Lokey Nissan - Service Center

Great service Chuck is awesome. Love dealing with all the service advisors at Lokey. Have been a customer since 2011, never had them try to sell me anything that wa Chuck is awesome. Love dealing with all the service advisors at Lokey. Have been a customer since 2011, never had them try to sell me anything that wasn’t necessary. More

Service Very courteous and efficient. I was waiting while the service was done and my car was back sooner than estimated and even with a complimentary car w Very courteous and efficient. I was waiting while the service was done and my car was back sooner than estimated and even with a complimentary car wash. More

Service Experience When I visit Lokey Nissan for service I'm always greeted by a young man who examines my car an leaves a marker on the windshield for there use as I ex When I visit Lokey Nissan for service I'm always greeted by a young man who examines my car an leaves a marker on the windshield for there use as I explain what I'm there for. Then I'm directed to go inside an see the Service rep, who is Usually Chuck S. I'm sorry Can't pronounce it lol.... Where he takes an writes up my service, then I proceed to the lounge an wait while it's being done, very comfortable chairs an plenty of coffee an snacks an such there. When my car is done Chuck comes an gets me, explains what has been done, I sign paperwork an hands me my keys. An I'm off... More

Review As usual I have had an exceptional experience at Lokey Nissan. Customer service was excellent and they took care of all my needs without a problem. T As usual I have had an exceptional experience at Lokey Nissan. Customer service was excellent and they took care of all my needs without a problem. Thank you so much for the great service. More

Great Service Whenever I visit Mr. Kevin Massey at Lokey Nissan I know that he will ensure I receive the most thorough overall car inspection from the great service Whenever I visit Mr. Kevin Massey at Lokey Nissan I know that he will ensure I receive the most thorough overall car inspection from the great service department you have. Anything that needs to be fixed or replaced is explained to me by Mr. Massey before proceeding with the job. The atmosphere is one of "we welcome you and we are here to service your safety needs". The goodies and comfortable accommodation while waiting is awesome! I am not an employee or associated with any dealership/service center. More

Nothing to complain about Rep went over details of car when it was done with service... report came back great also got my car washed and vacuumed nice service Rep went over details of car when it was done with service... report came back great also got my car washed and vacuumed nice service More

Diana gave exceptional customer service! I was extremely impressed with Diana. She smiled and acknowledged me as soon as I walked up to the counter, was kind, and genuine. She promised me th I was extremely impressed with Diana. She smiled and acknowledged me as soon as I walked up to the counter, was kind, and genuine. She promised me that my car service would be finished by 10:45 and it was actually done 20 minutes earlier. I have been leasing Nissans through Lokey for 5 years. I have had many oil changes with them. Most of the service department associates are polite, but Diana took it to the next level. I didn't feel like just another customer to deal with, I felt she actually cared about me as a customer. Personally, I recommend Lokey get more service associates like her. I've had some sub par experiences with the guys at the front . I have felt like I was being talked at instead of talked to. One guy didn't acknowledge that I was standing in front of him for several minutes. When he did speak to me he told me l was checked in and the waiting lobby was over there. Then I asked him why my brakes were squealing and he went on a 15 min rant about how that's normal and some pseudo physics about how not every car starts at the same place so I wouldn't hear their breaks squeal. Then he goes on another tangent(10 min this time) about the survey and if I give perfect scores I could get $25 in my account. The whole interaction seemed disingenuous because he didn't even say hello or anything but when he wants me to fill out the survey he talks. Nobody wants to hear about a survey for ten minutes. I've also dealt with a manager there that was supposed to refund me $100 and even gave me his cell phone number. I thought wow he really does care. Nope. He stopped answering my texts and didn't return my calls. I eventually gave up because I figured $100 wasn't worth the aggravation. The reason that he was going to give me $100 was because the sales associate that leased me the Sentra I have now told me that my mileage overages would be forgiven because I was leasing through Nissan again ( last car was an Altima ) . I figured lesson learned because I was ignorant to how lease renewals work. I know Lokey tries to give excellent customer service, however, that's hasn't been my experience at times. I'm honestly thinking of going with another dealership when my lease is up. Lokey is convenient but there are so many other places to go. On another note, the work that I have had done at Lokey has always been quality. The collision center associates were wonderful. I like how the people on the sales floor don't descend on you to try to sell you a new car when your just sitting there waiting for an oil change. I like the lifetime free oil changes. You have to book a bit in advance though because the good spots fill up fast. They also will wash and vacuum your car for free, big plus. They also keep snacks and coffee for you while you wait. Lokey isn't all bad, they have some great points. It's just that interpersonal interactions carry a lot of influence with me. More

My experience I think the team there is very knowledgeable hands on and dedicated to helping their customers feel like they are part of the family. I would recommen I think the team there is very knowledgeable hands on and dedicated to helping their customers feel like they are part of the family. I would recommend Lokey to my entire family thank you for being a caring company. More

Outstanding Anthony is great employee and person. He is polite laughs and very honest. Great to work with. He is an asset to Lokey and the Nissan brand. Love my Anthony is great employee and person. He is polite laughs and very honest. Great to work with. He is an asset to Lokey and the Nissan brand. Love my Nisssan! More

The service guys are the best The service department employees are always helpful and have great customer service! They’re friendly and always go the extra mile to keep me informed The service department employees are always helpful and have great customer service! They’re friendly and always go the extra mile to keep me informed in detail of what needs to be done and why. More