Lokey Kia - Service Center

Lokey Kia Service Center Lokey Kia continues to exceed my expectations of great service with our Kia Soul. Not only are the staff professional and extremely courteous, they go Lokey Kia continues to exceed my expectations of great service with our Kia Soul. Not only are the staff professional and extremely courteous, they go out of their way to make you feel comfortable while at the service center. In addition they clearly 'know their stuff' and are able to answer all questions right away. Highly recommend the service center at Lokey Kia! More

Excellent Service!! I own a 2014 Kia Sorento with 19,660 miles on it. It has been totally maintained and looks brand new! So even though I do not put a lot of miles on it I own a 2014 Kia Sorento with 19,660 miles on it. It has been totally maintained and looks brand new! So even though I do not put a lot of miles on it, I always take advantage of the free oil changes that Lokey Kia offers. When they had a recent recall, they contacted me to see if my vehicle was affected and found at that time it was not. But now while it was in for its oil change, they heard a knocking, that I did not hear, and completely replaced my engine!!! And included a 15 year unlimited miles warranty! I love a company that stands behind its product and service. The service center manager Derek Croucher was awesome! More

Got in and out in a timely manner It is a very comfortable atmosphere and I've never felt bullied or forced into any reccomended service which is a huge plus in my book! It is a very comfortable atmosphere and I've never felt bullied or forced into any reccomended service which is a huge plus in my book! More

Accommodating and thorough Always have a good experience with the service people. They provide their service in a quality manner and are acommodating with my schedule.. Thanks Always have a good experience with the service people. They provide their service in a quality manner and are acommodating with my schedule.. Thanks for your work More

Service Review Service person kept me informed Time spent fair Waiting room excellent E-mail confirms excellent Price for services rendered fair Price for 1500 Service person kept me informed Time spent fair Waiting room excellent E-mail confirms excellent Price for services rendered fair Price for 15000 mile checkup seems high More

Quick Service Had a appointment for a oil change and was in and out fast. Even for a Saturday. Isabel did a great job taking care of me. Thank you! Had a appointment for a oil change and was in and out fast. Even for a Saturday. Isabel did a great job taking care of me. Thank you! More

very helpful I had a oil change on our car and during, the service tech noticed worn tires, wheels out of alignment and a nail in the sidewall of one tire. Dealers I had a oil change on our car and during, the service tech noticed worn tires, wheels out of alignment and a nail in the sidewall of one tire. Dealership offered me a discount on alignment if I were to purchase new tires. They offered me a tire deal, if I purchased 3, I received the 4th one free. So I made another appointment to have 4 new tires and an alignment. Had that appointment today. Car drives and handles so much better. Thank you Lokey Kia. More

Completed work i did not authorize Was having problems with the puah button start in my vehicle. I called aaa they came out to test the battery they said the battery was fine so i took Was having problems with the puah button start in my vehicle. I called aaa they came out to test the battery they said the battery was fine so i took it to lokey to find out what was wrong as my car is inder warranty. They told me they would take a look at it..2hrs later i see my car pull out of the garage. In the two hrs i sat there noone told me what they had found or ask my permission to fix the vehicle. I told the service tech that the vehicle was finished. He then proceeded to tell me it would be $350 as it was the battery. I told him aaa told me my battery was fine and i never authorized them to replace the battery. He said fine i would have to wait they will rip it out and i can take it somewhere else....i wasnt about to wait another two hrs so i said no give me the old battery so i can make sure it was dead he said no he would have to charge me. I will be complaing to Kia Corporate as well. More

Horrible Service Department!!!! bunch of crooks!! These people took advantage of a 67-year-old widow when her air conditioner stopped working. Having bought the car at the dealer, we went to to get an These people took advantage of a 67-year-old widow when her air conditioner stopped working. Having bought the car at the dealer, we went to to get an estimate and the Service Manager told her the repair will cost $1200...when 9 months earlier the same dealer Lokey Kia in Countryside replaced the compressor and supposed to have 12 months warranty. They gave us the runaround stating that the air conditioner was not working for other reasons...after a while trying to find solutions and trying to understand why was the air conditioner not working...they decided to do a better price... $1100...feeling robbed, we took the car to another repair shop in Tampa...only to be surprised that the total repair cost only of $70.00...that's right!! I thought about calling the dealer back to complain but just the thought of the Service Manager saying I apologize or I am sorry didn't seem to be enough SO, public information and/or reviews online like this one will probably cost them some business and hopefully people will think twice before taking the car to them...they are a bunch of crooks that should be fired! More

Poor service Brought the car in for a 'free' oil change. My son picked it up and the next day noticed the oil light was on He opened the hood and saw the whole en Brought the car in for a 'free' oil change. My son picked it up and the next day noticed the oil light was on He opened the hood and saw the whole engine compartment was covered with oil . He called Lokey Kia at 1:00 pm and they said they would have a truck tow the car to the dealership. Then my son looked again at the engine and noticed the oil filler cap was on the radiator mount, obviously they never replaced it after changing the oil. After waiting a couple hours he called Lokey again and was told to wait. The tow truck finally arrived at noon the next day !! Lokey service somehow changed their screw-up into HIS problem So the finally got the car and said 'It won't be ready till tomorrow' This is even though THEY KNEW it was their error, the service rep even mentioned how the tech was in trouble !! So my son was left without a car for two days Lokey service somehow changed their screw-up into HIS problem Two times after that I have spoken to someone at the dealership (after subsequent oil changes, they are free and I considered this a one-off error) and each tiome I asked to speak to the service manager. First time, I was transferred to his voice mail left a message , never heard back Second time , I was called by someone asking me how the oil change was , I told them the story and they said they would have the service manager call me Never heard back -- seems like their standard procedure What gets me I would bet if I brought the car in as a trade-in, they would probably say 'oh we cant give you the full amount, there was engine damage when it was run with no oil' More