Lokey Kia - Service Center

Pleasant experience. I had a great time. The chairs to wait in were very comfy. I had some coffee and a donut while I waited. I enjoy my time thoroughly. I had a great time. The chairs to wait in were very comfy. I had some coffee and a donut while I waited. I enjoy my time thoroughly. More

Fantastic Only my 2nd oil change since I bought the car here. The first change was terrible in that they did not have the recalled part my car needed, and the 3 Only my 2nd oil change since I bought the car here. The first change was terrible in that they did not have the recalled part my car needed, and the 30 minutes the guy told us it would take, actually took about 4 hours. This time was the complete opposite! The guy was super nice, and told us it would take between an hour and an hour and a half, so we walked down to BK for dinner and my car was ready within 5 minutes of me returning to the dealership. Recalled part changed and oil changed and everything checked within an hour. Just like the guy said! 😁 More

AMAZING SERVICE TEAM No complaints. The entire service team were incredibly courteous. Provided shuttle service if needed. Fresh coffee and donuts as well. Fast and effici No complaints. The entire service team were incredibly courteous. Provided shuttle service if needed. Fresh coffee and donuts as well. Fast and efficient service! Definitely Recommend! More

Great Service. I could not be more pleased with the service I received on my recent visit. Your service advisor, Dave Woodman, whom I have had for most if not all m I could not be more pleased with the service I received on my recent visit. Your service advisor, Dave Woodman, whom I have had for most if not all my service visits. always goes out of his way to make it a wonderful experience. More

Took 4 hours to do 2 minor repairs. The customer lounge has only a few places to sit. If you visit the restroom, you lose your seat. You can’t hear the tv because the showroom music is t The customer lounge has only a few places to sit. If you visit the restroom, you lose your seat. You can’t hear the tv because the showroom music is too loud. The service technicians don’t keep you informed as to when your car will be ready. Waiting 4 hours to have a hose installed and a sensor disconnected is ridiculous! More

Lokey Kia Service Center Lokey Kia continues to exceed my expectations of great service with our Kia Soul. Not only are the staff professional and extremely courteous, they go Lokey Kia continues to exceed my expectations of great service with our Kia Soul. Not only are the staff professional and extremely courteous, they go out of their way to make you feel comfortable while at the service center. In addition they clearly 'know their stuff' and are able to answer all questions right away. Highly recommend the service center at Lokey Kia! More

Excellent Service!! I own a 2014 Kia Sorento with 19,660 miles on it. It has been totally maintained and looks brand new! So even though I do not put a lot of miles on it I own a 2014 Kia Sorento with 19,660 miles on it. It has been totally maintained and looks brand new! So even though I do not put a lot of miles on it, I always take advantage of the free oil changes that Lokey Kia offers. When they had a recent recall, they contacted me to see if my vehicle was affected and found at that time it was not. But now while it was in for its oil change, they heard a knocking, that I did not hear, and completely replaced my engine!!! And included a 15 year unlimited miles warranty! I love a company that stands behind its product and service. The service center manager Derek Croucher was awesome! More

Got in and out in a timely manner It is a very comfortable atmosphere and I've never felt bullied or forced into any reccomended service which is a huge plus in my book! It is a very comfortable atmosphere and I've never felt bullied or forced into any reccomended service which is a huge plus in my book! More

Accommodating and thorough Always have a good experience with the service people. They provide their service in a quality manner and are acommodating with my schedule.. Thanks Always have a good experience with the service people. They provide their service in a quality manner and are acommodating with my schedule.. Thanks for your work More

75K check up I went in for a 75K service, but since I bought the car out of state and wasn’t “under warranty” they wouldn’t service me basically. Which is stupid c I went in for a 75K service, but since I bought the car out of state and wasn’t “under warranty” they wouldn’t service me basically. Which is stupid considering I had moved here from out of state months ago, had brought my Kia here a couple of times already and hadn’t had a problem until now and my car has probably not been under warranty for a while. So I ended up with an oil change only, and if that’s all they’re willing to do without our even doing a basic 27 point check (which they offer for free as a service special) then I’ll just go someone else next time for a lot cheaper. I wasn’t told if anything needed to be repaired to replaced which is something I’ve expected the 5 years I’ve had the car but after this time I probably will just go somewhere else. I also kept getting passed off to different team memebers just to check in/check out. Which is rude and annoying. More