timeframe. Appreciate the support during this! More

by williamgreenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Lombard Ford responded

We are pleased that you are happy and that is all that matters to us. Glad we could help.

December 12, 2024

My opinion and response for the staff and services I work with and receive from Lombard Ford has not changed in last 6 years that I’ve been dealing with them - They are a pleasure to work with, not only on t More

by JDC58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Manns
Dec 13, 2024 -

Lombard Ford responded

We can't thank you enough for your business and your kind words. We appreciate any feed back from our customers. As far as the chairs go, we bought a few new ones a couple years ago but unfortunately they do get worn. We did remove the coffee machine during COVID a few years ago in order to keep our customers safe and we attempt to stay safe. Should you wish to have coffee, we do have a coffee maker. Mrs. Lombard feels its less "germy" for the employees to provide you with a cup of coffee. Should any one like a cup, simply ask any of us and we will be glad to make it for you. Be safe over the holidays and we'll see you in the new year!

November 27, 2024

Been doing business with them for years. This service problem took longer than expected but they had the expertise to solve it. Kyle is personal and informs me on updates for repairs. More

by LOOKINGFORMOOSE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Lombard Ford responded

We've appreciated your business over the years. Sorry it took a little longer than expected. Glad to hear Kyle kept you appraised during the wait. Thanks for the review. We hope next time we can get all Five stars. Enjoy your holidays and be safe. Your friends at Lombard Ford

November 25, 2024

Very friendly and attentive in the service department. Had to wait a little longer than expected for a standard 30K mileage maintenance but the quality of work was excellent. More

by albertap14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Lombard Ford responded

Regrettably sometimes the service takes a little longer than expected, but we appreciate that you think the quality of work was excellent. We'll try to do better with the wait time next time you visit. Thank you for your patronage. Wishing you happy holidays. Your friends at Lombard Ford

November 22, 2024

Happy Thanksgiving to a great organization! We all have a lot to be thankful for More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Lombard Ford responded

Thank you Gerry for thinking about us. We DO have a lot to be thankful for and we wish you a Happy Thanksgiving as well. Your friends at Lombard Ford.

November 19, 2024

Always a pleasure working with Lombard Ford service dept, honest, efficient and friendly! I always use Lombard for my service needs. More

by MARKEY.4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Lombard Ford responded

We truly appreciate you using us for your service needs. It's a pleasure to have a satisfied customer such as yourself. Enjoy your holidays. Your friends at Lombard Ford

November 05, 2024

The service team at Lombard is top notch. They were ready for my appointment and handled everything as planned. I was able to get back on the road a few minutes early. I travel an hour to uti More

by Bill G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Lombard Ford responded

You're a favorite of ours. We appreciate your business and your attitude. We hope we'll be here for a long, long time and you will as well. Stay safe Bill! Your friends at Lombard Ford

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