Lokey Kia - Service Center

Very disappointed with the service I received from Lokey Kia service. While out of town I brought my 2022 Kia Sorento in for an urgent service. I was told that I would receive a call when the vehicle was l Kia service. While out of town I brought my 2022 Kia Sorento in for an urgent service. I was told that I would receive a call when the vehicle was looked at and when they knew what repairs would be needed. Instead I received a text message saying I would need a new radiator and that even though it was a 2022 they were not doing this as a warranty but that I needed to approve the $1500+ charge via text. The service department was extremely difficult to reach on the phone to discuss the issues they wanted approved over a text message. After calling 5+ times I was able to reach someone who said that basically a “rock” caused the damage and that I needed to go through my auto insurance. I needed to get a few things out of the car since I needed to get back to work and when I was there I was told by another service advisor the damage was done by a bug. At that point I requested pictures to be sent to me and it took more than 3 days to get those pictures. My local dealership called down and they were told that it was a rock that did the damage. Having no choice but getter a new radiator I paid cash for the radiator. But the problems didn’t stop with the new radiator. I ended up stopping half way home between Clearwater and North Florida and notice a smell coming from the car. Upon checking the coolant reservoir there was less the recommend amount of coolant in the tank. I reached out to Lokey and they said I could turn around and let them look at the car again and have more fluids put in. I was able to take the slower back roads and made it to my local shop who was able to add fluids at no charge for me. I would not recommend Lokey Kia to anyone needing their car serviced for urgent or routine needs. More

Gave us a solid opinion of what our Kia needed. No work was done on our car. It required a fix at the dealership that made the problem worse. No work was done on our car. It required a fix at the dealership that made the problem worse. More

It was good service and fast friendly employees, but not thrilled that I'm getting request to survey months after I had the service and already did a survey. thrilled that I'm getting request to survey months after I had the service and already did a survey. More

The guys were helpful and responsive and stayed in touch with me through the process with me through the process More

Excellent service and able to squeeze us into their schedule. The service department is a key reason why we keep buying our vehicles at Lokey. schedule. The service department is a key reason why we keep buying our vehicles at Lokey. More

Employees were very nice and very willing to help but the service center was old and needs to be updated. service center was old and needs to be updated. More

Top tier excellent service department. Prompt, polite, knowledgeable and get the work done right the first time. Prompt, polite, knowledgeable and get the work done right the first time. More

great job . coutersed, count. excellent . on time. fast , on time.reliable, trust.,do the job right, coutersed, count. excellent . on time. fast , on time.reliable, trust.,do the job right, More

Great customer service and really appreciate their fast response Thank you Mr Wade Morris and Mr Robert response Thank you Mr Wade Morris and Mr Robert More

Always great service at oil change and Paul Pavletic is my go to guy for new cars when needed my go to guy for new cars when needed More