Lokey Kia - Service Center

Service guy made a simple mistake and fixed the problem! 4/21/18 After a honest mistake yesterday, Dave Woodman our service rep, fixed the issue and went above and beyond to address my requests/demands. The 4/21/18 After a honest mistake yesterday, Dave Woodman our service rep, fixed the issue and went above and beyond to address my requests/demands. The tech in the garage showed me everything I requested, and he and I had a good laugh about it. Dave Woodman, you are the man and thank you again. Cheers, Neil Lynch More

Ongoing excellence Lovey Kia in my mind epitomizes excellence in customer service and overall competence. I have owned my Kia for 5 years and had it serviced there for Lovey Kia in my mind epitomizes excellence in customer service and overall competence. I have owned my Kia for 5 years and had it serviced there for all maintenance. The facility is clean and inviting and always feels like you are part of the family!! More

Great service Very courteous staff promptness overall excellent experience my car came back nice and clean cleaner than when I brought it in. Person I spoke with ov Very courteous staff promptness overall excellent experience my car came back nice and clean cleaner than when I brought it in. Person I spoke with over the phone to set up my appointment was very courteous I'm sorry I don't remember her name. More

Quick & loaner car. Every time we bring my car in we get the same service agent and he is perfect for the job personable and he assesses what needs to be done in a very Every time we bring my car in we get the same service agent and he is perfect for the job personable and he assesses what needs to be done in a very fashionable manner. He gave us a loaner car which we needed desperately that particular day the problem was rectified and we were notified when to pick the car up really quick and then we thank them for doing such a great job the whole family have KIA’s thank you More

Excellent Rob was very nice and was able to find me a car in my price range. Keith told me exactly how long it woukd take for my vehicle to be serviced and it Rob was very nice and was able to find me a car in my price range. Keith told me exactly how long it woukd take for my vehicle to be serviced and it actually was a little faster which I was very happy about. More

I was treated like faimily I have always enjoyed this Lokey Kia Clearwater because they have surpassed my expectations.Whether i have been there for service of my vehicles or to I have always enjoyed this Lokey Kia Clearwater because they have surpassed my expectations.Whether i have been there for service of my vehicles or to test drive i have always been made to feel like im faimily....An salesman Mike Murray has always been very helpfull an met my need's when i decided to purchase a vehicle or simply wanted some information. . More

Always something I made an appointment online for Saturday, as I am a busy mom of 3. I am usually stuck @ the dealership for a minimum of 3 hours, when I have come in I made an appointment online for Saturday, as I am a busy mom of 3. I am usually stuck @ the dealership for a minimum of 3 hours, when I have come in the past... just for oil change, filter replacement, and tire rotation. I specified exactly what I needed done online. When I got to Lokey Kia, the gentleman helping me told me, after reviewing notes, that he wouldn't be able to do all of the service requests. He told me they didn't have the parts... I was EXTREMLY disappointed ! I made this appointment days prior, why didn't anyone review my appointment information BEFORE I came in? Now I have to try to find time to spend hours @ Kia AGAIN Bc of the incompetence of Lowkey service department. Both men working that day did NOT have a smile on their faces and their deminor was uninviting! Definitely a horrible experience and inconvenience. Everytime I visit the waiting time is unreal. On one visit a customer, who had arrived before me, waited 3 hours for an oil change! More

Oil Change and Tire Rotation On 4/12/2018, I took my KIA Sedona to Lokey KIA for an Oil Change and Tire Rotation. I had an 11 AM appointment, and I had family issue arise, for whi On 4/12/2018, I took my KIA Sedona to Lokey KIA for an Oil Change and Tire Rotation. I had an 11 AM appointment, and I had family issue arise, for which I needed to be home by 12PM, so I arrived at Lokey at 1035 and asked if it was possible to be done by 1145, so as to get home. The Service Advisor was Isabel Trejo, who completed my check-in and assured me that my vehicle would be done in time. So I went in to the Lokey Customer Waiting Room, which is totally awesome, with comfortable chairs, FREE Coffee and beverages, FREE Snacks, TV, and a pleasant atmosphere to relax. In about 30 minutes, Isabel came to tell me my van was finished. I had asked for Full Synthetic Oil to be serviced as opposed to the Synthetic Blend, which was originally serviced in my Sedona and I stated that I would pay any additional charges. I was told by Isabel that Lokey will perform 3 FREE Oil Changes per year, if you prefer Synthetic Blend Oil, OR 2 FREE Oil Changes Per Year using Full Synthetic Oil. I was very impressed to hear this benefit for all new and many used vehicles purchased at Lokey KIA. Also, I only had driven 5,000 miles during the year, so Tire Rotation was not required, per the Tire Tread Criteria. I was extremely satisfied and pleased with the service at Lokey and would recommend to all of our friends to buy there. More

Great service and honest I have never been to a dealership where all of the team members are so outstanding! Dave is my normal Service Advisor and is always friendly and witho I have never been to a dealership where all of the team members are so outstanding! Dave is my normal Service Advisor and is always friendly and without asking, sends my car to be washed when my service is done. The mechanics are always helpful if I need a repair explained to me. The fees are reasonable and they are respectful of my time. The parts guys are great with getting the little extra's I want for my Optima. Never a fuss. More

I would recommend this place for everybody I just recently moved to town and I was looking for a place to do my service for my Kia Optima so on I try likey day service is great the Spanish-spea I just recently moved to town and I was looking for a place to do my service for my Kia Optima so on I try likey day service is great the Spanish-speaking lady took care of me like I was part of the family thank you for your lovely work More