Lokey Kia - Service Center

Right hand doesn't know what left hand is doing. Unorganized. Overly crowded. Don't care for it at all. Unorganized. Overly crowded. Don't care for it at all. More

The people that work here are always helpful, polite, and professional. They go out of the way to make sure you are satisfied. professional. They go out of the way to make sure you are satisfied. More

I have free oil change with my purchase this makes it worthwhile traveling that far worthwhile traveling that far More

Waiting room is always clean staff is very friendly prices are not to bag only problem I had was the person who checked me in told the person working on my car to go ahead and put a plug in my tire wit prices are not to bag only problem I had was the person who checked me in told the person working on my car to go ahead and put a plug in my tire without asking me first which cost me 40 some odd dollars that I really didn't have extra to spend. That's all I have to say More

Originally I was told I have to make an appointment but due to the urgency of my problem they were able to squeeze me in and I am grateful! due to the urgency of my problem they were able to squeeze me in and I am grateful! More

Was good fairly quickly / not so much pressure to sell other services & the intake of cars needs to be better other services & the intake of cars needs to be better More

The attendant at the service station was very friendly and nice, usually someone asks me if i want my car to be washed/vacuumed but i forgot to ask and I'll just remember to ask next time. and nice, usually someone asks me if i want my car to be washed/vacuumed but i forgot to ask and I'll just remember to ask next time. More

Fantastic customer service during the entire maintenance service on the vehicle. The dealership and staff are outstanding! service on the vehicle. The dealership and staff are outstanding! More

The wait was short but they provided proper updates and concerns that I may need to look into concerns that I may need to look into More

For the last 3 years, I have been happy with the service I have received (mostly oil changes) at Lokey Kia. That changed a few weeks ago when my wife brought her 2019 Sorrento in for service. The ABS light I have received (mostly oil changes) at Lokey Kia. That changed a few weeks ago when my wife brought her 2019 Sorrento in for service. The ABS light was on and a sensor needed to be replaced. In addition, the brakes on this vehicle constantly squeal when driving slow and slowing down to a stop. She asked them to look at this and was told that the brake pads were within acceptable specs. She was then offered the option to have the rotors turned at a price of $400. This is RIDICULOUS and totally UNACCEPTABLE for a 3 year old vehicle with 20,000 miles. Not only do I have a factory warranty, but I also paid thousands for an extra maintenance service plan. From a customer service perspective, there is an issue with the brakes (annoying squealing) that should be addressed. Whether it is turning the rotors or simply applying some anti-squeal lubricant to the back of the pads, I believe that Lokey Kia should have made this right for the customer (would have been a very easy and cheap fix for Lokey) and it should be included in the maintenance plan. A lost key fob and a bad/dead battery are included, but a simple brake fix is not? I'm very unhappy with this latest service and will likely NOT buy another new vehicle from Lokey. Dealerships should strive to keep their customers happy with little, inexpensive service-related items that make a difference, prove you care, and show you want the customers' future business. More