Lokey Volkswagen - Service Center

My experience with Lokey was horrible. Your service manager (Dale Krutzik) and the mechanic (Brett) was obviously trying to rip me off. I spoke with Dale several times on the phone before having my ca manager (Dale Krutzik) and the mechanic (Brett) was obviously trying to rip me off. I spoke with Dale several times on the phone before having my car towed in to the service department. He continuously reassured me that it was just a battery that I needed, that all the signs my car was showing was from a dead battery. Once there he continued to say it was the battery, don't worry. After being there an hour, he came back with $6000 worth of repairs. These were written on a normal estimate sheet with your letterhead. He said that I had to do at least $5000 worth of repairs in order to even drive the car out of the service department. He claimed I had a bad battery, alternator, several hoses, brake booster hose, valve cover gaskets, and several other things. I was shocked and asked him to give me a written estimate that I could show my spouse. He said that he could not give me the estimate on the paper he had written it up on but he would type in on another page for me. He did type it on a plane white piece of paper with no date, letter head or signature of any kind. He then took me into the garage to show me my car which was apart in pieces. He showed me a thimble shaped part with a hole in it and said it was an important part of my engine and that the car could not run without it. He said the engine was boring a hole through this important part. He also told me that oil was leaking from my Turbo cut off valve into the computer brain and would short circuit the whole car if I did not get that fixed. He introduced me to Brett, the mechanic, and said that I should only talk to him or Brett if I call in to the service department. I told him I could not afford these repairs. He said that he would be off work the next day and I should not speak with the other department manager, either wait until he returned of talk with Brett only. I felt they were both very shady. I felt they were both trying to take advantage of me being a woman by myself at the dealership. My father was a mechanic and my brother is a district manager for "Just Breaks" I spoke with both of them and read the list to them and they told me they believed that Lokey was trying to rip me off and I should tow it out of there and take it to another mechanic. I did tow it on Monday. I went over the list with the new mechanic. He checked everything on the estimate given to me by Dale. My battery was fine. I did need an alternator. Nothing else on the list was wrong with my car. My repairs were $600 instead of $6000. My car is running great. I am posting this experience to every review website that I can find. I hope I can help other women from getting robbed at your business. More

The first time I took my car to Lokey Volkswagen for service, I brought my car home and it leaked oil all over my garage. Strike one! I brought the car back so they could correct the problem. They said service, I brought my car home and it leaked oil all over my garage. Strike one! I brought the car back so they could correct the problem. They said it would take 45 minutes, but instead I waited for 4 hours. Strike two! The third time I took my car for an oil change, I picked it up and noticed a huge dent in the driver side door. Someone in their service department dented the car and never brought it to my attention. Luckily I saw the dent before taking the car home. Strike three! This service department is the worst I've seen, and I will never go back. I'd rather drive 40 minutes to the next closest Volkswagen dealership for my service. More

I had a Phaeton which was serviced at Lokey VW for the past two years. Service was always done as scheduled/promised, ride back/forth to the dealer to make it easy. Dale was excellent at finding a service past two years. Service was always done as scheduled/promised, ride back/forth to the dealer to make it easy. Dale was excellent at finding a service solution that would solve the problem without busting my budget. Car always washed and cleaned when i picked it up. I am used to a high level of service from BMW and MBZdealers, and Lokey VW did an excellent job as well. More

Worst dealership and service I've ever been to. The service department is slow and has no idea what they are doing. In 2 days I was told 2 different stories. service department is slow and has no idea what they are doing. In 2 days I was told 2 different stories. More

I had to do maitanance for 40 000miles. Dale estimated this maitanance for $800. I started calling every other dealerships. The highest price they gave me was $400 this maitanance for $800. I started calling every other dealerships. The highest price they gave me was $400 More

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