Lokey Volkswagen - Service Center

I gotta let you know this last experience at Lokey was not good. I brought the car in for service last Thursday and had arranged to take the shuttle back home if the appointment was going to take a while not good. I brought the car in for service last Thursday and had arranged to take the shuttle back home if the appointment was going to take a while since I had things to accomplish before a business trip to the other coast the next day. I was assured it would be a quick experience, but two hours later the car was just being looked at. There was a possible manufacturer issue with my breaks which I am grateful that they fixed on the house. I was given a dealership car to drive until my car was fixed, which was very kind of the dealership, but the car had obviously not been inspected before being put in my possession and it was absolutely filthy inside. I called 5 times between Thursday and Saturday trying to find out whats going on with my car and no one ever called me back. I took it upon myself to come in Saturday and spoke to a gentleman whose name starts with the letter C (I wish I was better at remembering names) and he said my car wasnt done. I waited till 11 Monday and heard nothing so I called and was able to get ahold of Brian finally and he said my had been done but no one did the paperwork, but my car was in fact ready and I could come pick it up. While driving it home I felt like something was different about the way the car was driving, so I waited until my boyfriend got home from work so he could take it for a spin and tell me what he thought. He agreed the car was driving differently. I called to speak with Brian twice and was unable to reach him so I left a message. Its been a week today and I have yet to hear from anyone. This is just ridiculous and unprofessional. I'm incredibly disappointed. More

Great service , professional staff. enjoyed the journey! Will see all again. Happy 4th of July! enjoyed the journey! Will see all again. Happy 4th of July! More

Absolutely will never use this dealership again. No one has called me back or returned my email No one has called me back or returned my email More

Lokey service is just the best. . we have been taking our cars there for years. Everyone there is so helpful.. I want to give a special shout out to Brian Belviso and the mechanic Al . we have been taking our cars there for years. Everyone there is so helpful.. I want to give a special shout out to Brian Belviso and the mechanic Alex.. both super super employees More

An absolutely exceptional service provided by everyone! Friendliness, helpfulness and efficiency provides confidence in Lokey operations. Friendliness, helpfulness and efficiency provides confidence in Lokey operations. More

Outstanding work by Zackary and Brian kept me updated with detailed information every step of the way... in the end I am very happy with the overall experience with detailed information every step of the way... in the end I am very happy with the overall experience More

Lokey VW try to be accommodating. Getting you in when needed. This does help. Good customer service. Getting you in when needed. This does help. Good customer service. More

Usually very good service not so much this time. Two things were not completed to our satisfaction this time. Left feeling pissed off and disappointed. Hope we have better luck next time. Two things were not completed to our satisfaction this time. Left feeling pissed off and disappointed. Hope we have better luck next time. More

No update during my service until I asked for one. I was originally told my service would only take a short one few minutes to finish an update and it took over an hour. I was originally told my service would only take a short one few minutes to finish an update and it took over an hour. More

Got the job done right as always! ! Love this service department . Body shop was amazing thank u Cindy ! Love this service department . Body shop was amazing thank u Cindy More