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4,441 Reviews of Lokey Nissan - Service Center
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August 27, 2018
Service Department Lied To Me Twice I received an airbag recall notice from Nissan. I contacted the 800 number and based on my zip code they recommended I take my 2011 Nissan Versa to L I received an airbag recall notice from Nissan. I contacted the 800 number and based on my zip code they recommended I take my 2011 Nissan Versa to Lokey for the repair. I called Lokey directly and gave them my VIN which they correctly read back to me. They told me that my car was not recalled. I called the Nissan 800 number back and told them what Lokey told me. They called the dealership directly and Lokey agreed that my car was recalled and not just for the airbags but also for struts (LOKEY LIE #1). I then called the dealership and scheduled my service appointment for the next Tuesday. I received two emails and a voicemail message reminding me of my appointment. Within fifteen minutes of my voicemail message I received another voicemail from Lokey saying that the inflators were on back order and that I would need to reschedule. I called the Nissan national number again and they contacted Lokey directly and determined that they were not out of inflators (LOKEY LIE #2) and transferred me to the dealership. Lokey had already deleted my appointment and claimed to have no record of it. That was fine with me as I had lost all confidence that the service department would actually do the required repairs. I called the National number back and they recommended another dealership. More
by wardguy
Employees Worked With
The only employee name that I wrote down is Courtdney
August 27, 2018
Could have done much better I was in a production problem between the mechanical service and the collision center which resulted in extra time to get my car back. If I wanted a I was in a production problem between the mechanical service and the collision center which resulted in extra time to get my car back. If I wanted an update I had to call. Each time I was promise that specific actions will be done to discover the next time that it was different. Per what I was told, an experience of 2 to 2 weeks and 1/2 became a 4 weeks work. I asked to talk to the manager and he was never available and never call me back. The last thing: I was told that the car will be clean when I will pick it up. When I came to pick it up,It was not. I had big marks of "water" on all the windows. I don't know what it was but it was very difficult to take off. More
by MMC
Verified CustomerEmployees Worked With
August 27, 2018
As always my experience was the absolute best with Chuck. Lokey Nissan service department is great. I always work with chuck..... he is very thorough and Takes a care of details. Can't say enough about the Lokey Nissan service department is great. I always work with chuck..... he is very thorough and Takes a care of details. Can't say enough about the overall experience. More
by FINNCORPORATE
Employees Worked With
August 27, 2018
Great customer service as usual I recently woke up to a dead battery in my Rogue. I called the dealership before I called AAA, and I was told just by describing my car's symptoms wha I recently woke up to a dead battery in my Rogue. I called the dealership before I called AAA, and I was told just by describing my car's symptoms what the problem was, better than AAA could predict. AAA tried to tow me to another shop, but I refused, because I know the level of service that I always receive at Lokey Nissan. Even without an appointment, on an otherwise very busy day, the dealership allowed me to bring my car in and I was on my way again within 90 minutes. More
by ptate8251
Employees Worked With
August 26, 2018
Not your typical dealer experience I own a Mini Cooper, this dealer treats me far better than the Mini Cooper dealer who has a tendency to tell me the estimate to fix my car is $2,000 p I own a Mini Cooper, this dealer treats me far better than the Mini Cooper dealer who has a tendency to tell me the estimate to fix my car is $2,000 plus. I’m not sure if Lokey wants it to be known how fair they are even outside the Nissan brand they sell, but I will always trust them far more for my repair needs. And they actually fix your problems. You don’t have to keep coming back because they failed to fix what was wrong. Who knew there was such a great auto dealer to chose from? More
by BOBOANDKEN
Employees Worked With
August 25, 2018
Excellent Service Experience! Brought my Nissan Juke in because I had been told at another Nissan dealership that I needed a battery... although the current battery had been replac Brought my Nissan Juke in because I had been told at another Nissan dealership that I needed a battery... although the current battery had been replaced less than a year and a half ago at this same dealership. When I asked why the battery was going bad in such a short period of time, the service advisor said, "it was probably just a bad battery". I then called Lokey and spoke with Service Advisor, Matt Kasper. He told me to bring it in and that because of the short interval between the replacement and the cells "going bad", it would be covered under warranty. Throughout the entire transaction, Matt was customer focused and demonstrated the highest level of customer service and concern for my satisfaction. He is truly excellent! The facility is new and quite fabulous. I highly recommend this dealership for anyone needing to service their Nissan. Ask for Matt. More
by Brightwater215
Employees Worked With
Matt Kasper
August 24, 2018
Great customer service!!!! I've been going to this dealership for over 3 years and the service is juts excellent. They explain everything very well and are very patient. I've been going to this dealership for over 3 years and the service is juts excellent. They explain everything very well and are very patient. More
by LVALENCIA602
Employees Worked With
August 24, 2018
Awesome service! Chuck and his service team always go above and beyond the call of duty to their customers! I would recommend this staff and facility highly! Thanks Chuck and his service team always go above and beyond the call of duty to their customers! I would recommend this staff and facility highly! Thanks everyone for making my service experience enjoyable! We are considering purchasing our vehicle when the lease ends! More
by R Furniss
Employees Worked With
Other Employees :
I would like to thank Jimski the courtesy van driver for transportation with a smile to & from the mall!
August 24, 2018
Satisfactory Overall the service was fine. The man who greeted me at my car when I pulled in was rather gruff - borderline rude. Perhaps he needs a reminder to n Overall the service was fine. The man who greeted me at my car when I pulled in was rather gruff - borderline rude. Perhaps he needs a reminder to not be so grumpy. More
by ROSEBEAMFL
Employees Worked With
Harrison James/324
August 24, 2018
Well run service center! Working with Loley all the way around has been a great experience. From sales (Mike Murray) to finance to now service....Lokey is top knotch!! Tha Working with Loley all the way around has been a great experience. From sales (Mike Murray) to finance to now service....Lokey is top knotch!! Thank you Mr. Lokey for running such a great organization with people who will go the extra mile!! More
by JADINO71
Employees Worked With
Other Employees :
Mike Parrish, Thomas Wilkins
