Lokey Kia - Service Center

Called me and told me there was a recall on my windows. Service advisor agreed. When I was outside waiting for ride advisor told me no recall?? 3 windows inop on 2017 Sportage (factory defect). Then adviso Service advisor agreed. When I was outside waiting for ride advisor told me no recall?? 3 windows inop on 2017 Sportage (factory defect). Then advisor told me $324 to repair 1 window. 2 hours later calls mre and says $540 to repair 1 window. This is the same window this dealership repaired 11 months ago for $350? Spoke to service manager unhelpful...did not care...requested call from manager of dealership...5 days later...no call...Still cannot believe the bait and switch tactics...Recall? No recall $540 per window...Still have 2 inop windows...No customer service at this dealership More

Great service. Great Rep!!! Out in 45 minutes!!!! And, I got to watch my favorite show while waited...fixer upper, of course. Great Rep!!! Out in 45 minutes!!!! And, I got to watch my favorite show while waited...fixer upper, of course. More

Dave, who handled my repair, was the best and so courteous!! he made my entire lokey experience easy and seem less. courteous!! he made my entire lokey experience easy and seem less. More

Everything from booking the appointment to notifying me of any additional work to being completed, they communicated each time promptly. The staff was courtious and handled the service experience the way of any additional work to being completed, they communicated each time promptly. The staff was courtious and handled the service experience the way it should be. Thank you. More

Called today and still no news on seat. Will call again on monday. Cheers to all. Will call again on monday. Cheers to all. More

Great service with the car but terrible long backup with the scheduling tell you about a little over 1hr and took 2hr and 30 minutes need to make improvements with scheduling the scheduling tell you about a little over 1hr and took 2hr and 30 minutes need to make improvements with scheduling More

I have been going to Lokey for 9 years and I feel like family with them! They always treat me right and keep my car running perfectly smooth. And my 2013 Kia Soul is an absolute gem! This is the first veh family with them! They always treat me right and keep my car running perfectly smooth. And my 2013 Kia Soul is an absolute gem! This is the first vehicle that I have ever owned that I want to keep and not trade in because it's perfectly made and never seems to have a problem! So with a great friendly dealership with excellent mechanics, and a wonderfully made vehicle, I'm a Lokey customer for life! More

Service was prompt and quick. Everything explained thoroughly. No hard sales while we waited. Comfortable waiting area. Everything explained thoroughly. No hard sales while we waited. Comfortable waiting area. More

I do not dislike this dealership. I enjoy the waiting area and the complimentary wash after my oil change. However, i have seen other customers receive much better customer service th I enjoy the waiting area and the complimentary wash after my oil change. However, i have seen other customers receive much better customer service than I received. More

It wasn’t a lovely experience. They had my car for 3 hours doing Nothing. No one called me to inform me about stuff I needed to know , or to call to let me know when my car will be They had my car for 3 hours doing Nothing. No one called me to inform me about stuff I needed to know , or to call to let me know when my car will be done. Didn’t get answers for my car diagnosis. Didn’t get my car washed as requested. I am not happy More