Lokey Volkswagen - Service Center

Rating was for inside experience. Vehicle was brought in for passenger front window not working and passenger front door not locking ever, other doors operate properly. Solution is to Vehicle was brought in for passenger front window not working and passenger front door not locking ever, other doors operate properly. Solution is to order door handle which is expected to not work per staff then possibly order a door harness. Meanwhile they had car for 3hrs which first 2hrs car sat in parking lot untouched. 2nd car purchased from Lokey VW probably the last! Meanwhile wife has a 50k Vehicle that she doesn't feel safe driving from work. More

I was quite underwhelmed with my service experience. The car was returned unwashed and I felt as though the service dept was trying to overcharge me in an attempt to get me to sell my car to the dealer The car was returned unwashed and I felt as though the service dept was trying to overcharge me in an attempt to get me to sell my car to the dealer for way under market price. I won’t be getting my vehicle serviced here and I will be purchasing my next VW elsewhere. More

Always, professional, helpful and courteous. Even late Saturday afternoon. Great Team and Dealership. Thank you for your help! Even late Saturday afternoon. Great Team and Dealership. Thank you for your help! More

The dealership service was great. Nice waiting area with refreshments and seating. Service was fast. And done right Nice waiting area with refreshments and seating. Service was fast. And done right More

Brian was excellent when he started several years ago. Now he pills off max from client. He never answers calls, I had to complain. Once I told him he charges me for product twice as much as on their part Now he pills off max from client. He never answers calls, I had to complain. Once I told him he charges me for product twice as much as on their part sale online of the dealership. He right away talked to parts department and they made prices invisible for customer. Choosing him as advisor, be ready to overpay. More

They always do a superb job with any service needing to be done. Thank you be done. Thank you More

Always easy to get appointments. Everyone friendly and knowledgeable.If they don’t know answer will find some one that does Everyone friendly and knowledgeable.If they don’t know answer will find some one that does More

never contacted us to let us know the car was ready for pick up. When I called to find out, they said they left a message. I told them that the number I gave them did not have voice mail. pick up. When I called to find out, they said they left a message. I told them that the number I gave them did not have voice mail. More

Great service, very knowledgeable staff. Always friendly and attentive. Convenient shuttle service for a ride to and from anywhere needed Always friendly and attentive. Convenient shuttle service for a ride to and from anywhere needed More

The men managing the service department are the best. Professional - courteous- knowledgeable seems to be their goal Professional - courteous- knowledgeable seems to be their goal More