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4,441 Reviews of Lokey Nissan - Service Center
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August 08, 2018
Poor customer service This is my 2nd time visiting after purchasing a new vehicle from Lokey Nissan and I have been extremely disappointed both times with the lack of custo This is my 2nd time visiting after purchasing a new vehicle from Lokey Nissan and I have been extremely disappointed both times with the lack of customer service and honesty. Both times I was told that they would clean my vehicle and it has yet to be done. When I questioned this, I was again reassured it was done even though it was clearly not done. Everyone there needs a lesson in customer service from Dayton Andrews. All the male employees will talk down to you and will not have any respect for you or your time. Too bad I have a new vehicle under warranty or I would be going elsewhere. More
by gatorpharmacy85
Verified CustomerEmployees Worked With
J.D.
August 08, 2018
Time Flies when you’re Relaxing I came in for an oil change with no appointment. They where still able to squeeze me in and it was less than 2 hours!!! The best part is in that time I came in for an oil change with no appointment. They where still able to squeeze me in and it was less than 2 hours!!! The best part is in that time they did the 5000 mile inspection and washed the car up brand new. Its the 4th or 5th car my family has got from Lowkey and we’ve been loving there services since the late 90s. More
by vaughhenry4
Employees Worked With
Mike Parrish
August 08, 2018
Horrible O I made an appointment for an oil change and to have my door handle repaired on 7/28. When I got to Lokey I was told by Harrison that the door handl O I made an appointment for an oil change and to have my door handle repaired on 7/28. When I got to Lokey I was told by Harrison that the door handle I had brought with me was broken and they would have to order a new one. I made an appointment for Wednesday morning. When I got there on Wednesday they said that no one had ordered the door handle. They were very apologetic but I had to come back on Friday. I left the car there Friday and got a call to say the car was ready and that they were able to use the original door handle and save me $130. The same door handle that was supposedly broken and no good. When I picked up the car and put the air on the driver's side vent only blew hot air.. I brought the car back the next morning and was told they could not fix it and that I had to bring it to the Lincoln dealership. They did not have a mechanic look at the car. I brought the car to a local mechanic who had no problem fixing it. Needless to say I will not be returning to your dealership. More
by Sad
Employees Worked With
Harrison
August 08, 2018
Inconsiderate I dropped my car off at the dealership at my appointment time which was 9:30 a.m. I was told that the person doing the tint was running a half hour be I dropped my car off at the dealership at my appointment time which was 9:30 a.m. I was told that the person doing the tint was running a half hour behind. I was informed that it only takes an hour and a half to do the tinting. My daughter picked me up and took me to her house. When I called at 1 p.m. to see if my car was done, I was told that he was still working on it. I'm curious why it took so long to do a job that should have only taken an hour and a half. I was contacted at 2 p.m. to come pick my car up. A total waste of my day! Extremely inconsiderate of my time! I will not be bringing my vehicle back there nor will I recommend Lokey to anyone that I know! More
by Triss
Employees Worked With
August 07, 2018
Excellent service I use my Titan XD for travel and am frequently out of town. I was right at my 15,000 mile service and had to go back out of town. I just showed up wit I use my Titan XD for travel and am frequently out of town. I was right at my 15,000 mile service and had to go back out of town. I just showed up without an appointment and Anthony took me right in and got the job done quickly. I always get this type of service which is why my family is on their ninth vehicle from Lokey Nissan in 10 years. More
by sg1pilot
Employees Worked With
August 07, 2018
Great oil change My service advisor, Chuck is the best. He explains everything in a way that is easy to understand about future work. He is the best My service advisor, Chuck is the best. He explains everything in a way that is easy to understand about future work. He is the best More
by WOLFLADYINAZ
Employees Worked With
August 07, 2018
Helpful Thomas was very helpful in selecting my new Nissan Roque. Their whole team seemed to work together to make my transition from my Altima to my new Rogu Thomas was very helpful in selecting my new Nissan Roque. Their whole team seemed to work together to make my transition from my Altima to my new Rogue seamless. Thanks. Started in service and ended up with a beautiful new car! Love it! More
by UFGATORRDH
Employees Worked With
Thomas Perich
August 06, 2018
Oil change. On July 13th I had a scheduled appointment, 3:00, for an oil change. It appeared to be a busy time...my car sat for over 30 minutes just waiting to b On July 13th I had a scheduled appointment, 3:00, for an oil change. It appeared to be a busy time...my car sat for over 30 minutes just waiting to be taken to service department. Total time was 1 1/2 hours, (4:30,) for an oil change! However, the lounge is a lovely place to wait...just glad I had that much time available to wait for my car...wish I was told ahead of time how long the service would take. BRB P.S. On July 30th, my car would not start. I called AAA for a jump-start and quickly drove to Lokey"s. (My 7 year Nissan batter was only 13 months old.) Diagnosis: a loose terminal. I believe this may have happened on 7/13 during my oil change. More
by BRILEYBAKER
Employees Worked With
Not sure.
August 06, 2018
Went for oil change, left with new car. I went for a oil change and ended up getting a new car.its my 3rd Nissan and the people there are great. Thank you I went for a oil change and ended up getting a new car.its my 3rd Nissan and the people there are great. Thank you More
by GARCIA.SHEILA35
August 06, 2018
Excellent service Bought my new car with tint to be added my salesman made an appointment for me and we dropped the car off and it was done right away Bought my new car with tint to be added my salesman made an appointment for me and we dropped the car off and it was done right away More
by butchpetrello
Employees Worked With
Jorge Scott
